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Hotel Assistant Jobs in Utah (NOW HIRING)

Remington Hotels

Front Desk - Springhill

Logan, UT · On-site

$12.25 - $15.50/hr

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. * Promptly ...

American Cruise Lines

Hotel General Manager

Sandy, UT · On-site

Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef & Guest Service Coordinator. * Hold officers and crew accountable ...

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Hotel Assistant information

What is a hotel assistant?

Hotel Assistants are staff members who support the daily operations of a hotel by performing a range of tasks. Their responsibilities typically include assisting guests with check-in and check-out, handling luggage, providing information about hotel amenities, and responding to guest requests. They may also coordinate with housekeeping, maintenance, and other departments to ensure a smooth and pleasant experience for guests. Hotel Assistants play a key role in maintaining hospitality standards and ensuring guest satisfaction.

What are the key skills and qualifications needed to thrive as a hotel assistant, and why are they important?

To thrive as a Hotel Assistant, you need strong organizational abilities, attention to detail, and basic hospitality knowledge, often supported by a high school diploma or relevant experience. Familiarity with property management systems (PMS), booking software, and point-of-sale systems is commonly required. Excellent communication, problem-solving, and a friendly demeanor are crucial soft skills for delivering outstanding guest service. These skills and qualities ensure smooth operations, high guest satisfaction, and the efficient handling of daily hotel tasks.

What are some common challenges faced by hotel assistants, and how can they be managed effectively?

Hotel Assistants often encounter challenges such as handling multiple guest requests simultaneously, adapting to last-minute changes in bookings, and maintaining excellent customer service during busy periods. Effective time management, strong communication skills, and the ability to stay calm under pressure are key to overcoming these challenges. Many hotels provide training and support from experienced team members to help new Hotel Assistants develop these skills and succeed in their roles.

What is the difference between Hotel Assistant vs Front Desk Agent?

AspectHotel AssistantFront Desk Agent
CredentialsHigh school diploma or equivalent; hospitality certificationsHigh school diploma; customer service training
Work EnvironmentHotels, resorts, hospitality settingsHotels, motels, inns
Job ResponsibilitiesSupporting hotel operations, assisting guests, administrative tasksChecking in/out guests, handling reservations, customer service
Common UsageAssisting in various hotel departmentsFrontline guest interactions

While both roles work in hotel environments and require customer service skills, a Hotel Assistant typically supports multiple departments and handles administrative tasks, whereas a Front Desk Agent primarily manages guest check-ins, check-outs, and reservations. The Hotel Assistant has a broader scope, often assisting with operational support, while the Front Desk Agent focuses on guest-facing duties.

What are the most commonly searched types of Hotel jobs in Utah?

The most popular types of Hotel jobs in Utah are:

What cities in Utah are hiring for Hotel Assistant jobs?

Cities in Utah with the most Hotel Assistant job openings:

Hotel Assistant jobs near you
Infographic showing various Hotel Assistant job openings in Utah as of August 2026, with employment types broken down into 2% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Assistant Hotel Manager

Springdale, UT

American Cruise Lines
Travel Arrangement Services • 201 - 500 employees
Learn more about American Cruise Linesexternal

Full-time

Medical, Dental, Vision, Retirement

Re-posted 23 days ago

Job description

Assistant Hotel Manager
American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Assistant Hotel Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.
The Assistant Hotel Manager (AHM) is responsible for assisting the Hotel Manager to manage the Hotel Department to ensure the quality of service, consistency of standards, and guests’ expectations are met. The Assistant Hotel Manager provides support to the Hotel Manager by supervising the shipboard hotel management team and ensuring that all employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, customer service, customer interaction, crew morale, and training. The Assistant Hotel Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Assistant Hotel Manager is accountable for the performance of all Hotel Department crew members, particularly the hotel officers and executive chef. The Assistant Hotel Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient. The Assistant Hotel Manager reports to the Hotel Manager.
At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.
Responsibilities:
  • Supervise the Housekeeping Manager and Guest Service Coordinator, at the direction of the Hotel Manager.
  • Assists Hotel Manager as directed.
  • Assists Dining Room Manager during all meal services.
  • Performs duties of Hotel General Manager when Hotel General Manager is off ship 1-2 times per week.
  • Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off from ship.
  • Present and available during all meal services, either front or back of house including secondary dining outlet.
  • Ensures Housekeeping Manager is keeping all staterooms and public spaces clean.
  • Assists with stateroom inspections.
  • Prepares for turnaround day process.
  • Oversees bar operations and manages wine/liquor inventory.
  • Displays leadership and maintains professional presence.
  • Visible and available to all guests and crew.
  • Holds officers and crew accountable to American Cruise Lines’ standards.
  • Complies with American Cruise Lines’ Operations Manual, service standards, and procedures.
  • Assesses the performance of the management team and provides immediate corrective feedback.
  • Anticipates the needs of guests and crew.
  • Responds quickly to guest requests and ensures follow through of service delivery.
  • Identifies problems, resolves immediately, and requests home office support as needed.
  • Assists with breakfast, lunch, and dinner services, cocktail hour, and onboard events.
  • Oversees crew orientation, training, scheduling, crew appearance uniform standards, and discipline.
  • Assists ship officers in achieving weekly sales goals.
  • Maintains impeccable cleanliness in passenger areas and ensures all housekeeping standards are followed.
  • Maintains sanitation and cleanliness standards of crew rooms.
  • Monitors shipboard business transactions, accounting, timecards, and home office reporting.
  • Completes daily ship inspection/walk through with Mate to generate daily work list and follows up to ensure tasks are completed.
  • Tracks all hotel maintenance items and ensures completion.
  • Creates consistent and positive crew experiences to improve employee retention.
  • Perform bartending duties as needed with other management personnel
Qualifications:
  • Bachelor’s degree in hospitality management or Hotel amp; Restaurant Management is preferred.
  • Proficiency in Microsoft Office Suite applications.
  • Business degree may be considered with management and hospitality experience.
  • Military experience may be considered with management and hospitality experience.
  • Minimum 3 years management experience at a full-service hotel, resort, or cruise ship.
  • Strong organizational skills and excellent verbal and written communication skills (English).
  • Available to travel and work a flexible schedule including long days for extended periods of time.
  • Proficiency in Microsoft Office.
  • US Coast Guard regulated pre-employment drug test.
  • Transportation Worker Identification Credential (TWIC).
  • Ability to perform the essential functions of the job with or without accommodation.
Attributes for Success:
  • Ability to motivate, train, and assess individual and team performance.
  • Superior time management.
  • Ability to manage and solve problems.
  • Sense of urgency in all passenger, crew, and home office requests.
  • Positive attitude and receptive to continuous performance feedback.
  • Consistent, accountable, confident, assertive, and committed.
Work Schedule:
  • 7 Days per week while onboard the ship.
  • 6 to 8 weeks working and living onboard the ship / 1 to 2 weeks off
  • This is a full-time, exempt position.
Essential Functions:
  • Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.
  • Ability to work around 12 hours per day.
  • Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20” diameter hatch.
  • Ability to stand for your entire shift.
  • Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.
  • Ability to frequently bend, squat and reach.
  • Ability to live and work on board a vessel for extended periods of time.
  • Ability to use stairs frequently.
Compensation and Benefits:
  • Competitive daily rate.
  • Health, dental, vision, and 401(k) with match.
  • Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and training.
Applicant Acknowledgment
By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.

Equal Opportunity Employer
American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. ‎American Cruise Lines bases all employment decisions on business needs, job requirements, and individual ‎qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. ‎This policy applies to all aspects of employment and employment decisions, including, but not limited to, ‎hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access ‎to benefits.‎
*Job sites across the nation.
**This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.

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