ZipRecruiter

Log In

1

Hospitality Assistant Jobs in Rochester Hills, MI

Chick-fil-A

Team Leader

Utica, MI · On-site

$17 - $20/hr

You will play a pivotal role in upholding the reputation and performance of the Chick-fil-A brand by delivering exceptional service and fostering a culture of care and hospitality. Assistant Manager ...

Chick-fil-A

Team Leader

Shelby Township, MI

$17 - $20/hr

You will play a pivotal role in upholding the reputation and performance of the Chick-fil-A brand by delivering exceptional service and fostering a culture of care and hospitality. Assistant Manager ...

Restoration Hardware

Receiver, Hospitality

Detroit, MI · On-site

$15.75 - $20/hr

Partner with the Culinary Leadership Team to complete monthly inventories and assist with daily ... hospitality events, as needed * Cultivate a working knowledge of RH's culinary and beverage ...

APARIUM HOTEL GROUP

Apparatus Room Host (PT)

Detroit, MI · On-site

$13.75 - $17.25/hr

Uphold and model the company's principles of People, Place and Character, driving collaboration, intuition and translocal hospitality * Assist in all aspects of a guest's experience from beginning to ...

next page

Showing results 1-20

All JobsHospitality JobsHospitality Assistant JobsHospitality Assistant Jobs in Rochester Hills, MI

Hospitality Assistant information

What is a hospitality assistant?

Hospitality Assistants are professionals who support the smooth operation of hospitality venues such as hotels, restaurants, and event spaces. Their duties often include greeting guests, assisting with check-in and check-out, serving food and beverages, maintaining cleanliness in public areas, and providing general customer service. They play a key role in ensuring guests have a pleasant and comfortable experience. Hospitality Assistants may also help with administrative tasks and work closely with other staff to meet guests’ needs.

What are some typical challenges hospitality assistants face during busy periods, and how can they effectively manage them?

During peak times, Hospitality Assistants often encounter high guest volumes and rapid service demands, which can lead to stress and time pressure. Effective management involves maintaining clear communication with team members, prioritizing tasks, and staying organized to ensure smooth service. Developing strong multitasking abilities and remaining calm under pressure are also important to consistently deliver quality guest experiences. Many employers provide training and encourage teamwork to help assistants handle these challenges successfully.

What is the difference between Hospitality Assistant vs Front Desk Agent?

AspectHospitality AssistantFront Desk Agent
CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; often customer service certifications
Work EnvironmentHotels, resorts, event venues, hospitality settingsHotels, motels, resorts, hospitality establishments
Employer & Industry UsageHotels, event companies, hospitality servicesHotels, resorts, hospitality industry
Common Search & ComparisonYesYes

The Hospitality Assistant and Front Desk Agent roles both operate within the hospitality industry, often in hotels or resorts. While both require customer service skills and similar certifications, Hospitality Assistants typically support various operational tasks, whereas Front Desk Agents focus on guest check-in/out and front office duties. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a hospitality assistant, and why are they important?

To thrive as a Hospitality Assistant, you need a foundation in customer service, attention to detail, and basic food safety knowledge, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and health & safety certifications is typically required. Strong interpersonal skills, teamwork, and the ability to remain calm under pressure help individuals excel in this role. These skills ensure smooth operations, positive guest experiences, and compliance with industry standards in hospitality environments.
What are the most commonly searched types of Hospitality jobs in Rochester Hills, MI? The most popular types of Hospitality jobs in Rochester Hills, MI are:
What job categories do people searching Hospitality Assistant jobs in Rochester Hills, MI look for? The top searched job categories for Hospitality Assistant jobs in Rochester Hills, MI are:
What cities near Rochester Hills, MI are hiring for Hospitality Assistant jobs? Cities near Rochester Hills, MI with the most Hospitality Assistant job openings:
Hospitality Assistant jobs near you

Team Leader

Chick-fil-A

Utica, MI • On-site

$17 - $20/hr

Full-time

Re-posted 18 days ago

Chick-fil-A rating

6.3

Company rating: 6.3 out of 10

Based on 7,595 frontline employees who took The Breakroom Quiz

16th of 106 rated fast food restaurants

Job description

Chick-fil-A Assistant Manager

Are you passionate about leading a team in a positive and fun environment? Do you enjoy making personal connections with both guests and team members?

Join Chick-fil-A as an Assistant Manager and embark on a rewarding career journey. As a leader, you will not only serve great food but also develop valuable life skills. This role offers a plethora of benefits including flexible hours, competitive pay, professional growth opportunities, scholarship options, health benefits, and more. You will play a pivotal role in upholding the reputation and performance of the Chick-fil-A brand by delivering exceptional service and fostering a culture of care and hospitality.

Assistant Manager Responsibilities:

  • Participating operationally in day-to-day activities in a high-volume, fast-paced restaurant
  • Responding promptly and respectfully to guest needs
  • Assisting in training new hires and setting a positive tone for shifts
  • Being a supportive and motivating team player
  • Leading shifts, opening/closing responsibilities, and key holder duties
  • Handling end-of-day cash procedures
  • Demonstrating excellent written and verbal communication skills

Qualifications and Requirements:

  • Warm and welcoming demeanor
  • Ability to make emotional connections with guests
  • Reliable transportation
  • Comfortable working in a fast-paced environment
  • Strong interpersonal skills with a focus on serving team members
  • Commitment to delivering superior customer service
  • Experience in leadership roles within the restaurant industry preferred
  • Availability to work on Saturdays

Location: Shelby Township (MI) 13811 Hall Rd, Shelby Township, MI 48315, USA

If you are a highly skilled, motivated individual with a passion for leadership and hospitality, Chick-fil-A welcomes you to join our dynamic team. Apply now and become a part of a loving and enthusiastic work environment where you can grow both personally and professionally.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

What Chick-fil-A employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Chick-fil-A logo

About Chick-fil-A

Sourced by ZipRecruiter

Chick-fil-A, based in Atlanta, GA, US, is a well-known company in the quick-service restaurant industry. The company's official website is chick-fil-a.com. Chick-fil-A specializes in freshly prepared chicken sandwiches and other delicious chicken meals. It was founded by Truett Cathy in 1946, initially as a diner named 'The Dwarf Grill'. In 1967, the first Chick-fil-A restaurant was established. Today, Chick-fil-A operates more than 2,400 restaurants across the U.S. The core values of the company include integrity, excellence, continuous improvement, and caring. The mission of Chick-fil-A is to "Be America's best quick-service restaurant." The company prides itself on providing high-quality food and service, fostering a positive dining experience, and giving back to the communities they serve. Notable achievements include pioneering in-mall fast food and introducing the original boneless chicken sandwich.

Industry

Restaurants, food services and drinking places and traveler accommodation

Company size

5,001 - 10,000 Employees

Headquarters location

Atlanta, GA, US

Social media

FacebookTwitter

View All Chick-fil-A Jobs