Hotel In Usa Jobs in Worcester, MA (NOW HIRING)

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Conde Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

At the Embassy Suites by Hilton Boston Marlborough we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at Embassy Suites by Hilton Boston Marlboroughcan mean for you! Embassy Suites by Hilton Boston Marlborough boasts 230 rooms, 3,500 sq ft of event space, restaurant, and bar.

What you will have an opportunity to do:

Night Auditor - Full-Time

We are looking for a highly motivated individual to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in and registering guests, the Front Desk Agent is a source of knowledge about the hotel, its amenities, and the local area.

This role serves the key overnight hours where exceptional service and attention to detail are of the utmost importance, typically from 11:00 PM to 7:00 AM.

Typical Working Days: Sunday, Monday, Thursday, Friday & Saturday
Typical Days Off: Tuesday & Wednesday

If you are a detail-oriented person who enjoys engaging with people from all over the world, making meaningful connections, and taking steps to "WOW" our guests, we want you! This is a tremendous opportunity for a driven individual to grow a career in hospitality with a world-class hotel brand.

Your Role

• Provide exceptional customer service by being engaging and taking a sincere interest in our guests.
• Check guests in and out, ensuring proper credit is received, special requests are noted and fulfilled, and accurate guest information is established.
• Help resolve problems and "WOW" guests through service recovery when things aren't quite right.
• Promote and sell special hotel programs and services.
• Interact with hotel staff in a professional manner and assist other departments with necessary information.
• Be knowledgeable of all emergency procedures and hotel policies.
• Maintain the house bank and follow cash-handling procedures.
• Generate, print, and distribute daily and weekly reports.
• Ensure all Night Audit procedures are followed with great attention to detail.
• Communicate all pertinent information to the Manager on Duty.
• Follow established procedures for posting charges, cashing checks, safe deposits, and processing refunds.
• Assist other departments as needed.

Hilton Team Member Travel Benefits

One of the great perks of being part of our Hilton team is the opportunity to enjoy Hilton Team Member Travel Benefits!

Eligible team members can take advantage of special discounted rates at Hilton hotels around the world, making it easier and more affordable to travel for vacations, getaways, and personal trips.

Hilton team members may receive access to Team Member and Friends & Family travel rates, subject to Hilton program guidelines, availability, and applicable restrictions. Rates vary by hotel, brand, and availability, with some Team Member rates available at exceptionally low prices.

Travel the world, stay at Hilton hotels, and enjoy one of the hospitality industry's most exciting employee benefits!

What are we looking for?

• Must have the ability to work the overnight hours
• A high attention to detail
• High school diploma or equivalent.
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Compensation:

$20

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$21

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.