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IDR Operations Supervisor

Warminster, PA • On-site

National Medical Reviews
Health Care and Social Assistance • 1 - 10 employees
Learn more about National Medical Reviewsexternal

Full-time

Posted 9 days ago

Job description

Role and Responsibilities:

 

  • Provides guidance to IDR Team leads daily        
  • Attend client teleconferences with manager to assist with providing processing feedback
  • Attend CMS meetings with management/team leads and relay relevant updates and policy changes to the team.
  • Ensure team efficiency and adherence to established process standards.
  • Act as a liaison between management and the team, effectively communicating policy updates and gathering team feedback for leadership.
  • Conduct weekly meetings with Team Leads to review productivity metrics (e.g., IDR Case Status Pivot, IDR Daily Task Report), identify areas for improvement, and allocate resources to prevent workflow bottlenecks.
  • Address underperformance by providing constructive feedback, developing performance improvement plans, and recommending training resources as needed.
  • Mediate conflicts among IDR associates and assist the manager in resolving interpersonal issues.
  • Support the Account Manager in conducting 90-day evaluations and annual performance reviews.
  • Lead weekly IDR team meetings to ensure all members are informed of process requirements and changes.
  • Manages the daily functions associated with the intake and completion of IDR case disputes  
  • Interfaces with payors and arbitrators to provide IDR dispute guidance and oversight.  
  • Confers with the IDR Account Manager and IDR Team Leads regarding processing of case reviews. 
  • Supervises and provides initial and ongoing training to Team Leads, IDR Associates, and arbitrators
  • Assists the IDR Account Manager with quality management audits of all IDR Associates during their 90-Day Introductory Period.
  • Makes recommendations regarding the hiring of IDR Team Leads and IDR Associates when needed.
  • Oversees staff meetings and trainings, as requested
  • Performs other related duties, as assigned.

 

 

Education, Experience and Professional Competencies: 

 

  • Holds a high school diploma or equivalent 
  • Prior experience as an IDR Team Lead or similar supervisory experience
  • Sets an example and a direction for others by acting as a role model
  • Inspires a positive attitude toward work and motivates others toward vision and goal achievement
  • Facilitates the ongoing development of individual and organizational knowledge, skills and abilities
  • Listens effectively and expresses ideas, both verbally and non-verbally, to achieve understanding
  • Pursues excellence while achieving results within defined parameters
  • Cultivates new approaches to accomplish goals and solve problems
  • Demonstrates flexibility and effectiveness with changing tasks, responsibilities and people
  • Maintains stable and effective performance under pressure or demanding challenges