Imaging Tech Assistant Jobs in Decatur, GA (NOW HIRING)

Field Service Engineer

Who We Are: 

Imperial was founded in 2019 and has rapidly grown throughout the Southeast, most recently recognized as one of INC 5000 fastest growing companies in America (#886 in the country and #96 in healthcare).  Imperial sells, installs, and services diagnostic imaging equipment (X-Ray, C-Arms, Mammo, Ultrasound, CT, MRI, etc.)  to both human and veterinary markets.  We pride ourselves in delivering the best overall solutions and customer experience in the industry. 

What You Will Do:

Responsibilities include but not limited to:

·        Manages and participates in the process of installations and service calls

·        Maintenance and repair of Diagnostic Medical Imaging Equipment such as X-ray machines, Ultrasound Machines, CT Scanners and other Diagnostic Medical Imaging Equipment

·        Troubleshoot problems and provide technical support to ensure the equipment operates safely, efficiently, and meets specifications

·        Assist in training medical staff on the proper use and maintenance of equipment

·        Work in hospitals, clinics, private practices and other healthcare facilities

·        Keep focus on the customer and deliver the necessary outcomes to benefit patient care

·        Communication with Team members, Service leadership, and Customers to ensure the scope of project and timeframe is met

·        Make sure all necessary supplies, tools, and equipment are in your possession with each Installation or Service Call

·        Use Company Software database to update progress of Installations and Service Calls

·        Concurrently manage multiple Service Calls that might be in different stages of the repair

·        Analyze projects/project data to help notify leadership of inefficiencies, risks, results, challenges, and mitigation strategies

·        Make sure all Federal State and local Forms are completed, when needed and all copies are distributed to proper entities

·        Constantly update the CRM Software and Customer on the status of each repair

Attributes We Are Looking For:

·        Electronics Diploma or equivalent

·        Or 2+ years similar experience a plus

·        Diagnostic Medical Imaging experience a plus

·        Clear, concise, and honest communication

·        High mechanical aptitude

·        Computer skills

·        IT Literacy

·        Excellent organization and time management

·        Detail oriented

·        Proactive approach with ability to thoughtfully navigate obstacles

• Ability to well represent our Core Values:
• Innovation: Embrace change, push boundaries, and share your new ideas with bold confidence to drive progress forward
• Mastery: Pursue expertise in all Imperial products, services, and processes to deliver dependable, high-quality solutions for our customers.
• People First: Respect and support teammates, partners, and the communities we serve through collaboration, empathy, and care.
• Accountability: Take ownership of your work, uphold our commitments, and take pride in delivering exceptional results.
• Communication: Listen and observe diligently, responding to one another and our partners with accuracy, honesty, and clarity.
• Trust: Build every relationship on integrity, consistency, and reliability to strengthen our shared success.

Location and Travel:              

·        Based out of the Marietta, GA office

·        Majority of work is performed inside a climate-controlled environment

·        Majority of time you will report on-site to the Customer’s location

·        Day travel with some overnight travel as needed

·        Occasional overnight travel for training opportunities

What We Offer

·        Competitive base pay based on experience

·        Great company culture

·        Work/life balance

·        Company sponsored medical, dental, and vision plans

·        Company paid basic life and short-term and long-term disability insurance

·        Matching 401(k) plan

·        Generous PTO policy including paid time off for volunteer activity

How to Apply

You can send your resume to newcareers@imperialimaging.com or go to www.imperialimaging.com/careers and apply from the website.