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Hourly Remote Emergency Management Jobs in Kansas

SYS Integration

Contact Center Representative

Wichita, KS · Remote

$16 - $20.50/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...

ForgeFit

Remote Customer Service Specialist

Topeka, KS · On-site +1

$16 - $21.25/hr

Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ... Competitive hourly pay based on experience * Comprehensive benefits including health, dental ...

ForgeFit

Remote Customer Service Specialist

Wichita, KS · On-site +1

$15.25 - $20.25/hr

Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ... Competitive hourly pay based on experience * Comprehensive benefits including health, dental ...

Cayenta

Project Planning, Scope Management, & PMO Improvements * Demonstrate outstanding project control ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

New

Harris

Project Planning, Scope Management, & PMO Improvements * Demonstrate outstanding project control ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

New

Harris

Project Planning, Scope Management, & PMO Improvements * Demonstrate outstanding project control ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

New

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Hourly Remote Emergency Management information

What is the difference between Hourly Remote Emergency Management vs Hourly Remote Disaster Response Coordinator?

AspectHourly Remote Emergency ManagementHourly Remote Disaster Response Coordinator
CredentialsCertifications in emergency management, FEMA coursesCertifications in disaster response, FEMA courses
Work EnvironmentRemote, flexible hours, project-basedRemote, flexible hours, event-focused
Industry UsagePublic safety, government, private sectorNonprofits, government agencies, relief organizations

Both roles involve coordinating emergency or disaster responses remotely, requiring similar certifications and work environments. Emergency Management focuses on overall preparedness and planning, while Disaster Response Coordinators handle immediate response efforts. The choice depends on whether the focus is on strategic management or on-the-ground response coordination.

Hourly Remote Emergency Management jobs near you

Contact Center Representative

SYS Integration

Wichita, KS • Remote

$16 - $20.50/hr

Full-time

Re-posted 20 days ago

Job description

Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily assisting callers with questions and concerns around local or state emergencies. The start date for this position is pending. To prepare you for this role, CSRs will be provided with paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.

***Must have the ability to pass a federal background check***

Responsibilities:

  • Taking in-bound calls and answering questions with the appropriate pre-scripted responses which must be read verbatim to provide basic, general, and claims-specific information.
  • Performing outbound calls to verify the authenticity of received documents.
  • Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks.
  • Complete basic data entry in computer terminal related to phone inquiries such as clicking buttons to confirm answers.
  • Refer escalated calls as needed to supervisor.

Qualifications:

  • High School Diploma or GED equivalent required.
  • At least six (6) months of customer service required; call center experience preferred.
  • Must be a U.S. citizen and have lived in the United States for 3 out of the past 5 years.
  • Past or present Department of Homeland Security clearance preferred.
  • Must be empathetic in your ability to deal with sensitive topics and information.
  • Ability to speak and read English clearly and professionally. Bilingual would be helpful.
  • Ability to pass a federal background check.

Home Office Requirements:

  • Hardwired internet (ethernet) connection
  • Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net)
  • Private work area and adequate power source

DESCRIPCIÓN DEL PUESTO:
Estamos formando una base de candidatos previamente calificados para apoyar las operaciones de respuesta a desastres de FEMA. Los representantes atenderán llamadas entrantes y documentarán la información de forma precisa y empática.
RESPONSABILIDADES:
- Atender llamadas entrantes de alto volumen
- Comunicarse en inglés y español
- Documentar información de manera precisa
- Cumplir con los procedimientos federales de FEMA
REQUISITOS:
- Fluidez profesional en inglés y español
- Experiencia en servicio al cliente
- Capacidad para aprobar verificación de antecedentes (Public Trust)
- Aceptar tarifas salariales bajo la Ley SCA

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