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Hotelier Jobs (NOW HIRING)

Cloudbeds

Director of Customer Support

North, SC · On-site

$180K - $190K/yr

Deploy AI-assisted support with strong instincts for where it helps the hotelier and where it gets in the way - accuracy over scale * Translate technical and operational concepts into clear ...

OmniHyper Limited

When you're in the room with a hotelier, you belong there. You also understand that the industry is at an inflection point. Traditional acquisition channels are losing ground. The shift toward direct ...

Marriott International

General Manager

Los Angeles, CA · On-site

$140K - $155K/yr

This hotelier needs to be a self-starter, tech savvy and passionate about leading the hotel team to provide excellent service while being very engaged with a supportive and active ownership group.

Marriott

General Manager

Los Angeles, CA · On-site

This hotelier needs to be a self-starter, tech savvy and passionate about leading the hotel team to provide excellent service while being very engaged with a supportive and active ownership group.

Haiyi Hotels

Front Office Manager

San Francisco, CA · On-site

Haiyi Hotels Management is a new boutique hotelier based in San Francisco. The name "Haiyi" comes from a combination of two Chinese words, HAI meaning "ocean" and YI meaning "leisure," which roughly ...

Haiyi Hotels

Front Office Manager

San Francisco, CA

Haiyi Hotels Management is a new boutique hotelier based in San Francisco. The name "Haiyi" comes from a combination of two Chinese words, HAI meaning "ocean" and YI meaning "leisure," which roughly ...

Gecko Hospitality

Hotel General Manager

Wilmington, OH · On-site

$95K - $120K/yr

Seeking a dynamic hotelier with experience in meetings and banquet operations. The ideal candidate will serve as the property's primary strategic business leader, responsible for all aspects of the ...

Perigon Hospitality

Front Desk Agent

Groveland, CA · On-site

$18 - $19.50/hr

With over 50 years of hotelier experience, the principals of Perigon Hospitality bring a deep-rooted understanding of hospitality, real estate, management and technology to the operations of hotels.

Haiyi Hotels

Valet Attendant - SOMA Hotels

San Francisco, CA · On-site

$16.50 - $21.75/hr

Haiyi Hotels Management is a new boutique hotelier based in San Francisco. The name "Haiyi" comes from a combination of two Chinese words, HAI meaning "ocean" and YI meaning "leisure," which roughly ...

Haiyi Hotels

Valet Attendant - SOMA Hotels

San Francisco, CA

$16.50 - $21.75/hr

Haiyi Hotels Management is a new boutique hotelier based in San Francisco. The name "Haiyi" comes from a combination of two Chinese words, HAI meaning "ocean" and YI meaning "leisure," which roughly ...

Perigon Hospitality

Front Desk Agent

Groveland, CA · On-site

$18 - $19.50/hr

With over 50 years of hotelier experience, the principals of Perigon Hospitality bring a deep-rooted understanding of hospitality, real estate, management and technology to the operations of hotels.

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How much do hotelier jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for hotelier in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What is a hotelier?

A hotelier is a person who owns, manages, or operates a hotel or lodging establishment. Hoteliers are responsible for overseeing the day-to-day operations of the hotel, including guest services, staff management, budgeting, marketing, and ensuring a high standard of hospitality. Their goal is to provide an excellent experience for guests while maintaining profitability and efficiency in the business.

What are the key skills and qualifications needed to thrive as a hotelier, and why are they important?

To thrive as a Hotelier, you need strong business acumen, hospitality management expertise, and typically a degree in hotel or hospitality management. Familiarity with property management systems (PMS), reservation software, and knowledge of industry standards such as AAA or Forbes ratings are important. Exceptional interpersonal skills, leadership, and problem-solving abilities help hoteliers deliver outstanding guest experiences and manage diverse teams. These skills ensure smooth operations, high guest satisfaction, and profitability in a highly competitive industry.

