ICON is seeking a Owner Care Program Manager responsible for promoting excellent home owner experiences by leading Quality Assurance (pre-close) as well as managing and resolving all project warranty ...
ICON is seeking a Owner Care Program Manager responsible for promoting excellent home owner experiences by leading Quality Assurance (pre-close) as well as managing and resolving all project warranty ...
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San Antonio, TX · On-site
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San Antonio, TX · On-site
Icon Actor (Seasonal) Step into the excitement of Thirteenth Floor Entertainment Group, the nation's leader in immersive, story-driven live events and haunted attractions. As part of our seasonal ...
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Houston, TX · On-site
Icon Actor (Seasonal) Step into the excitement of Thirteenth Floor Entertainment Group, the nation's leader in immersive, story-driven live events and haunted attractions. As part of our seasonal ...
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Houston, TX · On-site
Icon Actor (Seasonal) Step into the excitement of Thirteenth Floor Entertainment Group, the nation's leader in immersive, story-driven live events and haunted attractions. As part of our seasonal ...
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San Antonio, TX · On-site
Icon Actor (Seasonal) Step into the excitement of Thirteenth Floor Entertainment Group, the nation's leader in immersive, story-driven live events and haunted attractions. As part of our seasonal ...
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San Antonio, TX · On-site
Icon Actor (Seasonal) Step into the excitement of Thirteenth Floor Entertainment Group, the nation's leader in immersive, story-driven live events and haunted attractions. As part of our seasonal ...
Sr. Capture Specialist I, ICON Prime
Austin, TX · On-site
$130K - $192K/yr
At ICON, we build the future from the ground up. Through pioneering construction technology, we are redefining what's possible for humanity on Earth and beyond. Our work with the U.S. military ...
Sr. Capture Specialist I, ICON Prime
Austin, TX · On-site
$130K - $192K/yr
At ICON, we build the future from the ground up. Through pioneering construction technology, we are redefining what's possible for humanity on Earth and beyond. Our work with the U.S. military ...
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San Antonio, TX · On-site
Icon Actor (Seasonal) Step into the excitement of Thirteenth Floor Entertainment Group, the nation's leader in immersive, story-driven live events and haunted attractions. As part of our seasonal ...
Icon
San Antonio, TX · On-site
Icon Actor (Seasonal) Step into the excitement of Thirteenth Floor Entertainment Group, the nation's leader in immersive, story-driven live events and haunted attractions. As part of our seasonal ...
Icon
Houston, TX · On-site
Icon Actor (Seasonal) Step into the excitement of Thirteenth Floor Entertainment Group, the nation's leader in immersive, story-driven live events and haunted attractions. As part of our seasonal ...
Icon
Houston, TX · On-site
Icon Actor (Seasonal) Step into the excitement of Thirteenth Floor Entertainment Group, the nation's leader in immersive, story-driven live events and haunted attractions. As part of our seasonal ...
ICON is seeking a Owner Care Program Manager responsible for promoting excellent home owner experiences by leading Quality Assurance (pre-close) as well as managing and resolving all project warranty ...
ICON is seeking a Owner Care Program Manager responsible for promoting excellent home owner experiences by leading Quality Assurance (pre-close) as well as managing and resolving all project warranty ...
Sr. Capture Specialist I, ICON Prime
Austin, TX · On-site
$130K - $192K/yr
At ICON, we build the future from the ground up. Through pioneering construction technology, we are redefining what's possible for humanity on Earth and beyond. Our work with the U.S. military ...
Sr. Capture Specialist I, ICON Prime
Austin, TX · On-site
$130K - $192K/yr
At ICON, we build the future from the ground up. Through pioneering construction technology, we are redefining what's possible for humanity on Earth and beyond. Our work with the U.S. military ...
Icon
Houston, TX · On-site
Icon Actor (Seasonal) Step into the excitement of Thirteenth Floor Entertainment Group, the nation's leader in immersive, story-driven live events and haunted attractions. As part of our seasonal ...
