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Hypack Jobs (NOW HIRING)

Xylem

Customer Support and Field Technician

Middletown, CT · Hybrid

$20 - $27.25/hr

Xylem Services USA LLC's Middletown, CT office seeks a Customer Support and Field Technician to respond to customer telephone or email inquiries for technical support about HYPACK software and ...

Xylem

Customer Support and Field Technician

Middletown, CT · On-site

$20 - $27.25/hr

Xylem Services USA LLC's Middletown, CT office seeks a Customer Support and Field Technician to respond to customer telephone or email inquiries for technical support about HYPACK software and ...

Xylem

Customer Support and Field Technician

Middletown, CT · Hybrid

$20 - $27.50/hr

Xylem Services USA LLC's Middletown, CT office seeks a Customer Support and Field Technician to respond to customer telephone or email inquiries for technical support about HYPACK software and ...

Tetra Tech

Hydrographer/Marine Surveyor

Bothell, WA

Setup, operate HYPACK, HYSWEEP, QINSy, POSPac at competent to expert level. * Setup, operate Leica / Trimble static GNSS and RTK GPS and process and perform QC on the data. * Setup, operate R2Sonic ...

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$27.5K

$56.7K

$60.5K

How much do hypack jobs pay per year?

As of Jun 7, 2026, the average yearly pay for hypack in the United States is $56,723.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $59,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Hypack Specialist, and why are they important?

To excel as a Hypack Specialist, you need a solid background in hydrographic surveying, data processing, and geospatial analysis, often supported by a degree in geomatics, engineering, or a related field. Proficiency with Hypack software, GPS systems, multibeam and singlebeam sonar equipment, and sometimes certification in hydrography are typically required. Strong attention to detail, problem-solving skills, and effective communication help ensure accurate data collection and collaboration with project teams. These skills are essential for producing reliable survey results and supporting safe, efficient marine and inland waterway operations.

What are some common challenges faced by professionals working with HYPACK software in hydrographic survey projects?

Professionals using HYPACK software often encounter challenges such as integrating data from multiple sensors, ensuring accurate calibration, and troubleshooting hardware-software connectivity issues during fieldwork. Effective communication with vessel crew and survey team members is essential, as real-time decisions may be needed to adapt to changing conditions. Additionally, HYPACK users must stay abreast of software updates and best practices to handle large datasets and ensure compliance with industry standards, which can be demanding in fast-paced marine survey environments.

What is the difference between Hypack vs Hydrographic Surveyor?

AspectHypackHydrographic Surveyor
Primary RoleSoftware developer specializing in hydrographic survey data processingProfessional conducting field surveys and data collection
Required SkillsGIS, data processing, software proficiencySurvey techniques, data analysis, navigation
Work EnvironmentOffice-based, software development teamsFieldwork on ships, coastal areas
CertificationsNone specific, software-focusedHydrographic certification, survey licenses

Hypack is a software tool used by hydrographic surveyors to process and analyze survey data. Hydrographic Surveyors are professionals who collect data in the field and may use Hypack as part of their workflow. While Hypack is a software product, Hydrographic Surveyors are the practitioners applying survey techniques. The two are related but serve different roles within the hydrographic industry.

What is a Hypack operator and what do they do?

A Hypack operator is a professional who specializes in using Hypack software, which is widely used for hydrographic surveying and data collection in marine and inland water environments. Their main responsibilities include setting up and operating the Hypack system to collect, process, and analyze bathymetric and positioning data. They work on survey vessels to ensure accurate mapping of underwater features, support dredging operations, and assist in environmental studies. Hypack operators must be skilled with both the software and related survey equipment, such as GPS and sonar systems, to produce precise and reliable survey results.
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Hypack jobs near you
Infographic showing various Hypack job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, 7% Hybrid, and 7% Remote job distribution, with an average salary of $56,723 per year, or $27.3 per hour.

Customer Support and Field Technician

Xylem

Middletown, CT • Hybrid

$20 - $27.25/hr

Full-time

Posted 10 days ago

Xylem rating

7.3

Company rating: 7.3 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

300th of 516 rated manufacturers

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem Services USA LLC's Middletown, CT office seeks a Customer Support and Field Technician to respond to customer telephone or email inquiries for technical support about HYPACK software and related hydrographic surveying equipment. Duties also include: (i) troubleshooting and resolving customer support inquiries; (ii) documenting customer cases, product complaints, and software issues; (iii) authoring knowledge articles to be shared with the customer base through newsletter or other clients' social media; (iv) providing after-hours support to assist with customer inquiries. Evaluate and test the equipment and technology to be sold in the Latin America region. Present new development ideas for solutions in dredges, new equipment integrations and new hardware. Prepare and submit accurate and timely field service reports. Serve as the subject matter expert and product manager for new hardware system developments. Telecommuting permitted on a hybrid schedule as determined by the employer.

Must have a bachelor's degree (or foreign equivalent degree) in Engineering (any), Project Management, or a related field or a related field plus two (2) years of related work experience as a Telecommunications Engineering Specialist or a related occupation.

Must have two (2) years of experience with/in: (i) educating customers about HYPACK software package; (ii) Industry or government experience in hydrographic surveying; (iii) Providing technical support to HYPACK software customers and end users; (iv) operating and troubleshooting equipment and sensors used by customers; (v) developing HYPACK user manual and video tutorials; (vi) testing and integrating with hydrographic and dredging equipment; and managing user support requests using Kayako, software bugs and order workflows using Jira, proposing new development ideas using Aha, and communicating with the developers Confluence.

Telecommuting permitted on a hybrid schedule as determined by the employer.

Up to 20% domestic and/or international travel required.

Apply at: https://www.xylem.com/en-us/careers/.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

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