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Sunny Glen Children's Home Job Description

Job Title: Shift Leader

Department: Shelter

Supervisor: Lead Supervisor

FLSA Status: Non-Exempt

Prepared by: Human Resources Department

Summary

The Lead Youth Care Worker (LYCW) position at Sunny Glen Children's Home is responsible for the caretaking and directing of Unaccompanied Children in care as well as designated staff. The LYCW is in charge that communication is flowing for every activity including the program's overall headcount. The LYCW is also the point of contact for daily intakes/discharges as well as any off-site activities for the unaccompanied child. Other duties may apply aside from those listed in the Essential Duties and Responsibilities of the job role.

Essential Duties and Responsibilities

• Able to log information accurately, efficiently, and properly (only documenting in English and quoting what was said by the Unaccompanied Child in their language) in any given situation where the child is on an observation, sleep, water, or behavioral log, etc.
• Able to properly supervise children in their line of sight and be in the immediate line of hearing.
• Able to maintain professional boundaries as well as immediately report any situation that may raise a concern.
• Able to direct traffic in highly congested areas of the schedule (such as showers, shift transitions, recreation time, etc.).
• Able to communicate effectively with his/her assigned team members and be fair in his/her approach of job duty assignments.
• Able to meet deadlines under pressure and in a highly paced-environment.
• Able to maintain an approachable demeanor for children as well as staff.
• Able to immediately intervene (whether verbally or physically) in any situation involving a child to assist in de-escalating the situation and having it immediately reported for proper documentation to be conducted in a timely manner.
• Able to conduct and process child through the intake process and/or mentor another staff member during the intake process through iDirect Doc
• Able to provide mentorship to any new employees to Sunny Glen Childrens Home
• Able to locate and gather all necessary documentation on any unaccompanied child in-care (e.g., turning over any NTA packets received to the corresponding department, organizing and submitting all behavioral/non-behavioral logs/forms of the children are on at the end of shift, etc.)
• Able to assist during fire drills, mock evacuations, etc.
• Able to ensure the headcount is always accurately provided and to immediately correct any errors.
• Able to direct traffic of unaccompanied children and staff during any fire drills or events held indoors or outdoors (e.g., ensuring a perimeter of staff is located outside prior to allowing children begin the event or any other scheduled activity, etc.)
• Able to discharge unaccompanied children from iDirect Doc as well as the UC Portal in a timely manner.
• Able to email program leadership as well as any other respective department immediately of any discharges, on-site reunifications, intakes, etc
• Be well-versed with program policies and protocols, being able to properly follow policies, and advise staff of those protocols.
• Able to arrive to his/her shift on time as well as properly manage and arrange the next day's duties/shift rundown.
• Able to ensure and ensure that the medical department receives the assistance it needs during PRN medications.
• other duties may be assigned.

Competencies - To perform the job successfully, an individual should demonstrate the following competencies:

Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Job Knowledge - Competent in required job skills and knowledge; exhibits the ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Problem-Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.

Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.

Performance Coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.

Team Leadership - Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Visionary Leadership - Displays passion and optimism; inspires respect and trust; provides vision and inspiration to peers and subordinates. The position will integrate Sunny Glen's Core Values throughout their day-to-day operations.

Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

Cost Consciousness - Works within approved budget; contributes to profits and revenue; conserves organizational resources.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities.

Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; adapts strategy to changing conditions.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation.

Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies the appropriate person with an alternate plan.

Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.

Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in the decision-making process; makes timely decisions.

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Quantity - Completes workin a timelymanner.

Safety and Security - Observe safety and security procedures; reports potentially unsafe conditions; use equipment and materials properly.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Must be 21 years of age or older. Must be bilingual in English and Spanish.

Education and/or Experience

Minimum GED or High School Diploma required.

Required: minimum of at least 6 months as a shift lead at any UC program (replaceable by 1+ years of providing direct care to Unaccompanied Children).

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office, Paycom, and Electronic Case Management software.

Certificates, Licenses, Registrations

Valid Texas ID with an excellent driving record

Have a record of tuberculosis screening showing the employee is free of contagious TB.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this Job, the employee is regularly required to stand, walk; stoop, kneel, crouch, or crawl and talk or hear. The employee is f...