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I24 Call Management Solutions Jobs (NOW HIRING)

Three Point Solutions, Inc.

Dispatcher

North Canton, OH · On-site

Monitor Call Management System to ensure SLAs are met and CSEs are actively assigned to calls. * Track and document CSE unavailability in emergencies, notify Business Teams as needed. * Review call ...

Three Point Solutions, Inc.

Dispatcher

North Canton, OH · On-site

Monitor Call Management System to ensure SLAs are met and CSEs are actively assigned to calls. * Track and document CSE unavailability in emergencies, notify Business Teams as needed. * Review call ...

ITCON Services

Call Center Operator

Bethesda, MD

Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations. Call Center Operator Position We are seeking ...

Three Point Solutions, Inc.

Dispatcher

North Canton, OH · On-site

Monitor Call Management System to ensure SLAs are met and CSEs are actively assigned to calls. * Track and document CSE unavailability in emergencies, notify Business Teams as needed. * Review call ...

Three Point Solutions

Dispatcher

North Canton, OH · On-site

$19 - $20/hr

... Call Management System scheduling support to customers, service delivery team members, field associates, and business management team members • Share responsibility for meeting customer service ...

Three Point Solutions, Inc.

Dispatcher

North Canton, OH · On-site

... Call Management System scheduling support to customers, service delivery team members, field associates, and business management team members • Share responsibility for meeting customer service ...

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I24 Call Management Solutions information

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How much do i24 call management solutions jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for i24 call management solutions in the United States is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.43 per hour, depending on experience, location, and employer.

What are some common challenges faced by agents working at I24 Call Management Solutions, and how are these addressed within the team?

Agents at I24 Call Management Solutions often encounter challenges such as managing high call volumes, handling diverse client requests, and maintaining accuracy under pressure. To support team members, the company typically provides comprehensive training, robust call-handling software, and regular team meetings to share best practices. Collaboration is encouraged through peer support and mentoring, which helps agents continuously improve their skills and adapt to new client needs. These measures contribute to a supportive work environment that values both individual growth and team success.

What are the key skills and qualifications needed to thrive as a Call Center Agent at I24 Call Management Solutions, and why are they important?

To thrive as a Call Center Agent at I24 Call Management Solutions, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call scripting tools is often required. Exceptional listening skills, patience, and the ability to remain calm under pressure help agents deliver outstanding customer service. These skills and qualities are vital for ensuring customer satisfaction and efficient issue resolution in a fast-paced environment.

What is I24 Call Management Solutions?

I24 Call Management Solutions is a company that specializes in providing professional call answering and virtual receptionist services. They help businesses manage incoming calls, messages, and customer inquiries around the clock, ensuring that clients never miss important communications. Their services can include message taking, appointment scheduling, emergency dispatch, and customer support. By outsourcing call management to I24, businesses can enhance their customer service and improve operational efficiency. I24 is known for its personalized approach, tailoring its solutions to fit the unique needs of each client.

What is the difference between I24 Call Management Solutions vs Customer Service Representative?

AspectI24 Call Management SolutionsCustomer Service Representative
CredentialsTypically requires technical knowledge of call systems, certifications in call center softwareHigh school diploma or equivalent, customer service training
Work EnvironmentCall centers, technical support settingsRetail, call centers, office environments
Industry UsageTelecommunications, IT, customer supportRetail, healthcare, finance, general customer service

While I24 Call Management Solutions specialists focus on configuring and maintaining call systems, Customer Service Representatives handle direct customer interactions. Both roles are essential in customer support but differ in technical requirements and daily tasks.

Infographic showing various I24 Call Management Solutions job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 83% Full Time, 8% Part Time, 1% Temporary, 6% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $38,227 per year, or $18.4 per hour.
Dispatcher

Dispatcher

Three Point Solutions, Inc.

North Canton, OH • On-site

Full-time

Posted 11 days ago

Job description

Job Title: Dispatcher
Client: ATM Machines Manufacturing Company
Duration: 12 Months (possible extension)
Location: North Canton, OH 44720 (100% Onsite at 339 E. Maple Street)
Shift: 5:30 PM to 1:00 AM
Training: 2 weeks (Week 1: 8:00 AM - 4:30 PM; Week 2 follows long-term schedule)
Overtime: Available and may be mandatory depending on business needs
Responsibilities
  • Monitor Call Management System to ensure SLAs are met and CSEs are actively assigned to calls.
  • Track and document CSE unavailability in emergencies, notify Business Teams as needed.
  • Review call lists, assess urgency, and schedule accordingly.
  • Provide real-time feedback to improve team/geography resource efficiency.
  • Escalate urgent service needs or CSE-related concerns to management.
  • Assist in training new Call Management Coordinators on the system.
  • Process customer escalation requests (ETAs, part updates, appointment confirmations, etc.).
  • Contact customers with ETAs and updates as necessary.
  • Support Field Technicians via phone and email communication.
  • Participate in conference calls as required.

Qualifications
  • Strong customer service experience (call center, banking, field service, or high-volume scheduling preferred).
  • Dependable, logical thinker with ability to prioritize and drive efficiency.
  • Excellent oral/written communication and teamwork skills.
  • Proficient in MS Word & Excel; ability to quickly learn new systems/software.
  • Associate's degree preferred.

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