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Hotel Guest Service Representative Jobs (NOW HIRING)

Hotel Sylvia

Hotel Guest Service

Newport, OR · On-site

$17 - $19/hr

We seek a friendly and customer service-oriented individual to join our Hotel Guest Service representative team. In this role, you will provide exceptional service to our guests throughout their stay.

Schulte

Hotel Guest Service Representative

Waco, TX · On-site

$12 - $14.75/hr

Guest Service Representative Collegiate Hotel Group, is seeking a Guest Service Representative to join Hotel 1928 and its brilliant team of hospitality enthusiasts. Job Duties and Responsibilities

Hampton Inn

Hotel Guest Service Rep

Freeport, IL · On-site

$12.75 - $15.50/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides customer service ... Ensures guest safety by following established security procedures including fire/tornado procedures ...

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How much do hotel guest service representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for hotel guest service representative in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

What is a hotel guest service representative?

Hotel Guest Service Representatives are frontline employees responsible for assisting guests throughout their stay at a hotel. Their duties typically include checking guests in and out, answering inquiries, handling reservations, resolving complaints, and providing information about the hotel and local area. They play a key role in ensuring guests have a positive experience by delivering excellent customer service and addressing any issues promptly. These representatives often work at the front desk and act as a liaison between guests and other hotel departments.

What are the key skills and qualifications needed to thrive as a hotel guest service representative?

To thrive as a Hotel Guest Service Representative, you need excellent customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hotel property management systems (PMS), reservation software, and point-of-sale (POS) systems is often required. Strong interpersonal skills, patience, and problem-solving abilities help you effectively address guest concerns and create a welcoming environment. These skills are crucial for ensuring guest satisfaction, smooth front desk operations, and positive hotel reputation.

What are some common challenges hotel guest service representatives face and how can they be managed?

Hotel Guest Service Representatives often encounter challenges such as handling guest complaints, managing high volumes of check-ins and check-outs during peak periods, and addressing last-minute booking changes. These challenges can be managed by developing strong communication and problem-solving skills, staying organized, and working collaboratively with housekeeping and management teams. Continuous training and support from supervisors also play a crucial role in ensuring representatives feel confident and prepared to resolve issues efficiently.

What is the difference between Hotel Guest Service Representative vs Front Desk Agent?

AspectHotel Guest Service RepresentativeFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotel lobby, customer interaction, guest assistanceHotel front desk, guest check-in/out, reservations
Employer & Industry UsageHotels, resorts, hospitality industryHotels, motels, hospitality industry
Common Search & ComparisonCustomer service, guest relations, hospitalityReception, reservations, front desk duties

Both roles involve guest interaction and customer service in a hotel setting. The Hotel Guest Service Representative often focuses on guest relations and resolving issues, while the Front Desk Agent primarily handles check-ins, check-outs, and reservations. Both positions require similar credentials and are used interchangeably in many hotels, but their specific duties may vary slightly depending on the establishment.

Is guest relations a stressful job?

Hotel Guest Service Representatives often handle diverse guest needs and resolve issues, which can be stressful during busy periods or when dealing with difficult guests. Strong communication skills and the ability to remain calm under pressure help manage stress in this role.

What are the duties of a hotel guest service representative?

A hotel guest service representative is responsible for assisting guests with check-in and check-out, answering questions, handling reservations, and addressing guest concerns to ensure a positive stay. They often use hotel management software and require good communication and customer service skills. The role may involve working flexible hours, including evenings and weekends.

What are popular job titles related to Hotel Guest Service Representative jobs?

For Hotel Guest Service Representative jobs, the most frequently searched job titles are:

Hotel Guest Service Representative jobs near you
Infographic showing various Hotel Guest Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $30,106 per year, or $14.5 per hour.

Evening Hotel Guest Service Representative Full Time

Madison, WI • On-site

Moxy Hotel
See more jobs at Moxy Hotelexternal

$16/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Evening Hotel Guest Service Representative Full Time, Moxy Madison Downtown

Join a 2025 USA Today Top Workplace Winner! Starting at $16.00/hour, experienced candidates may qualify for a higher wage Flexible availability required Monday to Friday; weekends and Holidays

Open to Evening shifts from 3 pm to 11 pm

Why You’ll Love Working Here

The Evening Hotel Guest Service Representative Full Time position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Moxy Madison Downtown.

How You’ll Make An Impact The Evening Hotel Guest Service Representative Full Time provides courteous, prompt service to our guests by answering the property’s phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience.

Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment

Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations

Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box"

Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue

What Success Looks Likes

Customer service experience

Accurate cash handling experience

Strong oral and written communication and interpersonal skills

Strong attention to detail, organization, and follow-up abilities

Positive attitude, outgoing, friendly

Ability to work effectively and efficiently in a fast-paced setting

What Will You Get At NCG Hospitality? The Moxy Madison Downtown is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.

Career Development

Personalized career pathing and skill development

Leadership and mentorship programs

Educational and certification reimbursement

Team Member Perks

Worldwide hotel discounts and free stays at NCG Hospitality managed hotels

Catch of the Day – earn bonuses for going above and beyond to support team and guests

Everyone Sells – earn cash for bringing in business to our properties

Paid Volunteer hours – Earn money for community service

Health & Wellness Benefits

Medical, dental, and vision plans

Paid sick time and Paid Time Off

Virtual telehealth access and employee assistance resources

Monthly health and fitness reimbursement programs

Financial Support

Same-day pay options

Referral bonus – earn cash for bringing great team members

401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

Ready To Grow With Us?

Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.

NCG Hospitality is proud to be an Equal Opportunity Employer.

Apply