DESCRIPTION
The Kona Ice Event & Operations Manager is responsible for leading day-to-day operations across our fleet of Kona Ice entertainment vehicles, including team leadership, event coordination, hub operations, inventory management, and customer experience.
This role blends:
• Operations leadership
• Hub and logistics management
• Event coordination
• Community engagement
Key Responsibilities
Team Leadership
• Hire, train, and develop Kona Ice drivers and event crew
• Foster a positive, high-energy team culture
• Create schedules and ensure proper staffing for events
• Coach team members to deliver excellent customer service
• Conduct performance feedback and team training
Event & Operations Management
• Coordinate daily truck routes and event logistics
• Ensure trucks are fully stocked and ready before events
• Oversee event setup, service flow, and breakdown
• Monitor event performance and sales results
• Support relationships with schools, sports leagues, and community partners
Operations Hub & Logistics Management
• Oversee operations hub organization and operational readiness
• Manage inventory including syrups, cups, spoons, napkins, and supplies
• Ensure trucks are properly stocked and staged for events
• Coordinate receiving and storage of inventory shipments
• Maintain inventory levels and reorder supplies as needed
• Ensure operations hub cleanliness, safety, and efficiency
• Organize truck restocking and post-event inventory reconciliation
• Assist with equipment maintenance and operational readiness of trucks
Fleet Management
• Ensure trucks are clean, organized, and operational
• Track vehicle maintenance and service needs
• Coordinate minor equipment repairs and preventative maintenance
• Maintain operational readiness of machines, freezers, and equipment
Customer Experience & Community Engagement
• Deliver fun, engaging customer experiences at events
• Represent Kona Ice professionally in the community
• Build relationships with schools, youth sports leagues, event organizers, and local businesses
• Help grow Kona Ice's presence across the region
Ideal Candidate
You are:
• Energetic and positive
• Highly organized and detail oriented
• Comfortable leading a team
• Able to manage multiple moving parts simultaneously
• Comfortable working both in the operations hub and at events
• You thrive in a fast-paced environment where every day is different.
Qualifications
Preferred qualifications:
• 2+ years leadership or operations management experience
• Experience in hospitality, food service, retail, logistics, or operations management
• Strong organizational and scheduling skills
• Excellent interpersonal and communication skills
• Valid driver's license with clean driving record
• Ability to work weekends and seasonal peak periods
Physical Requirements
• Ability to drive Kona Ice entertainment vehicles
• Ability to lift 30-50 lbs of product or supplies
• Ability to stand for extended periods during events
• Comfortable working outdoors and in a warehouse environment
Compensation & Benefits
• Competitive salary
• Performance-based incentives
• Leadership growth opportunities
• Fun, energetic work environment
• Free Kona Ice
Why Join Kona Ice?
This isn't a typical operations job.
You'll help bring joy to schools, fundraisers, sports events, and community gatherings while leading a team that loves what they do.
If you enjoy leading teams, organizing operations, and creating memorable experiences, we'd love to meet you.
REQUIREMENTS
Kona Ice is one of the fastest-growing mobile food franchises in the United States, bringing fun, flavor, and community engagement to schools, sports tournaments, festivals, and neighborhood events.
Our trucks deliver more than shaved ice-we deliver energy, smiles, and unforgettable experiences.
We're looking for a high-energy, people-first manager to lead daily operations, develop our team, and help grow our presence across the North Phoenix and Scottsdale communities.