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Hospitality Associate, Mississauga

Job Title: Hospitality Associate

Department: Hospitality

Position Details: Permanent, Full-Time, On-Site

Position Location: Square One Shopping Centre, Mississauga, Ontario

Raffi Jewellers is seeking to expand our team in an exciting new opportunity! As we open doors to a new chapter, we are seeking exceptional individuals like you to join us in bringing the future of our business to life.

Position Overview:

Do you love creating meaningful first impressions and welcoming clients into an exceptional journey? TheHospitality Associate will be one of the first points of contact for our clients and will play an important role in creating a welcoming, relaxed and memorable environment.

This is not a traditional reception role. We are looking for someone who understands the art of refined hospitality and takes pride in anticipating the needs of our clients.

As a Hospitality Associate at Raffi Jewellers, you will:

Client Welcome & Hospitality

• Warmly welcome and acknowledge every client entering the boutique.
• Create a welcoming, refined and comfortable atmosphere.
• Offer and prepare refreshments, including coffee, tea, water and other beverages as appropriate for the boutique.
• Provide attentive yet discreet hospitality throughout the client's visit.
• Assist with seating and appointments and coordinate with the appropriate Hospitality team member or Sales Associate.
• Recognize and respond appropriately to VIP clients and special guests.

Client Experience

• Work closely with Hospitality and Sales teams to create a seamless client journey.
• Assist with private appointments, special visits and client events.
• Anticipate client needs and proactively provide assistance.
• Ensure clients are comfortable while waiting for appointments or services.
• Support a consistent and elevated experience across sales, hospitality and after-sales interactions.

Service Workshop & After-Sales

• Welcome clients visiting the service workshop.
• Assist with the hospitality component of service and after-sales visits.
• Coordinate with the appropriate team member when a client arrives for a service appointment.
• Help ensure the client receives the same level of care and attention throughout the service experience.

Boutique Presentation

• Maintain impeccable presentation of the hospitality, bar and client areas.
• Ensure hospitality areas are clean, organized and appropriately stocked.
• Monitor hospitality supplies and communicate replenishment requirements.
• Maintain the overall atmosphere and presentation of the boutique throughout the day.
• Follow all applicable health, safety and operational standards.

Please note that this is not an exhaustive list of tasks but reflects the core responsibilities of the role. Additional duties and responsibilities may be assigned based on the needs of the boutique and the business.

You will thrive in this role if:

• You believe that hospitality is an essential part of an elevated client experience.
• You notice the small details, anticipate what a client may need and take genuine pride in making people feel welcome and valued.
• You are confident without being overbearing, attentive without being intrusive and understand the importance of discretion.
• You will help create the atmosphere that makes the boutique not simply like a place to shop, but a place where clients feel welcome and enjoy spending time.

Qualifications:

• Previous experience in hospitality, beverage service, or a high-end client-facing environment is an asset.
• Professional and polished presentation, with exceptional customer service and interpersonal skills.
• Warm, personable and naturally attentive personality.
• Strong attention to detail and comfortable interacting with discerning clientele.
• Strong teamwork and communication skills.
• Ability to remain calm and composed in a busy environment.
• Flexible availability, including weekends and special events as required.
• Proficiency in English is required.

• Qualified candidates must be legally entitled to work in Canada.

About Raffi Jewellers:

At Raffi Jewellers, we are proud to be a trusted name in Ontario, serving Mississauga, the GTA, and surrounding areas as an Authorized Retailer of Rolex, Tudor, Diamond Jewellery, and Accessories. Our reputation is built on expertise, personalized service, and long-standing client relationships, and we are honoured to continue exceeding expectations for generations to come.

We aren't just committed to creating exceptional client experiences; we also build a culture of collaboration and innovation within our team. Our team embodies our core values of professionalism, creating deeper connections, and a relentless commitment to excellence.

• Exceptional Team Environment: Join a collaborative and high-performing team committed to professional growth, service excellence, and an elevated client experience. and supportive team dedicated to fostering a supportive learning environment delivering excellence and client satisfaction.

• Career Development: Access specialized training and development opportunities to advance your skills across different facets of the luxury retail industry.
• Exclusive Experiences: Be part of exciting client events, training seminars and specialized experiences.
• Competitive Compensation: Enjoy industry-leading pay and a comprehensive benefits package with opportunities to earn based on individual and team performance. ?
• Work-Life Balance: Experience a workplace that supports your well-being and fosters inclusivity.

Expected Base Salary Range:
$50,000 - $60,000 annually

Ready to join us? Please apply directly through our website careers page. We look forward to hearing from you!

This job posting is for an existing job vacancy at the Square One, Mississauga location.

Raffi Jewellers is an equal-opportunities employer, committed to fostering an inclusive and diverse workforce. We welcome applicants from all backgrounds and encourage those who may contribute to the diversification of our team to apply. Accommodations are available on request for candidates with disabilities taking part in all aspects of the recruitment and selection process.

We want to thank all applicants for their interest in Raffi Jewellers, but only those selected for further consideration will be contacted.