Icon
Houston, TX · On-site
Icon Actor (Seasonal) Step into the excitement of Thirteenth Floor Entertainment Group, the nation's leader in immersive, story-driven live events and haunted attractions. As part of our seasonal ...
Senior Project Manager
Austin, TX · On-site
ICON is seeking Senior Project Managers to own the full design-build lifecycle for complex construction projects -- driving outcomes that demonstrate what is possible when 3D printing technology ...
Senior Project Manager
Austin, TX · On-site
ICON is seeking Senior Project Managers to own the full design-build lifecycle for complex construction projects -- driving outcomes that demonstrate what is possible when 3D printing technology ...
ICON is seeking a Senior Construction Purchasing Agent to lead trade engagement, bidding, and subcontracting for Military Construction (MILCON) projects within ICON's integrated Design-Build ...
ICON is seeking a Senior Construction Purchasing Agent to lead trade engagement, bidding, and subcontracting for Military Construction (MILCON) projects within ICON's integrated Design-Build ...
Director, Total Rewards
Austin, TX · On-site
$123K - $169K/yr
ICON is a construction technology company developing robotics, intelligent software systems, and advanced materials that are changing the way the world builds on Earth and beyond. Since 2017 the ...
Director, Total Rewards
Austin, TX · On-site
$123K - $169K/yr
ICON is a construction technology company developing robotics, intelligent software systems, and advanced materials that are changing the way the world builds on Earth and beyond. Since 2017 the ...
Senior Project Manager
Austin, TX · On-site
ICON is seeking Senior Project Managers to own the full design-build lifecycle for complex construction projects -- driving outcomes that demonstrate what is possible when 3D printing technology ...
Senior Project Manager
Austin, TX · On-site
ICON is seeking Senior Project Managers to own the full design-build lifecycle for complex construction projects -- driving outcomes that demonstrate what is possible when 3D printing technology ...
Sr. Capture Specialist I, ICON Prime
Austin, TX · On-site
$150 - $200/hr
At ICON, we build the future from the ground up. Through pioneering construction technology, we are redefining what's possible for humanity on Earth and beyond. Our work with the U.S. military ...
Sr. Capture Specialist I, ICON Prime
Austin, TX · On-site
$150 - $200/hr
At ICON, we build the future from the ground up. Through pioneering construction technology, we are redefining what's possible for humanity on Earth and beyond. Our work with the U.S. military ...
General Interest Application
Austin, TX · On-site
ICON is always looking for exceptional talent across various disciplines. While we may not have a current opening that aligns with your expertise, we encourage you to submit a general application. By ...
General Interest Application
Austin, TX · On-site
ICON is always looking for exceptional talent across various disciplines. While we may not have a current opening that aligns with your expertise, we encourage you to submit a general application. By ...
Senior Estimator
Austin, TX · On-site
ICON is seeking a Senior Estimator to lead the development of accurate, data-driven cost models and pricing strategies across a diverse portfolio of projects. As part of ICON's Design-Build ...
Senior Estimator
Austin, TX · On-site
ICON is seeking a Senior Estimator to lead the development of accurate, data-driven cost models and pricing strategies across a diverse portfolio of projects. As part of ICON's Design-Build ...
Director, Total Rewards
Austin, TX · On-site
$123K - $169K/yr
ICON is a construction technology company developing robotics, intelligent software systems, and advanced materials that are changing the way the world builds on Earth and beyond. Since 2017 the ...
Director, Total Rewards
Austin, TX · On-site
$123K - $169K/yr
ICON is a construction technology company developing robotics, intelligent software systems, and advanced materials that are changing the way the world builds on Earth and beyond. Since 2017 the ...
Senior Estimator
Austin, TX · On-site
ICON is seeking a Senior Estimator to lead the development of accurate, data-driven cost models and pricing strategies across a diverse portfolio of projects. As part of ICON's Design-Build ...
Senior Estimator
Austin, TX · On-site
ICON is seeking a Senior Estimator to lead the development of accurate, data-driven cost models and pricing strategies across a diverse portfolio of projects. As part of ICON's Design-Build ...
