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Hourly Remote Direct Support Jobs in Massachusetts

Remote Customer Service Specialist

Boston, MA ยท On-site +1

$18.50 - $24.50/hr

Comfortable using CRM or support tools * A positive attitude and genuine desire to help others ... Competitive hourly pay based on experience * Comprehensive benefits including health, dental ...

Accelerate Change Reports to: VP of Development & Executive Operations, Frank Morris Lopez Direct ... This role supports high-level fundraising and external funder communications, provides leadership ...

Remote Payroll Clerk

Boston, MA ยท On-site +1

$1.0K - $1.5K/mo

In this role, you will also be responsible for preparing other reports as directed by the finance ... support to other payroll team members as needed Requirements: - Personal computer with printer ...

New

... fitness directors, and facility managers through the buying process. Your focus will be on ... Collaborate with fulfillment and support teams to ensure a seamless client experience * Meet or ...

... fitness directors, and facility managers through the buying process. Your focus will be on ... Collaborate with fulfillment and support teams to ensure a seamless client experience * Meet or ...

Freelance Digital Designer (Pharmaceutical Advertising) - 100% Remote We're looking for a Freelance Digital Designer to support our fast-paced pharmaceutical advertising agency on a fully remote ...

Showing results 21-40

Hourly Remote Direct Support information

What is the difference between Hourly Remote Direct Support vs Hourly Remote Customer Service Representative?

AspectHourly Remote Direct SupportHourly Remote Customer Service Representative
CredentialsRelevant certifications (e.g., disability support, healthcare)Customer service training, sometimes certifications
Work EnvironmentAssist individuals with disabilities or special needs remotelyHandle customer inquiries, support, and service remotely
Industry UsageHealthcare, social services, educationRetail, telecommunications, tech companies
Search IntentSupport for individuals, specialized assistanceCustomer support, troubleshooting, inquiries

Hourly Remote Direct Support focuses on providing personalized assistance to individuals with specific needs, often requiring specialized credentials. In contrast, Hourly Remote Customer Service Representatives handle general customer inquiries across various industries. Both roles are remote and hourly, but they serve different purposes and audiences.

What are the most commonly searched types of Remote Direct Support jobs in Massachusetts? The most popular types of Remote Direct Support jobs in Massachusetts are:
What cities in Massachusetts are hiring for Hourly Remote Direct Support jobs? Cities in Massachusetts with the most Hourly Remote Direct Support job openings:
Infographic showing various Hourly Remote Direct Support job openings in Massachusetts as of June 2026, with employment types broken down into 65% Full Time, 29% Part Time, and 6% Contract. Highlights an 94% In-person, and 6% Remote job distribution.

Remote Customer Service Specialist

ForgeFit

Boston, MA โ€ข On-site, Remote

$18.50 - $24.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago


Job description

Job Title: Remote Customer Service Specialist
Company: ForgeFit
Location: Remote (U.S. Based)
Employment Type: Full-Time
About ForgeFit
At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.
About the Role
As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.
What You'll Do
  • Respond to customer inquiries via phone, email, and chat with professionalism and care
  • Help customers with orders, shipping questions, product details, and troubleshooting
  • Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams
  • Keep accurate records of customer interactions using CRM
  • Proactively follow up on customer needs and ensure satisfaction
  • Maintain up-to-date knowledge of ForgeFit's product lines and service policies

What We're Looking For
  • 1+ years of experience in a customer service, support, or client-facing role
  • Strong communication and problem-solving skills
  • Ability to stay organized and manage multiple priorities
  • Comfortable using CRM or support tools
  • A positive attitude and genuine desire to help others
  • Interest in fitness or familiarity with gym equipment is a plus

What We Offer
  • Competitive hourly pay based on experience
  • Comprehensive benefits including health, dental, vision, 401k, and paid time off
  • 100% remote work with a collaborative and supportive team
  • Ongoing training and opportunities for career growth
  • The chance to support a brand that makes a real impact in the fitness world

Ready to help gyms get stronger with ForgeFit? Apply now and let's build something powerful together.