Hospitality Saas Software Jobs (NOW HIRING)

Job Description:
Manager, Partner Success & Strategy
Location: Remote: Philadelphia, USA | Department: Maintenance and Sales & Marketing | Reports to: Director of Sales
About Us
We're looking for a strategic, relationship-driven leader to manage our growing team of Partner Account Managers and serve as the day-to-day representative for a portfolio of high-impact, VIP partners. This individual will play a critical role in driving revenue growth, maximizing partner satisfaction, and strengthening long-term engagement across our existing ISV portfolio.
This role requires someone who can balance strategic thinking with operational execution - someone who can roll up their sleeves and lead by example while maintaining strong cross-functional alignment internally and externally.
What You'll Do
• Team Leadership: Manage, mentor, and develop a team of Partner Account Managers to ensure they are meeting performance goals, driving partner engagement, and delivering exception service.
• VIP Account Ownership: Act as the primary point of contact for our top-tier partners, owning the day-to-day relationship, strategy, and success metrics.
• Revenue Forecasting & Management: Own the revenue forecast and health of the back to base book (existing partners/ISVs), tracking performance and uncovering revenue trends and risks.
• Growth & Expansion: Identify and execute growth opportunities within existing accounts - including upsell/cross-sell, volume expansion, and new use cases that deliver mutual value.
• Contract Re-negotiation: Lead renewal and re-negotiation efforts with partners, ensuring terms align with current and future business needs.
• CRM & Portfolio Management: Maintain a clean, accurate CRM to track partner activity, engagement, and health. Ensure all Partner Account Managers follow consistent workflows for logging insights, pipeline updates, and account planning.
• Product Feedback & Scoping: Collaborate with partners to surface product gaps and opportunities; translate insights into scoped requirements and work cross-functionally with Product, R&D, and Operations teams to influence the roadmap.
• Cross-Functional Collaboration: Partner closely with sales, Marketing, Product and Operations to ensure alignment and consistency in execution.
What You Bring
• 7+ years of experience in business development, partnerships, or SaaS sales (preferably to ISVs, fintechs, or vertical SaaS)
• Experience leading a team and managing strategic partner relationships.
• Proven track record of expanding relationships and driving growth within an existing customer or partner base.
• Excellent interpersonal, communication, and problem-solving skills
• Comfortable navigating ambiguity and influencing across departments.
• Familiarity with ISV and channel-driven business models is a plus.
What Success Looks Like
• Ensuring partners adhere to the terms of their agreements.
• Driving a minimum organic growth rate of 30% across the combined manage partner portfolio.
• Integrate at least 7 new partners per year into the account management ecosystem.
• Deepening trust and collaboration with each partner - evidenced by increased engagement, reduced attrition, and stronger alignment across strategic goals.
Why Join Us
• Work with a product that sits at the center of commerce for vertical SaaS.
• Competitive base salary + variable comp tied to partner growth.
• Direct access to executive leadership and input into GTM strategy.
• Make an outsized impact in a high-growth, entrepreneurial environment.
#LI-PP1
Business Unit:
Constellation Payment Processing
Scheduled Weekly Hours:
40
Number of Openings Available:
1
Worker Type:
Regular
More About Jonas Software:
Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.
Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.
Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.
Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.