ICON is looking for a Senior Human Resources Business Partner (HRBP) to provide strategic partnership to organizational groups across ICON's growing teams. As a HRBP at ICON, you will be responsible ...
ICON is looking for a Senior Human Resources Business Partner (HRBP) to provide strategic partnership to organizational groups across ICON's growing teams. As a HRBP at ICON, you will be responsible ...
Icon information
What is an icon?
In a professional context, 'Icons' often refers to individuals who have achieved exceptional recognition and influence in their field, becoming symbols of excellence and inspiration for others. They are widely respected for their contributions, leadership, and impact, often setting standards within their industry. Icons can be found in various sectors, including entertainment, sports, business, and the arts, and their legacy typically extends beyond their immediate achievements. Being called an 'icon' is considered a high honor, reflecting both professional success and cultural significance.
What are the key skills and qualifications needed to thrive as an icon designer?
To thrive as an Icon Designer, you need expertise in graphic design principles, vector illustration, and a solid portfolio demonstrating creative and functional icon sets. Proficiency with design tools like Adobe Illustrator, Sketch, or Figma, and familiarity with UI/UX guidelines are typically required. Attention to detail, creativity, and strong communication skills help you interpret briefs and collaborate effectively with teams. These skills ensure that icons are visually appealing, user-friendly, and aligned with brand identity across digital platforms.
What are some common challenges faced by icon designers in collaborating with product teams?
Icon designers often work closely with product managers, developers, and UX/UI designers, which can present challenges such as aligning on visual style, meeting tight deadlines, and ensuring icons are both aesthetically pleasing and functionally clear. Effective communication is crucial, as icon designers need to balance creative input with technical constraints and accessibility requirements. Regular feedback sessions and iterative design reviews help ensure that icons meet the needs of both users and the broader product vision.
What is the difference between Icon vs Graphic Designer?
| Aspect | Icon | Graphic Designer |
|---|---|---|
| Required Skills | Icon design, vector graphics, UI/UX principles | Visual communication, layout, branding, illustration |
| Work Environment | Digital platforms, app interfaces, websites | Print media, digital media, branding projects |
| Certifications | Design software proficiency, UI/UX certifications | Design degrees, Adobe certifications |
| Industry Usage | App development, web design, interface design | Advertising, publishing, branding agencies |
Icons are specialized visual symbols used primarily in digital interfaces and apps, focusing on clarity and simplicity. Graphic designers create comprehensive visual content for various media, including branding, print, and digital. While both roles require strong design skills and software proficiency, icons are more focused on UI/UX and minimalism, whereas graphic designers handle broader visual communication projects.
What cities in Texas are hiring for Icon jobs?
Cities in Texas with the most Icon job openings:
Program Manager, ICON Owner Care
Austin, TX • On-site
Full-time
Posted 15 days ago
Job description
ICON is seeking a Owner Care Program Manager responsible for promoting excellent home owner experiences by leading Quality Assurance (pre-close) as well as managing and resolving all project warranty claims swiftly and effectively. This role requires excellent cross-functional collaboration to execute appropriate service requirements, ensuring rapid resolution of warranty items, and providing exceptional post-construction customer experience. This role is crucial for maintaining the high quality standards of ICON projects and involves direct interaction with homeowners & non-residential clients, coordination with trade partners, hands-on solutions when needed, and collaboration with both external and internal project stakeholders to address and resolve warranty claims efficiently.
RESPONSIBILITIES:
Program Development & Training:
Warranty Claims Management:
Trade Partner Coordination:
Hands-On Solutions:
Customer Service:
Quality Assurance (QA):
Reporting and Documentation:
MINIMUM QUALIFICATIONS:
PREFERRED SKILLS AND EXPERIENCE:
ICON is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment. Employment with ICON is based on merit, competence, and qualifications. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, ICON will make reasonable accommodations for qualified individuals with disabilities.
