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Hourly Edd Customer Service Jobs in Rochester, NH

Pearson

Associate, Customer Service

Concord, NH · On-site

$14.50 - $20.25/hr

SUMMARY The Customer Service Representative - Continuing Education is responsible for generating ... The hourly rate for this role is $20.00 - $21.00. This position is not bonus eligible. Information ...

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Hourly Edd Customer Service information

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$26

How much do hourly edd customer service jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for hourly edd customer service in Rochester, NH is $18.40, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.48 per hour, depending on experience, location, and employer.

What is the difference between Hourly Edd Customer Service vs Hourly Edd Claims Processor?

AspectHourly Edd Customer ServiceHourly Edd Claims Processor
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; familiarity with claims processing
Work EnvironmentCall centers, office settingsOffice environment, data entry tasks
Employer & Industry UsageState employment departments, unemployment agenciesInsurance companies, government agencies
Common Search & ComparisonCustomer support roles in unemployment servicesClaims processing roles in unemployment insurance

Hourly Edd Customer Service involves assisting claimants via phone or online, focusing on providing information and resolving issues. In contrast, Hourly Edd Claims Processors handle the review and processing of unemployment claims, ensuring accuracy and compliance. Both roles require strong communication skills but differ in daily tasks and responsibilities.

What are popular job titles related to Hourly Edd Customer Service jobs in Rochester, NH?

For Hourly Edd Customer Service jobs in Rochester, NH, the most frequently searched job titles are:

What job categories do people searching Hourly Edd Customer Service jobs in Rochester, NH look for?

The top searched job categories for Hourly Edd Customer Service jobs in Rochester, NH are:

What cities near Rochester, NH are hiring for Hourly Edd Customer Service jobs?

Cities near Rochester, NH with the most Hourly Edd Customer Service job openings:

Hourly Edd Customer Service jobs near you
Infographic showing various Hourly Edd Customer Service job openings in Rochester, NH as of June 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $38,265 per year, or $18.4 per hour.

Associate, Customer Service

Concord, NH • On-site

Pearson
See more jobs at Pearsonexternal

$14.50 - $20.25/hr

Other

Posted 4 days ago

Job description

SUMMARY

The Customer Service Representative - Continuing Education is responsible for generating approval, denial, and renewal letters for courses and providers, distributing these notices via email. The role also includes handling incoming inquiries from providers, licensees, and clients through calls, chats, and emails. The Customer Service Rep is also responsible for updating contact info and entering and removing course credits when required.

SCOPE AND IMPACT OF JOB

Working closely with insurance clients, providers, and licensees, the Customer Service Representative - Continuing Education responds to inquiries through both verbal and written communication via phone, chat, and email.

SCHEDULE: 09:30 AM - 06:00 PM EST

REQUIRED KNOWLEDGE AND EXPERIENCE

Education and Experience:

  • 5 + years experience with customer service in a business environment

  • Strong working knowledge of Microsoft 365

Skills, Knowledge and Abilities:

  • Strong proficiency in Excel and Word is required

  • Excellent oral and written communication skills

  • Excellent organizational skills, time management and multi-tasking skills

  • Ability to work independently

  • Excellent customer service skills, patience and effective team working skills

  • Ability to interact in a professional manner with various levels of management and with clients

PRIMARY RESPONSIBILITIES

  1. 55% -- generate course, instructor and provider approval and renewal letters. Update contact information

  2. 35% --Answer incoming calls from agents and providers

  3. 10% -- Other duties as assigned

Compensation at Pearson is influenced by factors including skill set, experience, and location.

The hourly rate for this role is $20.00 - $21.00.

This position is not bonus eligible. Information on benefits can be found here.

Applications will be accepted through August 24,2026 This window may be extended depending on business needs.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Customer Success

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 24836

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