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Position Summary

The Storage Engineer is responsible for the design, implementation, administration, and optimization of enterprise storage infrastructure supporting mission-critical systems across on-premises and hybrid cloud environments. This role ensures the availability, performance, scalability, resiliency, and security of storage platforms including SAN, NAS, and cloud-based storage solutions.

The ideal candidate is a hands-on technologist with experience in enterprise storage platforms (e.g., Dell EMC, NetApp, Pure Storage), strong troubleshooting skills, and a passion for delivering highly reliable, high-performing infrastructure solutions in a fast-paced environment.

Essential Responsibilities

• Design, implement, configure, and maintain enterprise storage infrastructure including SAN, NAS, and cloud storage platforms
• Administer storage systems including provisioning, replication, snapshots, and data lifecycle management
• Manage and support storage arrays (Dell EMC, NetApp, Pure Storage, HPE, or similar platforms)
• Monitor storage performance including IOPS, latency, throughput, and capacity utilization; implement optimization strategies
• Plan and execute storage provisioning for applications, systems, and business initiatives
• Support and maintain backup, recovery, and disaster recovery (DR) solutions to ensure business continuity
• Troubleshoot and resolve complex storage, performance, connectivity, and data integrity issues
• Implement and maintain storage security controls including encryption, role-based access control (RBAC), and data retention policies
• Collaborate with server, virtualization, database, network, and cloud teams to ensure seamless infrastructure integration
• Support hybrid cloud storage integrations (AWS S3, Azure Blob, storage gateways, and cloud backup solutions)
• Automate storage administration tasks using scripting tools (PowerShell, Python, Ansible) and Infrastructure as Code (IaC) practices
• Participate in infrastructure lifecycle management including hardware refreshes, firmware upgrades, migrations, and decommissioning
• Develop and maintain storage documentation, runbooks, and operational procedures
• Ensure compliance with regulatory and security standards including SOX, PCI, and IT General Controls (ITGC)
• Participate in on-call rotation and provide 24/7 support as required
• Other duties as assigned

Minimum Experience and Qualifications

• Bachelor's degree in computer science, Information Systems, or a related discipline; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
• Three (3) years of experience administering enterprise storage systems in a production environment
• Hands-on experience with SAN and NAS technologies (Fiber Channel, iSCSI, NFS, SMB/CIFS)
• Experience with enterprise storage platforms (Dell EMC, NetApp ONTAP, Pure Storage, HPE, or similar)
• Experience with backup, recovery, and disaster recovery (DR) solutions
• Understanding of storage performance metrics including IOPS, latency, throughput, and capacity planning
• Experience supporting storage in virtualized environments (VMware vSphere, Nutanix, Hyper-V)
• Basic scripting or automation experience using PowerShell, Python, or similar tools
• Strong troubleshooting, analytical, and problem-solving skills
• Ability to work flexible hours and participate in on-call support rotations
• Available for occasional overnight travel (10%)
• Currently in possession of a valid passport or equivalent travel in and out of the United States

• Must pass a pre-employment drug test.
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship 

Preferred Experience and Qualifications:

• Five (5) years of experience in enterprise storage engineering within a large-scale environment
• Experience with cloud storage platforms (AWS S3, Azure Blob Storage, hybrid cloud storage solutions)
• Experience with automation and orchestration tools (Ansible, Infrastructure as Code)
• Experience with storage replication, snapshots, de-duplication, compression, and tiering technologies
• Familiarity with container storage solutions (Kubernetes, CSI drivers)
• Experience supporting high-performance database environments (Microsoft SQL Server, Oracle)
• Vendor certifications (Dell EMC Proven Professional, NetApp NCDA, Pure Storage Certified, or equivalent)

Crewmember Expectations

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment

• Computer and other office equipment

Work Environment

• Traditional office environment

Physical Effort

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation

• The base pay range for this position is between $90,500.00 and $128,600.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.