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Implementation Management Jobs in North Carolina

Arcadia

Implementation Manager

Concord, NC

$100K - $135K/yr

Implementation Managers have complete responsibility for the end-to-end design, execution, and ... Clearly communicating program/project status, issues, risks, plans, etc. to senior management

Paymentus

Tech Implementation Mgr

Charlotte, NC · On-site

We are seeking a Technical Implementation Manager who will serve as a customer-facing technical ... Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring ...

JLL

Product Implementation Team Manager

Charlotte, NC · Remote

What This Job Involves Team Leadership & Management * Lead, mentor, and develop a team of support ... Implement best practices for ticket categorization, prioritization, and escalation procedures

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Implementation Management information

What is implementation management?

Implementation management refers to the process of planning, coordinating, and overseeing the execution of projects or initiatives within an organization. Implementation managers ensure that projects are delivered on time, within scope, and on budget by managing resources, timelines, and stakeholder expectations. They often work closely with cross-functional teams to translate strategic objectives into actionable plans and monitor progress throughout the implementation phase. Their role is critical in ensuring that new systems, processes, or products are successfully adopted and integrated into the organization.

What are the key skills and qualifications needed to thrive as an implementation manager, and why are they important?

To excel as an Implementation Manager, you need strong project management skills, deep understanding of client requirements, and a relevant bachelor's degree, often in business or information technology. Familiarity with project management software (like Jira or Asana), CRM systems, and certifications such as PMP or Agile are highly beneficial. Exceptional communication, problem-solving, and stakeholder management abilities distinguish top performers in this role. These skills ensure successful project delivery, client satisfaction, and seamless integration of solutions in complex business environments.

What are common challenges faced by professionals in implementation management, and how can they be effectively addressed?

Professionals in Implementation Management often encounter challenges such as aligning multiple stakeholders, managing tight deadlines, and ensuring smooth transitions from planning to execution. Effective communication and proactive risk management are crucial for overcoming these obstacles. Building strong relationships with both internal teams and clients helps facilitate collaboration and quickly resolve issues as they arise. Regular status updates, clear documentation, and setting realistic expectations are best practices that contribute to successful implementation projects.

What is the difference between Implementation Management vs Project Coordinator?

AspectImplementation ManagementProject Coordinator
CredentialsProject management certifications (PMP, CAPM), relevant experienceOften similar certifications, entry-level project management experience
Work EnvironmentLeads project execution, interacts with stakeholders, manages resourcesSupports project teams, tracks progress, assists with scheduling
Industry UsageUsed across industries for overseeing project deploymentCommonly found in project teams for coordination tasks

Implementation Management focuses on leading the execution of projects, ensuring deliverables meet objectives, and managing resources. Project Coordinators support these efforts by handling scheduling, documentation, and communication. While both roles require project management knowledge, Implementation Managers typically have more experience and certifications, and they take on a leadership role in project delivery.

How much do implementation managers make in the US?

Implementation managers in the US typically earn a median annual salary of around $80,000 to $120,000, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the complexity of projects managed.

What does an implementation management do?

Implementation management involves planning, coordinating, and overseeing the deployment of projects, systems, or processes within an organization. Implementation managers ensure that projects are completed on time, within scope, and meet quality standards, often using project management tools and methodologies. They work closely with teams across departments to facilitate smooth transitions and achieve desired outcomes.

What is the career path for an implementation management?

Implementation management is a role focused on overseeing the deployment of projects, systems, or solutions within organizations. Career progression typically involves moving from entry-level implementation roles to senior positions such as project manager, program manager, or director of implementation, often requiring experience in project coordination, stakeholder communication, and relevant certifications like PMP or Agile. Advancement depends on demonstrated leadership, technical expertise, and successful project delivery.

What cities in North Carolina are hiring for Implementation Management jobs?

Cities in North Carolina with the most Implementation Management job openings:

Implementation Management jobs near you
Infographic showing various Implementation Management job openings in North Carolina as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 10% Part Time, 7% Temporary, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Implementation Manager

Arcadia

Concord, NC

$100K - $135K/yr

Full-time

Re-posted 5 days ago

Job description

Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.
 