Furthermore, as a federal government contractor, the Company maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended) and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (as amended).
Headhunters and recruitment agencies may not submit candidates through this application. ICON does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third-party agency without a prior agreement with ICON.
As part of our compliance with these obligations, the Company invites you to voluntarily self-identify as set forth below. Provision of such information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your employment or subject you to any adverse treatment. Any and all information provided will be considered confidential, will be kept separate from your application and/or personnel file, and will only be used in accordance with applicable laws, orders and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement purposes.
Internet Applicant Employment Notices
RESPONSIBILITIES:
Program Development & Training:
- Train team members on best practices for warranty service and customer interaction.
- Develop and implement policies and procedures
- Develop SOPs, performance metrics, and standards that will serve as the basis for ICON's Customer Care Program (formerly known as Warranty Operations)
Warranty Claims Management:
- Oversee the processing and resolution of all warranty claims from homeowners.
- Assess claims to determine validity and scope of warranty coverage.
- Coordinate with technical experts to diagnose issues and plan appropriate responses.
Trade Partner Coordination:
- Manage relationships with subcontractors and service providers to ensure timely and quality repairs.
- Schedule and oversee subcontractor activities related to warranty service, ensuring compliance with ICON Warranty Program and Construction Standards.
Hands-On Solutions:
- Willing to conduct repairs and maintenance work personally when necessary, demonstrating expertise in various construction disciplines.
- Utilize a broad skill set in construction practices to effectively address and resolve warranty issues directly.
Customer Service:
- Serve as the primary point of contact for homeowners reporting warranty claims.
- Communicate effectively with homeowners regarding the status of their warranty claims, expected timelines, and outcomes.
- Follow up within a designated window to provide updates or expectations.
- Ensure a high level of homeowner satisfaction through prompt and effective service resolution.
Quality Assurance (QA):
- Regularly inspect repair work to uphold quality standards, including those performed personally or by our trade partners.
- Conduct Quality Assurance inspections on projects prior to completion to ensure an optimally seamless closing process.
- Collaborate with the construction team to identify and rectify any recurring issues during the warranty period.
- Provide feedback to construction teams to help inform future projects.
- Anticipate, schedule and execute 1-year walk through's with homeowners in advance of their 1 year warranty expiration to proactively diagnose issues prior to warranty expiration.
Reporting and Documentation:
- Maintain accurate records of all warranty claims and resolutions.
- Run frequent analysis of warranty claims and diagnose trends on an ongoing basis
- Prepare and submit regular reports on warranty service performance and trends.
- Ensure all warranty service activities are documented in compliance with legal and regulatory requirements.
MINIMUM QUALIFICATIONS:
- 5+ years of construction industry experience as a a construction superintendent, warranty manager, or in a similar role.
- Strong understanding of construction processes, materials, and customer service principles.
- Excellent communication and interpersonal skills.
- Problem-solving skills and the ability to make decisions under pressure.
- High degree of professionalism and a commitment to customer satisfaction.
- Familiarity with construction management software and CRM systems.
- Efficient time management and ability to manage multiple projects and/or claims at any given time.
PREFERRED SKILLS AND EXPERIENCE:
- Ability and knowledge to conduct repairs and maintenance work personally when necessary, demonstrating expertise in various construction disciplines.
- Hands-on skills in construction and repairs.
ICON is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment. Employment with ICON is based on merit, competence, and qualifications. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, ICON will make reasonable accommodations for qualified individuals with disabilities.
Furthermore, as a federal government contractor, the Company maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended) and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (as amended).
Headhunters and recruitment agencies may not submit candidates through this application. ICON does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third-party agency without a prior agreement with ICON.
As part of our compliance with these obligations, the Company invites you to voluntarily self-identify as set forth below. Provision of such information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your employment or subject you to any adverse treatment. Any and all information provided will be considered confidential, will be kept separate from your application and/or personnel file, and will only be used in accordance with applicable laws, orders and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement purposes.
Internet Applicant Employment Notices