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FSLA CLASSIFICATION: Non- Exempt

REPORTS TO: Senior Director of Housing and Facilities

POSITON OVERVIEW: The Property Manager is responsible for accepting and processing applicants for MHA owned and operated housing projects. The property Manager is responsible for oversight of facilities and tenants within those facilities. The property manager must work closely with the accounting and facilities departments to communicate information about tenant status changes and accounts. Assures tenants rights are maintained.

ESSENTIAL PROPERTY MANAGEMENT RESPONSIBILITES:

1. Accepting and processing new tenant applications. Maintaining waitlist for assigned properties. Purging waitlists on a regular basis.
2. Leasing up vacant apartments including entering tenant information into Onesite, completing certification and all required lease paperwork. Ensuring security deposit(s), rent, and Residential Care fees owed are received upon move in’s.
3. Preparing electronic Housing Assistance Payment (HAP) for MHA properties and submitting it for payments by the 10th of each month.
4. Preparing and maintaining all tenant data in Onesite, including annual and interim materials. Maintain files and records consistent with HUD guidelines while ensuring tenant confidentiality. Submit reports monthly and as needed. Process in accordance with HUD regulations.
5. Receiving and processing rent in Onesite. Following up on non-payment of rent, sending late rent notices, setting up repayment agreements and sending tenant information to accounting to send to collections on delinquent accounts. Print rent statements monthly.
6. Ensuring property is well maintained by inspecting properties regularly, as well as receiving and submitting maintenance requests for all properties. Manage clubhouse facilities assuring cleaning equipment and supplies are available.
7. Provides oversight to ensure inspections and pest sprays are completed quarterly or as needed. Coordinates REAC and Management Occupancy Reviews (MOS) inspections for all properties as required.
8. Ensures tenant apartments are ready for move-ins, all utilities and appliances are operational, and apartment is in clean, rentable condition.
9. Coordinate tenant meetings on site as needed to encourage tenant input, enforce apartment rules, maintain property, and demonstrate neighborliness and mutual respect.
10. Schedule and arrange tours of facilities and units.
11. Assist in the development of budgets for each property. Ensure that expenses are in line with budgets.
12. Participating in training to obtain and maintain certifications necessary for managing HUD programs.
13. Serving as MHA representative to housing committees and conferences, collaborating with the development of new housing and service provision within housing.
14. Assists with requests and processes of rental increases meeting HUD guidelines.
15. Assists with completing and submitting vacancy supplement, replacement reserves payments and residual receipts to HUD.
16. Maintain reports in TRACS, following HUD guidelines, and resolve any TRACS issues regarding HAP’s.

OTHER POSITION RESPONSIBILITIES:

1. Promote the mission and values of the Mental Health Association
2. Maintains acceptable overall attendance record, to include department staff meetings, agency meetings, and training as required. Ensures appropriate notification to supervisor for absences and ensures that work is covered. Flexibility in work schedule when needed.
3. Completing required timesheets, mileage sheets, expense sheets and other agency required paperwork accurately and on time.
4. Exhibits appropriate level of technical knowledge for the position.
5. Produces quantity of work necessary to meet job requirements.
6. Works well with a team, keeps others informed of information needed. Treats others with respect, maintaining a spirit of cooperation.
7. Maintain professional verbal and written interactions with peers, tenants, supervisors and other staff, which also includes effective listening skills. Use diplomacy and tact in dealing with difficult situations or people. Provide strong customer service skills, so that residents will have the best experience possible.
8. Demonstrates the ability and willingness to handle new assignments, changes in procedures and business requirements. Identifies what needs to be done and takes appropriate action.
9. Completes assigned work, meets deadlines without reminders/follow-up from supervisor or others.
10. Performs work conscientiously with a high degree of accuracy. Operate in compliance with personnel policies and practices.
11. Meets goals and objectives as mutually agreed upon during last performance review (if applicable).

POSITION REQUIREMENTS:

The Property Manager is expected to have a bachelor’s degree as well as experience in managing properties. Preferred areas include experience in working with people with a severe and persistent mental illness, must demonstrate ability to communicate verbally and written. The ability to maintain a flexible work schedule and availability for weekend calls are essential.

PHYSICAL REQUIREMENTS:

Sitting for extended periods of time

Walking

Driving (for the purposes of community mobility)

Lifting/carrying up to 30 pounds

Bending/stooping

All the above duties and responsibilities are considered essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be considered as a detailed statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisors, subject to reasonable accommodation.

EEO race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors.