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Hotel Fraud Jobs (NOW HIRING)

Hard Rock Hotel & Casino

Hotel Lead

Sioux City, IA · On-site

Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot ... Takes the appropriate steps to investigate exceptions, fraud, and potential violations and report ...

KWB, LLC (Hotel Partners)

Hotel Night Audit

Gilbert, AZ

$15 - $16/hr

Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the brand and asset against liability and fraud. * Audit, balance ...

Churchill Downs Incorporated

Hotel Lead

Sioux City, IA · On-site

Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot ... Takes the appropriate steps to investigate exceptions, fraud, and potential violations and report ...

Churchill Downs Incorporated

Hotel Lead

Sioux City, IA · On-site

Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot ... Takes the appropriate steps to investigate exceptions, fraud, and potential violations and report ...

Churchill Downs Incorporated

Hotel Lead

Sioux City, IA · On-site

Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot ... Takes the appropriate steps to investigate exceptions, fraud, and potential violations and report ...

Bridge Point

Hotel Maintenance Engineer

Destin, FL · On-site +1

$15 - $19/hr

We collaborate with hotels, resorts, and other businesses nationwide to deliver expert-level ... fraud * Utilize audit tools and software to document findings and maintain accurate records

Sage Hospitality

Night Auditor | The Rally Hotel

Denver, CO · On-site

$15.50 - $20.50/hr

Join Our Team At The Rally Hotel The Rally Hotel is an independent, lifestyle hotel located in ... fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests ...

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Hotel Fraud information

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$23K

$49.2K

$70K

How much do hotel fraud jobs pay per year?

As of Jun 25, 2026, the average yearly pay for hotel fraud in the United States is $49,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $64,000.00 per year, depending on experience, location, and employer.

What is hotel fraud?

Hotel fraud refers to various deceptive practices or scams that target hotels, their guests, or their business operations. These can include credit card fraud, fake booking scams, identity theft, and internal theft by employees. Fraudsters may use stolen credit cards to book rooms, create fake websites to trick guests, or manipulate reservations for personal gain. Hotels employ various security measures, such as verifying guest identities and monitoring transactions, to prevent these types of crimes. Recognizing and preventing hotel fraud is essential for protecting both guests and hotel businesses.

What are the typical challenges faced by professionals in hotel fraud prevention roles?

Professionals working in hotel fraud prevention often face challenges such as rapidly evolving tactics used by fraudsters, balancing guest privacy with necessary security protocols, and ensuring staff across departments are trained to recognize suspicious activities. They must stay up-to-date with the latest technology and regulatory requirements, and collaborate closely with front desk, IT, and management teams to implement effective prevention measures. The role can be fast-paced, requiring strong analytical skills and adaptability to respond to incidents as they arise.

What are the key skills and qualifications needed to thrive as a Hotel Fraud Investigator, and why are they important?

To thrive as a Hotel Fraud Investigator, you need a strong background in fraud detection, loss prevention, and data analysis, often supported by experience in hospitality security or a relevant degree. Familiarity with surveillance systems, fraud management software, and financial auditing tools is essential. Attention to detail, ethical judgment, and strong communication skills help you identify suspicious activity and work effectively with hotel staff. These skills and qualities are crucial for protecting a hotel’s assets, reputation, and guest trust.
Hotel Lead

Hotel Lead

Hard Rock Hotel & Casino

Sioux City, IA • On-site

Full-time

Posted 19 days ago

Job description

Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot machines, live table game action, first-class amenities, and heart-pounding entertainment. The property’s Hard Rock Hotel is a AAA Four Diamond rated hotel; a distinction which only five percent of the more than 28,000 properties approved by AAA achieve. Complementing the hotel and casino are three bars and two restaurants including Fuel American Grill and Main + Abbey, a AAA Three Diamond rated restaurant. Putting the ‘Rock’ in ‘Hard Rock’, guests are invited to experience the legends of music by exploring Hard Rock’s expansive memorabilia collection with iconic pieces from SLASH to Johnny Cash!

JOB SUMMARY

The Hotel Lead is responsible for managing, coordinating, and directing the activities of Hotel and Retail areas in the absence of the Assistant Manager of Hotel Operations in a manner which will maximize guest service and staff productivity, while minimizing costs; assists the Assistant Manager of Hotel Operations and the Manager of Hotel Operations in the administration of the department

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Assists or in the absence of the Assistant Manager of Hotel Operations with training, motivating, evaluating, and managing staff and provide guidance.
  • Responsible for personnel and customer issues for the Hotel & Retail areas.
  • Motivates Team Members.
  • Establishes and maintains effective controls to ensure adherence to department procedures; recommends changes in procedures, equipment, and physical layout to ensure maximum service, efficiency, and security of company funds.
  • Works with the Assistant Manager of Hotel Operations in planning for hotel promotions and special events reservations to ensure most strategic room blocks and facilitation of room service to guests.
  • Investigates and resolves customer complaints and comments; follows up with involved departments to resolve the matter to the customer's satisfaction.
  • Maintains established credit policies; takes appropriate action in obtaining payments when guest ledger accounts exceed normal limits and assists in any collection problems on overdue accounts.
  • Perform other related duties as may be assigned.
REQUIRED SKILLS AND ABILITIES

Demonstrated knowledge of and experience in overall hotel operations. Knowledge of hotel front desk operations. Knowledge of Micros Opera hotel computer systems, telephone systems, and effective communications techniques. Knowledge of statistics. These skills and abilities are typically acquired through a minimum of 2 years successful experience in hotel or retail operations.   A bachelor's degree in Hospitality, Business, or Institutional Management or related area is preferred.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, every team member has the following responsibilities related to compliance with laws and regulations:

  • Attend required training sessions offered by the Hard Rock Hotel & Casino Sioux City.
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member’s department.
  • Have knowledge of the Property’s programs to address problem gambling.
  • Consults with the appropriate individuals and maintains and effective system of written policies, procedures, and internal controls to ensure compliance with Iowa Gaming Regulations and Internal Controls.
  • Takes the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.
  • Reports any acts of wrongdoing on behalf of any staff member that they have knowledge of.
EDUCATION AND EXPERIENCE
PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Must have ability to:

  • Communicate effective with customers as well as all levels of team members.
  • Use 10-key, computer, basic computer programs. (Microsoft Word, Excel)
  • Review reports and observe and direct activities of subordinates.
  • Be subject varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.
  • Move effectively and efficiently around the hotel.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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