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Imds Manager Jobs (NOW HIRING)

American Operations Corp.

Help Desk Lead

Montgomery, AL · On-site

The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination, operational communication, and Help Desk metrics tracking across FMxC2, IMDS/IMDS-MSM, FEM, and PAMS. This ...

Gestamp

Quality Manager (Mason)

Mason, IL

Approve supplier/customer process controls; maintain sampling, APQP, PPAP, and IMDS. Audits: Manage, audit, and continuously improve TS16949 systems and procedures. Liaison: Act as direct plant ...

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How much do imds manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for imds manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

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Help Desk Lead

Montgomery, AL

American Operations Corporation
Business Management Consulting • 201 - 500 employees
Learn more about American Operations Corporationexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Manages integrated BMx Level I, II, and III Help Desk operations supporting operational sustainment, user support, escalation governance, deficiency management, response-time compliance, and operational reporting activities. The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination, operational communication, and Help Desk metrics tracking across FMxC2, IMDS/IMDS-MSM, FEM, and PAMS.

This role coordinates closely with Product Owners, Scrum Masters, Functional SMEs, DevSecOps personnel, Cybersecurity personnel, and Independent Test Teams to ensure Help Desk deficiencies, recurring incidents, operational pain points, and sustainment trends are integrated into backlog refinement and modernization prioritization activities. The Help Desk Lead also governs CAT I escalation activities, response-time management, operational communication during outages, and sustainment coordination during surge events.

Within BMx, the Help Desk Lead supports mission continuity by ensuring operational issues affecting maintenance scheduling, PMEL operations, calibration visibility, readiness reporting, or logistics workflows are escalated and resolved rapidly

Requirements

Must possess DoD Secret Clearance.

Technical Skills

       ITSM/ticketing systems

       Incident management

       Escalation coordination

       Operational reporting

       Help Desk governance

       Agile sustainment integration

Certifications

Preferred:

       ITIL Foundation

       Security+

Experience

       7+ years Help Desk management.

       Experience supporting enterprise operational systems.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability

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