Human Computer Interaction Jobs in Concord, NC (NOW HIRING)

Job Title

Access Control Coordinator

Job Description Summary

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Print, encode, issue, distribute, renew, replace, and deactivate employee and contractor identification badges.
• Review, verify, and process access authorization requests in accordance with company procedures.
• Assign, modify, and remove access permissions within access control systems.
• Maintain accurate records within access control systems, databases, and department documentation.
• Support visitor management processes, including temporary badge administration and visitor access requests.
• Conduct periodic audits of badge records, access permissions, and security system data to ensure compliance and accuracy.
• Troubleshoot badge, credential, card reader, and access control issues and coordinate resolution as necessary.
• Coordinate packaging, shipping, and distribution of badges and credentials to multiple locations.
• Generate reports and provide support to Security, Human Resources, Facilities, Management, and other stakeholders regarding access rights and credential management.
• Ensure compliance with company security policies, procedures, data protection requirements, and access control standards.

KEY COMPETENCIES

Customer Focus Communication Proficiency (Oral and Written) Attention to Detail Integrity and Confidentiality Reliability and Accountability Problem Solving Time Management Adaptability Teamwork and Collaboration Security Awareness and Compliance

IMPORTANT EDUCATION

• High School Diploma, GED, or equivalent required.

IMPORTANT EXPERIENCE

• Minimum of two (2) years of experience in security, access control, physical security operations, badge administration, visitor management, customer service, or an administrative support role preferred.
• Experience working with access control systems required.
• Experience in a corporate, commercial, industrial, or multi-site environment preferred.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Knowledge of security practices, access control administration, and applicable security regulations.
• Experience with SiPass Integrated access control systems preferred.
• Experience with visitor management systems preferred.
• Familiarity with HID card technologies, badge printing equipment, and card encoding processes preferred.
• Ability to maintain applicable licensing requirements, if required by jurisdiction.
• Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and Teams.
• Ability to manage confidential and sensitive information with discretion.
• Ability to work independently with minimal supervision and manage multiple priorities.
• Ability to establish and maintain effective working relationships.
• Must exercise a high degree of integrity and demonstrate a strong code of ethics.
• Must be able to speak, read, and write English.
• Ability to maintain a valid driver's license, if required.

WORK ENVIRONMENT

This job operates in a professional office environment and security operations setting. The role routinely uses computers, access control systems, badge printing equipment, telephones, photocopiers, and other office and security-related equipment. The position may support multiple locations and requires regular interaction with employees, visitors, contractors, management, Human Resources, Facilities, and Security personnel.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for extended periods; and extend hands and arms in any direction. The employee may occasionally be required to distribute badges and credentials, and lift or move packages weighing up to 25 pounds.

AAP/EEO STATEMENT

C&W provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $25.50 - $30.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or emailAccommodations@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: "Cushman & Wakefield"