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Imac Specialist Jobs (NOW HIRING)

TEKsystems

Desktop Support Analyst

Shelton, CT

$25 - $30/hr

Technical Support Analyst * IT Support Specialist * Help Desk Analyst * Mac Support Technician * Executive Support Technician Key Skills: MacOS, MacBook, iMac, Microsoft 365, Microsoft Office ...

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Gr8ttek

Desktop Support Specialist_Phoenix

Phoenix, AZ · On-site

$18 - $20/hr

Gr8ttek is currently seeking a Desktop Support Specialist in Phoenix, AZ. This is a long-term ... IMAC) activities. * Perform all assigned desk-side support activities * Display outstanding ...

TEKsystems

Desktop Support Analyst

Shelton, CT

$25 - $30/hr

Technical Support Analyst * IT Support Specialist * Help Desk Analyst * Mac Support Technician * Executive Support Technician Key Skills: MacOS, MacBook, iMac, Microsoft 365, Microsoft Office ...

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Imac Specialist information

What does an iMac Specialist do?

An iMac Specialist is a professional who provides technical support, troubleshooting, and guidance specifically for Apple iMac computers. They assist customers with setup, software installation, system updates, and hardware issues. iMac Specialists may work in retail environments, service centers, or provide remote support, helping users optimize their devices and resolve any problems. Their expertise ensures that customers get the most out of their iMac products.

What skills and qualifications are needed to be an iMac Specialist?

To thrive as an iMac Specialist, you need strong technical knowledge of macOS, Apple hardware, troubleshooting, and customer service, often supported by Apple certifications such as Apple Certified Mac Technician (ACMT). Experience with diagnostic tools, system utilities, and Apple’s proprietary service software is typically required. Excellent communication, patience, and problem-solving skills help build trust and deliver a positive customer experience. These skills and qualities are crucial for resolving technical issues efficiently and ensuring customer satisfaction in a technology-driven retail or service environment.

What challenges does an iMac Specialist face when troubleshooting hardware and software issues?

As an iMac Specialist, you may encounter challenges such as diagnosing complex issues that overlap between hardware and software, keeping up with the latest macOS updates and compatibility concerns, and managing customer expectations regarding repair timelines. Collaborating with other technicians and support teams is often necessary to resolve less common or multifaceted problems. Additionally, ensuring data security and privacy during repairs is a key responsibility, requiring attention to detail and adherence to best practices.

What is the difference between Imac Specialist vs Mac Technician?

AspectImac SpecialistMac Technician
CertificationsApple Certified Support Professional (ACSP), Apple Certified Mac Technician (ACMT)Apple Certified Support Professional (ACSP), Apple Certified Mac Technician (ACMT)
Work EnvironmentRetail stores, Apple authorized service providers, repair centersRepair shops, service centers, in-house IT departments
Primary ResponsibilitiesDiagnose, repair, and upgrade iMacs; customer support; product knowledgeDiagnose hardware/software issues; repair and replace components; technical troubleshooting

Both Imac Specialists and Mac Technicians require similar certifications and often work in repair or retail environments. Imac Specialists typically focus on customer service and product knowledge, while Mac Technicians emphasize technical troubleshooting and hardware repairs. The roles overlap but differ mainly in customer interaction versus technical repair focus.

What is an iMac specialist?

An iMac specialist is a technician or professional who specializes in repairing, maintaining, and troubleshooting Apple iMac computers. They often have knowledge of macOS, hardware components, and may use diagnostic tools to resolve technical issues efficiently.

What states have the most Imac Specialist jobs?

States with the most job openings for Imac Specialist jobs include:

What are popular job titles related to Imac Specialist jobs?

For Imac Specialist jobs, the most frequently searched job titles are:

IMAC Specialist | Network Solutions

Maryland Heights, MO • On-site

CBIZ, Inc.
Business Management Consulting • 5 - 10K employees
Learn more about CBIZ, Inc.external

Full-time

Re-posted 3 days ago

CBIZ rating

8.1

Company rating: 8.1 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

Job description


#LI-DNI
Responsibilities
CBIZ Network Solutions delivers onsite technical support to Edward Jones home and branch offices across the U.S. and Canada. As a trusted Edward Jones partner, we prioritize exceptional customer service while troubleshooting and repairing computers, printers, telephones, and other technical components. Additionally, our team supports Edward Jones with project coordination, process management, and software solutions whenever needed.
About the role
CBIZ is currently seeking an IMAC Specialist to join our team in the Maryland Heights, MO office. This position is responsible for coordinating and supporting Installation, Move, Add and Change (IMAC) activities for client locations.
Essential Functions and Primary Duties
  • Manage the timeline for installation or changes to technology in client locations.
  • Follow established procedures to deliver high-quality service and support.
  • Accept incoming calls from the Automatic Call Distribution Line and provide accurate answers to queries.
  • Oversee the installation of circuit upgrades and manage fallout processes.
  • Track and coordinate the installation, removal, and relocation of phone lines and electronic equipment (e.g., terminals, monitors, fax machines, printers) within existing branch offices.
  • Communicate verbally and in writing to vendors and throughout all levels of the organization regarding office equipment, voice and data services.
  • Place and manage orders for additional technology services and features with local vendors.
  • Effectively update tickets and communicate the status of dates of all assigned orders in a timely manner.
  • Monitor and review daily deliverables to ensure branch satisfaction and timely completion.
  • Coordinate the installation of phone lines, data circuits, equipment, and furniture.
  • Manage data circuit installations and disconnects for branch offices.
  • Maintain effective relationships with vendors, internal CBIZ teams, and Edward Jones departments to ensure successful project execution.
  • Place orders, track and manage disconnects for IGBN circuits.

Preferred Qualifications
  • 1-2 years of experience in a technical support or project coordination role.
  • Proficient in Microsoft Office Suite and internet-based applications.
  • Basic understanding of branch hardware, software, and operating systems.
  • Strong troubleshooting and problem-solving skills.
  • Solid math aptitude and analytical thinking.
  • Ability to manage multiple priorities and meet deadlines.
  • Excellent customer service skills with the ability to handle issues professionally and patiently.
  • Strong written and verbal communication skills.
  • High attention to detail and task orientation.

Qualifications
Minimum Qualifications
  • Associate's degree in information technology or related field, or equivalent work experience

About Us
CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.
CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.
Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.

What CBIZ employees say

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About CBIZ

Sourced by ZipRecruiter

With over 100 offices and nearly 6,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.

Industry

Business management consulting

Company size

5,001 - 10,000 Employees

Headquarters location

Cleveland, OH, US

Year founded

1987

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