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Ibm Technical Support Professional Jobs (NOW HIRING)

AllSTEM Connections

Technical Support

Dallas, TX · On-site

$160.20K/yr

Qualifications At least 6+ years of experience in Application Support, Production Operations, or Technical Service Management, including 3+ years in a leadership or management capacity. Bachelor ...

Fullsteam

Technical Support

West Palm Beach, FL

$14 - $21/hr

The Customer Service/Technical Support representative will be responsible for helping customers via phone, email, and logging into their computers to troubleshoot issues with our business management ...

IBM

Service Support Rep - Dallas Texas

Dallas, TX · Hybrid

Required technical and professional expertise • Mainframe Equipment Knowledge: Exposure to ... Experience working with IBM tools, such as Cognitive Support Platform (Salesforce) and Watson ...

IBM

SSR in Greater Richmond area

Hampton, VA · On-site

Work with professionals in different support centers and business units to achieve high-quality ... Working with Technical Tools: Knowledge of IBM tools, such as Cognitive Support Platform ...

New

Agilysys

Technical Support

Las Vegas, NV · On-site

$35.80K - $44.90K/yr

Agilysys is a leading provider of hospitality technology solutions, and they are seeking a Technical Support professional to serve as the first point of contact for customer inquiries. This role ...

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

... a professional attitude and approach to problem understanding Communicate effectively: • ... technical support related to enterprise software and hardware • Ability to assess, triage ...

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Ibm Technical Support Professional information

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$26

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How much do ibm technical support professional jobs pay per hour?

As of May 30, 2026, the average hourly pay for ibm technical support professional in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Ibm Technical Support Professional vs Ibm Support Engineer?

AspectIbm Technical Support ProfessionalIbm Support Engineer
CertificationsTypically required to have certifications like IBM Certified Support ProfessionalOften holds advanced certifications, including specialized IBM technical certifications
Work EnvironmentCustomer support centers, remote support, and help desksTechnical teams within IBM or client sites, focusing on complex issues
ResponsibilitiesDiagnose and resolve hardware/software issues, provide technical assistanceDesign, implement, and troubleshoot complex IBM solutions and systems

The main difference is that Ibm Technical Support Professionals focus on troubleshooting and customer support, while Ibm Support Engineers handle more complex technical solutions and system design. Both roles require technical certifications and are integral to IBM's support ecosystem, but Support Engineers typically work on more advanced technical challenges.

Infographic showing various Ibm Technical Support Professional job openings in the United States as of May 2026, with employment types broken down into 74% Full Time, 4% Part Time, and 22% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support

Technical Support

AllSTEM Connections

Dallas, TX • On-site

$160.20K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 27 days ago

Job description

Montvale, NJ
Responsibilities
-Lead day-to-day operations of the Application Support and Operations team, ensuring timely and accurate ticket triage, troubleshooting, and resolution.
-Collaborate with a team of other Support Analysts (both onshore and offshore).
-Act as the escalation point for complex incidents, performing hands-on troubleshooting and root cause analysis as needed.
-Collaborate closely with Microsoft other vendors and internal engineering teams on Azure performance, environment stability, and release management.
-Review and analyze logs, daily performance reports, and service metrics to ensure consistent application uptime and SLA adherence.
-Maintain strong communication and coordination across business, technical, and vendor teams.
-Implement best practices for incident, problem, and change management (ITIL).
-Drive continuous improvement across the support function - process automation, proactive monitoring, documentation, and knowledge sharing.
-Report KPIs, trends, and operational insights to leadership.
Qualifications
At least 6+ years of experience in Application Support, Production Operations, or Technical Service Management, including 3+ years in a leadership or management capacity.
Bachelor's degree in Computer Science, Information Systems, or related discipline
is preferred
Strong understanding of Microsoft Azure architecture, monitoring, and operational tools.
Technical proficiency in .NET / C#, SQL Server, and IIS/WCF/Windows-based application environments.
Hands-on ability to review logs, write SQL queries, and interpret system performance data.
Prior experience managing offshore support teams and coordinating global operations.
Excellent written and verbal communication skills; ability to interface effectively with vendors, engineers, and business stakeholders.
Knowledge of ServiceNow, Application Insights, and ITIL-based processes.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Additional Skills
(none specified)
AllSTEM Representative Contact Info
Account Executive:
McThomas
Branch Phone:
(909) 244-1777
Location:
Ontario, CA

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