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Introduction
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Your role and responsibilities
We are looking for a Senior Oracle Cloud Program Manager (Public Sector/K12) to join our Oracle Cloud Consulting team. This is a permanent & full-time position, with the expectation to travel to customer site when needed. The Public Sector (state, local, county, public utilities & transportation) and K12 is a market of primary focus for IBM; we are constantly looking to improve and refine our approach for these clients and are looking for the right industry expert to help us on the journey.
This is a progressive, multi-faceted role to help execute upon the objectives of IBM Government Delivery:
• Improve customer success through customer-centric engagement and high customer satisfaction.
• Establish public sector/k12 industry best practices and customer advocacy within IBM delivery.
• Orchestrate delivery-led growth and partnership with public sector/k12 clients.
• Create customer forums and groups to enhance IBM client experience and IBM industry presence.
• Administer IBM engagement by expanding IBM Service Lines within our public sector clients.
• Direct multiple project work teams, collaborating closely with project managers, account managers, and delivery leadership. Direct development and integration of project deliverables. Set project objectives and priorities. Monitor project progress, performance, and staffing requirements.
• Provide leadership and creativity in structuring large client engagements, typically with multi-year contracts, multiple sub-contractors, and numerous phases.
• Successfully and profitably manage the delivery of a portfolio of public sector projects and services within planned timelines, budgets, margins, and quality specifications. Use appropriate methodologies (such as risk mitigation/management, change/control management and contract management).
• Write accurate and effective statements of work so that both the client and IBM staff understand the project expectations and roles.
• Identify and pursue new business opportunities that result in profitable revenue growth within the existing client bases, and sells (i.e., qualifies, prices, negotiates) services within one's area of expertise.
• Participate in sales and presales activities for new public sector client pursuits, representing IBM's delivery methodology, approach, and expertise within the prospect's particular government vertical.
• Establish strong client relationships to leverage public sector expertise to translate the client's long-range requirements and objectives into a services strategy.
• Establish strong partnerships with client's senior management and executive levels, navigating through project progress, anticipating and communicating issues with resolution options, representing IBM on executive steering committees, and serving as an escalation point. Maintain long term client relationships after project completion.
• Function as an expert in one or more solution areas; use expertise to determine how the particular solution fits into the client's business and generates growth for IBM.
• Establish and maintain relationships with public sector trade associations, regulatory organizations, and key government executives.
This job can be performed from anywhere in the US.
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
• A minimum of 15 years of consulting experience or equivalent, with at IBM 6 years of managing projects/programs at other consulting firms supporting public sector clients.
• Prior experience with ERP and HCM SaaS applications preferably with Oracle Cloud.
• Prior experience performing the job of an architect or solutions specialist, business development manager (or consultative selling /closing experience), or project manager.
• A sustained record of developing new add-on, profitable business.
• Strong communication skills with experience developing relationships with a variety of clients at all levels. Strong presentation and listening skills.
• Collaborative team player who demonstrates willingness to support multiple aspects of the business with an ability to work in a IBM-paced environment with diverse groups.
• Attention to detail - a natural curiosity to dig deeper to understand problems and to relentlessly strive to find a solution.
• In-depth knowledge of public sector organizations, processes, challenges, common systems, and technologies
• Active participation in professional associations, industry roundtables, etc.
Preferred technical and professional experience
• Advanced Oracle Solutions Knowledge: Experience with Oracle Enterprise Applications implementation and delivery, including expertise in Oracle solutions.
• Complex Project Environment Exposure: Familiarity with managing large-scale projects, including experience with project management methodologies in complex environments.
• Cross-Functional Leadership Skills: Experience in leading high-performing teams, including IBM, client, and third-party vendor resources, to achieve project objectives.
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:
- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences
We consider qualified applicants with criminal histories, consistent with applicable law.
This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.