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Hyper Solutions Jobs in Wisconsin (NOW HIRING)

B2E Solutions

Hyper-Care Representative

Hartland, WI · On-site

$15.50 - $21.25/hr

The goal of the Hyper-Care role is to provide extra attention and focus to these important clients and help them successfully adapt to and fully take advantage of our HCM solution. In addition to the ...

Payroll Data Services

Hyper-Care Representative

Hartland, WI · On-site +1

$15.50 - $21.25/hr

The goal of the Hyper-Care role is to provide extra attention and focus to these important clients and help them successfully adapt to and fully take advantage of our HCM solution. In addition to the ...

AE Business Solutions

Account Coordinator

Madison, WI · On-site

$20.25 - $26.25/hr

... Solutions • Listen & Ask Questions • Take Ownership & Show Respect We work hard but never ... The Account Coordinator (YOU?!) is a hyper-detailed team player, who collaborates with sales and ...

AE Business Solutions

Account Executive

Milwaukee, WI · On-site

AE Business Solutions is seeking an Account Executive to join our team! Life at AE We have over 75 ... The Role The Account Executive (you?!) is a results-oriented, hyper-detailed team player in the ...

O'Rourke Media Group

Account Executive

Hudson, WI · On-site

Present integrated marketing solutions (print + digital) * Close new business and generate ... OMG now operates in nine states, 45 markets with 64 publications and hyper-local websites. For more ...

Motorola

$75K - $85K/yr

Our solutions foster the collaboration that's critical for safer communities, safer schools, safer ... Server Virtualization, specifically with VMWare ESXi v.6+ and/or Microsoft Hyper-V 2012+

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Hyper Solutions information

What is the difference between Hyper Solutions vs Network Technician?

AspectHyper SolutionsNetwork Technician
CertificationsIT certifications, such as CompTIA A+ or Network+Networking certifications like Cisco CCNA or CompTIA Network+
Work EnvironmentOffice, client sites, remote supportData centers, office networks, on-site troubleshooting
Industry UsageIT service providers, tech companiesTelecommunications, IT departments, service providers

Hyper Solutions and Network Technicians both require networking certifications and work in IT-related environments. However, Hyper Solutions often involves broader IT support and client interaction, while Network Technicians focus specifically on network infrastructure and troubleshooting. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Hyper Solutions jobs in Wisconsin? For Hyper Solutions jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Hyper Solutions jobs in Wisconsin look for? The top searched job categories for Hyper Solutions jobs in Wisconsin are:
What cities in Wisconsin are hiring for Hyper Solutions jobs? Cities in Wisconsin with the most Hyper Solutions job openings:
Hyper Solutions jobs near you
Hyper-Care Representative

Hyper-Care Representative

B2E Solutions

Hartland, WI • On-site

$15.50 - $21.25/hr

Full-time

Posted 16 days ago

Job description

The Hyper-Care Representative acts as the interim primary contact for our new Time & Labor, Payroll, & HR clients. This role specifically assists our mid- to large-sized clients and helps them transition between the Implementation and Client Services Teams. The Hyper-Care Rep maintains these clients for approximately 3 months to 1 year post-implementation, working closely with the client's Implementation Rep(s) to fully understand each client's setup and with each client's CSR(s) to ensure a thorough knowledge transfer and a smooth transition out of and into each department, respectively.

The Hyper-Care Rep provides excellent client support and resolve client issues using effective problem-solving skills. This person will continually develop professional skills & update knowledge as new releases of the product occur & product enhancements are implemented. The Hyper-Care Rep must be capable of assisting clients with questions relating to system functionality, as well as timekeeping, payroll, taxes, reports, benefits, general ledger, and other payroll & human resource matters.

The goal of the Hyper-Care role is to provide extra attention and focus to these important clients and help them successfully adapt to and fully take advantage of our HCM solution. In addition to the service standards above, this includes in-depth troubleshooting and/or modifying policies setup during the implementation process to better meet the client's needs and providing more personalized and focused client trainings.

The Hyper-Care Representative is also the primary point of contact to handle change management requests for existing clients, a.k.a. Special Projects. This will consist of projects from all clients, not just those clients assigned to this role, and the projects will be complex in nature to the degree that they require a more extensive competency in the configuration of the HCM product.

Roles/Responsibilities:

  • Accountable for all aspects of quality service for our Hyper-Care qualified clients within the Implementation to Client Services transition period
  • Strong focus on client satisfaction, detail & follow up
  • Resolve client concerns relating to processing & systems issues
  • Explain the benefits of additional products & services to clients
  • Keep up to date on internal services, system & software changes
  • Recognize when an issue must be escalated to another area for resolution
  • Successfully and independently manage assigned special projects
  • Proactively consult on best practice methodology toensure client success
  • Comfortably present in front of client audiencesover the web as well as the phone
  • Utilize his/her technical ability to prioritize issuesand respond appropriately to multiple critical situations
  • Research application questions by setting up scenariosand testing the application
  • Analyzing customer configurations and thinking out ofthe box to resolve and/or work around set up issues
  • Provide training and support to clients

Qualifications and Education Requirements:

  • Minimum of 7 years Payroll and Time & Labor experience; HR experience preferred
  • Minimum of 5 years of experience working with client/server and/or web-based technologies
  • Excellent technical understanding of operating systems, networking technologies, software applications and communication protocols
  • Excellent client service and technical skills, including proficiency in Microsoft Product Suite
  • The ability to multi-task & meet deadlines
  • Flexibility to work in a team environment as well as individually
  • Enjoy working in a fast-paced environment
  • Excellent oral and written communication skills
  • SHRM or CPP - Preferred

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