Hospitality Live In Jobs in Kansas (NOW HIRING)

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

This role pays an annual salary of $85,000-$100,000 and is bonus eligible.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until October 30, 2026.

Club Operations:

• Oversee daily operations of the University of Kansas Social Club, ensuring a seamless and elevated member and guest experience.
• Partner with culinary, service, and events teams to execute Club dining, events, and game day operations at a high standard.
• Maintain a strong presence during peak periods, events, and key member touchpoints.
• Ensure adherence to all Club policies, standards, and brand expectations.
• Serve as a key liaison between the Membership, Operations, Culinary, and Private Events teams.
• Support training and development of club staff to ensure alignment with service standards and member expectations.
• Assist the general manager of hospitality with broader OVG Hospitality operations as needed, including events and venue-wide initiatives.

Membership Growth & Engagement:

• Partner with membership sales and marketing teams to support membership acquisition strategies and initiatives.
• Act as a visible, relationship-driven leader within the club, building strong connections with members and key stakeholders.
• Support retention strategies by monitoring usage trends, engaging at-risk members, and ensuring a consistently high-quality experience.
• Collaborate with member experience teams to execute programming that drives engagement and Club utilization.
• Build and maintain strong relationships with University of Kansas stakeholders, clients, and key partners, ensuring alignment with KU Athletics, campus leadership, and external entities. partners to support the Club’s long-term success and community integration.

Sales & Revenue Mindset:

• Support a sales-driven culture within the club, working closely with membership sales and private events teams.
• Identify opportunities to convert guests, event clients, and community members into prospective members.
• Assist in hosting prospective member tours and curated club experiences.
• Support initiatives that drive incremental revenue, including upgrades, add-ons, and event participation.
• Directly oversee and develop a cross-functional leadership team, including the Membership Sales Manager, Membership Experience Manager, and Private Events Manager.
• Provide leadership and direction to all club staff, including the restaurant managers, front-of-house hourly team members, concierge team, and back-of-house hourly staff.
• Foster a collaborative, service-driven culture across all departments.
• Support hiring, training, coaching, and performance management to ensure alignment with Club standards.

Financial Performance & Accountability:

• Own and manage Club-level financial performance, including revenue, expenses, and profitability.
• Analyze key performance indicators including membership growth, retention, F&B revenue, and average member spend.
• Identify opportunities to increase revenue through membership growth, programming, pricing strategy, and operational efficiencies.
• Partner with the GM to support budgeting, forecasting, and financial reporting.

• 3-5 years of leadership experience in hospitality, private clubs, restaurants, or premium venues.
• Bachelor's degree in hospitality, business, finance, or a related field preferred.
• Strong financial acumen with experience managing budgets, forecasting, and driving profitability.
• Experience in membership-based or relationship-driven environments preferred.
• Sales mindset with the ability to support revenue growth and member acquisition.
• Exceptional interpersonal and communication skills with a polished, professional presence.
• Highly organized with the ability to manage multiple priorities in a dynamic environment.
• Experience in collegiate or sports/entertainment venues is a plus.
• Relationship-driven leader who thrives in a member-facing environment.
• Business-minded operator who understands both hospitality and revenue performance.
• Able to take ownership of the club as their own and is passionate about building a best-in-class membership experience.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.