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Hourly Remote Call Center Manager Jobs (NOW HIRING)

Call 4 Health

Team Lead Call Center Remote

Team Lead Call Center Remote The Team Lead's primary responsibility is to supervise the day-to-day ... managing each PCRs performance by utilizing call reports at the individual, and team level ...

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How much do hourly remote call center manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for hourly remote call center manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.
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Hourly Remote Call Center Manager jobs near you
Team Lead Call Center Remote

Team Lead Call Center Remote

Call 4 Health

Remote

Other

Posted 7 days ago

Job description

Team Lead Call Center Remote

The Team Lead's primary responsibility is to supervise the day-to-day operations of the division, ensuring employees are on time, performing and meeting daily, weekly and monthly goals. Other responsibilities include employee motivation, coaching and developing employees. The Team Lead ensures that the shift is adequately staffed and that schedules are adhered.

Duties and responsibilities include constant monitoring of team chats and EZ waits, supervising all operators regardless of team designation, ensuring individuals/team meet or exceed performance metrics by communicating performance goals and providing on-going feedback to PCRs regarding performance feedback, monitoring and managing each PCRs performance by utilizing call reports at the individual, and team level, handling escalated calls from irate patients/clients, managing the process to ensure resolution of service issue related to escalate the calls, supporting the Operations Manager and Workforce Manager to ensure staff is properly following their schedules, providing regular performance reports to Operations Manager, conducting annual performance reviews and utilizing rewards and recognition programs to drive appropriate results, adding tickets to the C4H Ticketing System and follow up as needed, being on-call if PCRs, Floor Champs or other Team Leads call out, monitoring and managing Call 4 Health's Key Performance Indicators (KPI), updating Ultipro site with employee tardiness, absences, coaching sessions, timesheets, etc., performing other duties assigned by Management, and other duties assigned dependent on various departments.

Supervisory responsibilities include assisting in selection of employees; and coaching and assessing performance for up to 15 employees.

Education and/or experience required includes AS Degree in Business Administration or equivalent, Call Center Experience, Team Lead or Supervisor Experience.

Tools and equipment used include computer, including word processing, spreadsheet, email and database application software; printer; phone; scanning equipment; copy machine; and fax.

Qualifications include great communication and customer service skills, spelling, typing and sentence structure skills, active listening skills, ability to multi-task and motivate others, great attitude & attendance, team player; receptive to feedback & coaching, accountable & compassionate willingness to teach and be taught.

Physical requirements include sitting for long periods of time, walking, talking; hearing and comprehending. The employee is occasionally required to stand; use hands to operate keyboard, phones, (and other office equipment listed above); stoop, kneel, or crouch.

Work environment includes having professional working relationships with various personalities, flexible, adaptable to constant change, ability to deal with stress. Remote work environment includes maintaining a distraction and noise-free work environment, turning cameras on for all training and meetings, and following the dress code policy.

Skills include management, teaching, mentoring, and coaching, all at expert level. Experience required includes leadership EHR/EMR systems remote call center.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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