Immigration Services Assistant Jobs in Puerto Rico

This is an opportunity to work with the United States Citizenship & Immigration Services (USCIS) in meeting the mission of administering the nation's lawful immigration system.

Job Description:

As a Biometric Technician (BT), you will be responsible for supporting the mission of a government program located in San Juan, PR. This position works as a part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations. Amentum provides all required job training for qualified candidates. This position is an on call (casual) team member.

On Call (causal) employees are expected to be available all five days, Monday through Friday from the hours of 7:45am to 4:15pm for substitute coverage as needed at the site. This is not a regular Full Time or regular Part Time position; it is a Casual On-Call position. All efforts are made to notify On-Call personnel in advance of the site on call needs, however, occasionally employees are notified the night before or day of. Interested candidates must meet this availability. In this position, hours are not guaranteed, and employees are on a "as needed" basis so a steady income stream cannot be guaranteed. The On-Call position is a perfect fit for candidates with flexibility, seeking supplemental income and for those who still want to be active in a work environment without a committed schedule.

Primary Responsibilities are:

• Complete biometrics registration for applicants seeking legal immigration to the United States.

• Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.

• Provide front-line customer service as representatives of Amentum and on behalf of the United States Government.

Highlights of Responsibilities:

It is expected that providing applicants with the highest level of customer service is primary in all responsibilities. This position must be able to work with the public, display a cheerful and inviting demeanor, smile, manage the applicants with sensitivity, courtesy and ensure the applicant is treated with respect as a customer of the USCIS ASC. Further, personnel must safeguard all areas where Personal Identifiable Information (PII) is vulnerable such as applicant's paperwork and identifications, electronic biometric data and reports.

• Perform quality biometrics processing to include capturing electronic fingerprints, photographs, and signatures within established program-wide processing times.

• Screen applicants entering the facility to ensure they have a valid appointment notice and identification allowing their entry into the ASC.

• Utilize crowd control barriers (stanchions or rails) to ensure a safe and organized entry into the facility.

• Visually inspect applicants and their belongings prior to allowing entry into the facility. During national pandemics or other health crisis, applicants may be asked questions about their status of illness and may be declined entry to the ASC per customer requirements.

• Conducting periodic facility checks (both interior and exterior) reporting any concerns to the Site Supervisor to manage.

• Assist the Site Supervisor and/or government Immigration Service Officer in calling local law enforcement or first responders when necessary.

• Manage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed.

Required Qualifications:

• Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.

• A High School Diploma or equivalent.

• Must be able to speak and write in English.

• Ability to stand upright on one's feet for scheduled shift duration, excluding meals and breaks.

• Ability to hold and grasp applicant's hands to obtain quality fingerprints.

• Ability to work in a high paced environment with the public.

• Ability to type and use basic computer skills.

• Successful completion of the biometrics training and become certified within sixty days.

Desired Skills:

• Ability to speak a foreign language.