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Hyatt Guest Services Manager Jobs (NOW HIRING)

HYATT Hotels

Guest Services Agent

Santa Cruz, CA · On-site

$17 - $17.50/hr

At Hyatt Place, our purpose is to care for people so they can be their best--where we engage with ... We are looking for individuals who can maintain a high standard of service while managing the ...

Evolution Parking & Guest Services, LLC

The Guest Services Manager will be responsible for overseeing all aspects of the parking operations including, but not limited to, valet parking operations, maintaining Forbes guest service standards ...

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How much do hyatt guest services manager jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for hyatt guest services manager in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

What does a Hyatt Guest Services Manager do?

A Hyatt Guest Services Manager oversees the front desk and guest services operations at a Hyatt hotel. Their primary responsibilities include ensuring a high level of guest satisfaction, managing guest check-in and check-out processes, addressing guest concerns, supervising staff, and coordinating with other departments to enhance the overall guest experience. They also play a key role in training team members, maintaining service standards, and handling any guest-related emergencies. The Guest Services Manager acts as a liaison between guests and hotel management, striving to create memorable stays and resolve issues promptly.

How does a Hyatt Guest Services Manager typically collaborate with other departments to enhance guest satisfaction?

A Hyatt Guest Services Manager works closely with various departments such as housekeeping, food and beverage, and maintenance to ensure guests have a seamless and enjoyable experience. They frequently coordinate with housekeeping to address room readiness and special requests, and with the front desk and concierge to resolve guest concerns promptly. Regular cross-departmental meetings and clear communication channels are essential to proactively identify and address potential service issues. This collaborative approach ensures that guest needs are met efficiently and that service standards remain consistently high.

What are the key skills and qualifications needed to thrive as a Hyatt Guest Services Manager, and why are they important?

To thrive as a Hyatt Guest Services Manager, you need strong hospitality management knowledge, customer service expertise, and often a degree in hospitality or a related field. Familiarity with property management systems (PMS), reservation software, and experience with Hyatt-specific training or brand standards are typically required. Exceptional interpersonal skills, problem-solving abilities, and leadership are crucial for creating memorable guest experiences and leading a service team. These competencies are essential to ensure guest satisfaction, resolve issues efficiently, and uphold Hyatt’s reputation for outstanding service.

What are popular job titles related to Hyatt Guest Services Manager jobs?

For Hyatt Guest Services Manager jobs, the most frequently searched job titles are:

Infographic showing various Hyatt Guest Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

Guest Services Manager

Saint Thomas, VI • On-site

Morningstar Buoy Haus Beach Resort
See more jobs at Morningstar Buoy Haus Beach Resortexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Property Description
Join the vibrant team at Morningstar Buoy Haus Beach Resort in stunning St. Thomas, where Caribbean charm meets modern luxury! As a part of our dynamic and innovative team, you'll help deliver unparalleled guest experiences in an exclusive beachfront setting. With pristine white-sand beaches, crystal-clear waters, and top-tier amenities, Morningstar Buoy Haus Beach Resort is the ultimate destination for travelers seeking both relaxation and adventure. We're looking for passionate, energetic individuals ready to take their hospitality careers to the next level. Whether you're providing exceptional service, curating unforgettable dining experiences, or creating lasting memories for our guests, you'll thrive in a work environment that values creativity, teamwork, and excellence. Elevate your career in paradise by joining us at Morningstar Buoy Haus Beach Resort-apply now and be part of something extraordinary!
Overview
Are you passionate about providing exceptional guest experiences? Do you thrive in a fast-paced, dynamic environment? We are seeking a highly motivated and guest-focused individual to join our team as a Guest Services Manager. As a Guest Services Manager, you will be responsible for overseeing the day-to-day operations of our guest services department, ensuring that our guests receive the highest level of service and satisfaction. If you have a natural talent for hospitality, excellent leadership skills, and a genuine desire to exceed guest expectations, this is an exciting opportunity to make a significant impact and be part of our dedicated team.
Key Responsibilities:
  • Manage and lead the guest services team, including front desk, concierge, and bell staff
  • Ensure the smooth check-in and check-out process for guests
  • Handle guest inquiries, concerns, and special requests in a timely and professional manner
  • Train and mentor staff to deliver exceptional guest service
  • Monitor and respond to guest feedback and reviews
  • Collaborate with other departments to enhance the overall guest experience
  • Implement and maintain guest service standards and procedures
  • Resolve guest complaints and issues to ensure guest satisfaction

As a Guest Services Manager, you will have the opportunity to lead a team dedicated to providing unparalleled guest service, create memorable experiences, and contribute to the success of our hotel. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth. Join our team and be part of a culture that values excellence, teamwork, and exceptional guest service. Apply now to join our dynamic and passionate team as a Guest Services Manager and help us create unforgettable moments for our guests.
Qualifications
  • Bachelor's degree in Hospitality Management or related field preferred
  • Previous experience in guest services or hotel management
  • Excellent communication and interpersonal skills
  • Strong leadership and team management abilities
  • Proven ability to deliver exceptional guest service
  • Attention to detail and the ability to multitask in a fast-paced environment
  • Proficient in hotel management software and technology
  • Positive attitude and passion for creating memorable guest experiences

Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
  • Multiple Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays).
  • 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

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