What are the typical career advancement opportunities for hoteliers within the hospitality industry?

Hoteliers often start in operational or managerial roles within a single property and can advance to positions such as general manager, regional manager, or even corporate executive roles overseeing multiple properties. Career growth is typically supported by a combination of hands-on experience, strong leadership skills, and continued professional development. Many hotel groups encourage internal promotions and offer training programs to help employees move up the ladder. Networking, adaptability, and a proven track record in guest satisfaction are also key factors in advancing your career as a hotelier.
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What states have the most Hotelier jobs?

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Hotelier jobs near you
Infographic showing various Hotelier job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Temporary. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.

Director of Customer Support

North, SC • On-site

Cloudbeds
Traveler Accommodation • 51 - 200 employees
Learn more about Cloudbedsexternal

$180K - $190K/yr

Full-time

Re-posted 16 days ago

Key responsibilities

  • Lead a global customer support organization, ensuring high first contact resolution, response times, and customer satisfaction.

  • Manage the health of support queues, quality of responses, and the wellbeing of support team members.

  • Apply hospitality and technology knowledge to handle escalations, improve processes, and translate technical concepts for non-technical customers.

Job description

How You'll Make an Impact:

As Director of Customer Support, you will lead our global support organization and own the experience hoteliers have when they need us most. This is a builder's role at a pivotal moment. We are transforming reactive support into proactive partnership, combining AI at scale with the empathy of true hospitality. You will be accountable for the health of the queue, the quality of every answer, and the wellbeing of the people who deliver it - raising first contact resolution and driving down resolution times while keeping the customer experience human.

Our Customer Support Team:

Forget the stuffy corporate office. We are a completely remote global team of innovators and hospitality experts. The support organization spans roughly 66 coaches and advanced support specialists across LATAM, EMEA, and APAC, organized into teams led by experienced leads and senior leads. We are our clients' secret weapon and trusted advisor, and we are rebuilding how support works from the ground up.

What You Bring to the Team:

  • Lead a global, multi-time-zone customer support organization with full accountability for first contact resolution, response and resolution times, CSAT, and retention
  • Bring a track record of moving the metrics that matter and rebuilding team health and morale after periods of high pressure
  • Apply deep hospitality or hospitality-technology experience to every escalation and process decision - you understand property operations, distribution, and what downtime costs a hotelier in real time
  • Deploy AI-assisted support with strong instincts for where it helps the hotelier and where it gets in the way - accuracy over scale
  • Translate technical and operational concepts into clear, practical guidance for non-technical customers and internal teams
  • Lead other leaders with empathy and accountability across multiple regions, languages, and cultures

What Sets You Up for Success:

  • 8+ years in customer support or service, including at least 4 years leading teams with experience leading other leaders
  • Direct experience leading customer support for a SaaS or software product - not solely hotel, resort, or travel/reservations operations - you know what it means to own a queue, a ticket, and a CSAT score in a software environment
  • Direct, hands-on hotel or resort operations experience in a guest-facing role (front desk, guest services, GM, or similar) - you understand property operations and distribution, and what downtime costs a hotelier because you've lived it on the floor, not just adjacent to it
  • Bachelor's degree or equivalent experience in hospitality, business, or technology
  • Experience scaling a high-volume support function through significant change or transformation
  • Excellent crisis management and escalation handling with confident cross-functional alignment across Product, Onboarding, and Account Management
  • A bias toward fixing root causes - you challenge process that creates unnecessary work and prove a fix by hand before automating it
  • Experience leading distributed teams across multiple regions, languages, and cultures

Bonus Skills to Stand Out :

  • Senior leadership experience managing managers across multiple regions
  • Advanced degree in Hospitality or Business
  • Experience standing up a customer recovery or save motion for at-risk accounts

Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $180,000 - $190,000 USD (The salary is only for US-based candidates). Please note that we maintain high flexibility, and packages above this range will be considered.

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