Job Duties
Answer high volume of incoming calls within established goals with a positive and confident voice and tone
Support company outreach initiatives (Outbound)
Answer questions about the product details, the company, and issues with account for the customers
Input orders and complete other data entry with accuracy within presented timeframe
Prompt acknowledgement of orders received through email or fax from outside sales reps or retailers within 24 hours of receipt
Understand product lines and be able to answer questions with ease
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Research business partner's order history to answer inquiries
Provide exceptional service and satisfy needs of all OGI and Scojo Outside Sales Reps
Follow up with customer calls where necessary
Participate in trainings and actively maintain and develop product and systems knowledge on an ongoing basis
Assist customers with any technical issues experienced with the Company website and escalate any issues to management appropriately
Support other functions of the business as needed
Ability to quickly assimilate new technical and software skills
Ability to juggle multiple tasks under pressure and prioritize work to meet deadlines
Add, subtract, multiply and divide in all units of measurement, using whole numbers, common fractions and decimals
Use common sense understanding to carry out instructions furnished in written, verbal, or diagram form
Strong interpersonal skills for working in a fast paced, team environment
Meet expected service requirements of any key accounts handled
Adherence to our company's customer service standards, policies and procedures as outlined in the Employee Handbook
Minimum Education Required
High School/GED
Associate degree Preferred
Minimum Experience Required
Minimum of two years multichannel inbound/outbound (phone, email, fax, text) customer service experience
Minimum of two-year experience with computers in an office environment
Manual dexterity, precision skills and good eye-hand coordination to use small hand tools and computer data entry
Excellent fine motor skills and communication skills to interact effectively with OGI team and Outside Sales Representatives
Great organization skills: Capable of handling multiple tasks. Ability to prioritize
Ability to quickly assimilate new technical and software skills
Ability to juggle multiple tasks under pressure
Excellent communication skills, verbal and written
Ability to add, subtract, multiply and divide in all units of measurement, using whole numbers, common fractions and decimals
Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form
Ability to deal with problems involving several concrete variables in standardized situation
Ability to prioritize work and meet deadlines
Proven communication skills to create, maintain and enhance Outside Sales Representative relationships
Strong interpersonal skills for working in a fast paced, team environment
May require overtime to meet OGI needs
Attention to detail with emphasis on accuracy and quality
Positive approach with the warehouse, office staff and Outside Sales Rep
Working conditions: Office and warehouse environment, standing, sitting at a desk for long periods of time, occasionally bending and reaching for product. Must be able to lift up to 20 lbs.
Physical/sensory requirements & environmental settings: Combination of sitting/standing, walking, bending twisting, typing, able to lift 5 to 25 lbs.
Other physical: Ability to differentiate colors and product markings.
Shift
First (Day)
Number of Openings
2
Public Transportation Accessible
Yes
Physical Required
No
Drug Test Required
Yes
Compensation
$19.00 - $19.00 / Hourly
Postal Code
55427
Job Type
Full Time
Place of Work
On-site
Requisition ID
27184
Job Benefits
Medical, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance, PTO, 401K w/ match, Lunch Program, Eyewear Benefits, Paid Holidays, HSA, Employee Assistance Program, Employee Discounts