Why This Role Is Important To Arcadia
 
At Arcadia.io, an Implementation Manager (IM) is a highly capable project leader who does what it takes to successfully deliver our product and is the one person responsible for bringing the customer live. This role is the single nexus of a customer getting value out of Arcadia and Arcadia getting value out of their customer. The IM provides the first interaction and touchpoint throughout the relationship. As a result the IM makes a meaningful contribution to retention and the customer experience.
 
Implementation Managers have complete responsibility for the end-to-end design, execution, and management of implementation activities. IMs commit to running large, complex implementation projects at high quality and speed to accelerate the path to value for our customers.
 
The ideal candidate is highly organized, can manage competing priorities, understand data architecture and can communicate effectively with technical functions, client, business and clinical teams.
 
What Success Looks Like
In 3 months
- Learn about our platform, industry, and internal processes; complete onboarding requirements and Arcadia Core Platform Certification Engage with leading customers, participating in the development and execution of complex implementation plans and supporting client discussions and working sessions around implementation initiatives
- Manage components of the implementation such as integration workstreams
 
In 6 months
- Get to know the ins and outs of our technical implementation process; demonstrate knowledge of client data and platform configuration
- Independently manage multiple components of the implementation, including data integration and module implementations
 
In 12 months
- Independently manage an implementation from contract signature to go live, including all aspects of developing an implementation plan, managing project status, handling risks and issues, and coordinating across teams to deliver a successful implementation of our platform
- Obtain advanced certification on at least 1 additional module, demonstrating your knowledge of industry context, product functionality, and implementation best practices
- Contribute to implementation process improvement initiatives, defining best practices and improving tools and documentation
What You'll Be Doing
  • Running product implementations, developing project plan and coordinating kickoff, product installation, validation, training, and go live
  • Educating customer resources on Arcadia’s technical implementation processes, product architecture / functionality, best practices around complex healthcare data integration and platform usage to drive quality improvement. Analyzing and managing cost / utilization, and improve risk adjustment accuracy
  • Establishing engagement goals, priorities, and timelines. Developing a detailed project plan oriented around customer and internal objectives. Managing tasks on a day-to-day basis and reports status
  • Escalating and leading resolution of risks and issues including understanding complex technical challenges. Designing custom solutions leveraging Arcadia’s products and service capabilities
  • Responsible for customer communications. Owning all standing and ad-hoc project meetings
  • Coordinating customer, internal, and third-party activities. Ensuring project team collaboration and early escalation if project is tracking behind
  • Demonstrating strong organizational, presentation, and customer service skills; Communicating effectively on data structures and platform architecture
  • Clearly communicating program/project status, issues, risks, plans, etc. to senior management
  • Performing other related duties as assigned or requested
What You'll Bring
  • Bachelor’s degree in related field
  • At least 3 years leading account implementation processes in the software or technology arena in healthcare, preferably with claims and clinical data integration; in depth knowledge of and up to date hands-on experience with project management principles, tools and methods; ability to identify and effectively mitigate project- and account-level risks
  • Extensive healthcare experience, including industry knowledge of population health and value-based care required, including ability to master an in-depth understanding of our solutions, client strategic context, and industry trends to effectively advise clients as a trusted advisor in leveraging the data asset and platform
  • Experience with data aggregation and analysis with EHR and claims data strongly preferred, including experience with Tableau, QlikView, and SQL
Would Love for You to Have
  • Excellent presentation and communication skills, including ability to create powerful materials in Microsoft PowerPoint, Excel, Word, etc. Must have the ability to lead successful client meetings with executive, operational, clinical, and technical stakeholders
  • Strong problem solving, interpersonal, and organizational skills
  • Team attitude and the ability to foster team atmosphere within each project team; ability to work effectively with remote teams
What You'll Get
  • Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
  • A flexible, remote friendly company with personality and heart
  • Employee driven programs and initiatives for personal and professional development
  • Be a member of the Arcadian and Barkadian Community
 
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.
About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.

This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.