Human Centered Design Strategist Jobs (NOW HIRING)

Job Description Senior Service Designer (Human-Centered Design Strategist) Location: Plano, TX Duration: 4-Month Contract Pay Rate: $40-$45/hr + $5 NP Fee Position Overview We are seeking a highly skilled Senior Service Designer / Human-Centered Design Strategist to help map, assess, and improve complex end-to-end service ecosystems across customers, employees, operations, channels, and business functions. This is NOT a UX Designer or Product Designer role. We are looking for a strategic service design professional with deep experience in customer journey mapping, service blueprinting, systems thinking, and operational experience design.

The ideal candidate will excel at uncovering organizational friction points, facilitating cross-functional workshops, and translating complex challenges into actionable service design solutions. The successful candidate will demonstrate the ability to select and apply appropriate service design methodologies and artifacts to solve business problems while driving alignment across multiple stakeholders and functional teams. Key Responsibilities Design and improve end-to-end customer, employee, and operational experiences.

Lead the creation of service blueprints, ecosystem maps, systems maps, and customer journey maps. Analyze complex service ecosystems to identify pain points, inefficiencies, and opportunities for improvement. Facilitate cross-functional workshops, stakeholder sessions, and collaborative design activities.

Translate qualitative and quantitative insights into strategic recommendations. Drive alignment across business, operations, customer experience, and support teams. Create visual frameworks and service design deliverables that communicate insights clearly to stakeholders and leadership.

Apply human-centered design principles and systems thinking methodologies to solve business challenges. Develop frontstage and backstage service models to improve operational effectiveness and customer outcomes. Partner with business leaders to support transformation initiatives and service innovation efforts.

Communicate recommendations and findings to executive-level stakeholders. Required Qualifications Education Bachelor's degree in Service Design, Consumer Research, Psychology, Anthropology, Cognitive Science, Human-Centered Design, or a related field. OR an additional four (4) years of relevant experience may be substituted for the degree requirement.

Experience 4+ years of experience in Service Design, Experience Strategy, Consumer Research, Human-Centered Design, or a related discipline. Proven experience mapping complex customer journeys, service ecosystems, operational processes, or business systems. Strong facilitation and workshop leadership experience.

Exceptional ability to synthesize ambiguous or incomplete information into actionable insights. Experience translating complex concepts into compelling visual frameworks and strategic deliverables. Excellent verbal and written communication skills.

Ability to present recommendations to stakeholders ranging from working teams to executive leadership. Strong understanding of Human-Centered Design, Service Design, and Systems Thinking methodologies. Preferred Qualifications Experience creating: Service Blueprints Customer Journey Maps Employee Journey Maps Ecosystem Maps Systems Maps Operating Model Maps Experience working within large, matrixed organizations.

Background supporting business transformation, organizational design, or operational excellence initiatives. Experience leveraging Voice of Customer (VOC) insights alongside operational metrics. Proficiency with collaboration and visualization tools such as: FigJam Lucidchart Miro Figma (for collaboration purposes only, not UI design) Required Skills Must-Have Skills Service Blueprinting Customer Journey Mappin Employee Journey Mapping Ecosystem Mapping Systems Thinking Human-Centered Design Cross-Functional Facilitation Experience Strategy Operational Design Process Redesign Experience Orchestration Frontstage / Backstage Mapping Workshop Facilitation Stakeholder Management Visual Framework Development Nice-to-Have Skills Organizational Design Change Management Omnichannel Experience Design Voice of Customer (VOC) Analysis Service Transformation Operating Model Design Business Transformation Initiatives.