Icbc Jobs in Maple Ridge, BC (NOW HIRING)

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The Information Services Division is currently looking for QA Analyst - Intermediate to join our applications team. In this role, you will be responsible for maintaining and enhancing solutions using a mix of testing approaches and tooling technologies to ensure the quality of ICBC's various applications and Contact Centre products.
Specifically, you will:
   Develop and lead testing efforts, report on progress and create test strategies and plans for functional, integration, automation and user acceptance testing spanning multiple functional areas within a line of business.
   Identify test objectives, develop and executes test plans.
   Create manual test cases from acceptance test criteria and execute manual test cases as well as exploratory functional testing.
   Write user acceptance criteria requirements in a structured fashion amenable to automated testing, creates and executes automated acceptance tests.
   Run transactions through systems, validate data records and run regression testing.
   Identify root causes for complex defects within portfolio and communicate resolution.
   Provide guidance and training to other team members.
   Perform Incident triaging, Initial troubleshooting, document the findings,  co-ordinate with business stakeholders and assign appropriate resources.
   Performing case management and co-ordination with support help desk on Vendor portal for Contact centre Incidents.

 
Position Requirements:

This position will require someone who has 3-5 years of relevant hands-on experience in the domain of software testing or a combination of relevant post-secondary education and related business experience.
The ideal candidate will possess the following qualifications:
   Solid understanding and hands on experience with Insurance business and application systems including Guidewire products, SQL or DB2 and use of test tools (e.g. JIRA, Zephyr, Cucumber, Selenium, SOAP UI etc.), SPLUNK, ITSM tools (e.g. HPSM, ServiceNow).
   Experience with test strategies, plans, and various testing methodologies (e.g. risk based testing, regression testing, end-to-end testing, smoke testing, automated test experience and script creation).
   Advanced knowledge of Agile methodologies.
   Experience testing functional/non-functional requirements.
   Experience in conducting impact analysis in an enterprise environment.
   Experience performing production support including incident, problem and change management.
   Effective written and oral communication skills.
   Ability to work without supervision and in a cross-functional team environment.
   Demonstrated critical thinking, problem solving and learning agility.
   Ability to plan, prioritize and complete multiple concurrent tasks in an environment of changing deadlines, priorities and requirements.
   Mobile applications testing experience would be an asset.
   Genesys Contact Centre application knowledge and exposure will be an added asset.

About us: 

At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

• Hybrid 8 - you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. 

Only candidates legally entitled to work in Canada will be considered for this position.

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