Hospital Office Manager Jobs (NOW HIRING)

Want to help pets live their best lives?
We're proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what's right for pets and people.

• Pet First - Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.

• Foster the Fun - Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.

• Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

About Petco:
We're proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years - from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops, missing slippers, late night zoomies and everything in between. And we're here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.
Our Mission: The health and wellness company committed to improving the lives of pets, pet parents, and Petco partners.
Our Commitments:
We always put pets first- we rally around the belief that if it's good for pets, it's good for business.
We raise the bar- We catalyze the entire pet industry by combining passion and expertise, pioneering and trailblazing new standards in care.
We build communities- We bring together a community of pets and pet parents to deepen connections and celebrate the love between us.
We deliver 360 solutions- We are the constant partner to pet and pet parents, delivering connected, personalized solutions that are accessible in one place.
We fight for every pet- We strive to make health and wellness accessible for all pets, no matter their situation.
Position Purpose:
The purpose of the Hospital Medical Leader position is to lead the hospital veterinary team in providing excellent veterinary care to our Vetco Total Care full-service hospital patients while offering phenomenal customer care to their owners. The Hospital Medical Leader represents the mission and commitments to all clients, veterinarians, and hospital and store partners.
All hospital partners are responsible for performing duties in a way that creates an environment in which:

• the patient's needs always come first;
• every team member understands that they have the power to do what it takes to create an exceptional customer and patient experience;
• contentious issues are dealt with and resolved as they occur when possible, or as soon as is possible;
• exceptional teamwork and commitment to shared goals benefits the entire organization.

Essential Job Functions:
Listed are the essential duties and responsibilities that are required of this position. The candidate must be able to perform all the following duties and responsibilities with or without reasonable accommodation:

• Leadership/Management duties:
  
  • Lead hospital veterinarian team.
  • Partner with Hospital Office Manager to provide cohesive and collaborative leadership to the entire hospital team.
  • Mentor and coach hospital veterinarians to drive continuous improvement in clinical skills, client communication, team collaboration, and standard of care.
  • Hold responsibility for driving hospital commitment to medical quality, including compliance with Petco Medical SOPs and all applicable laws and regulations.
  • Understand and assure strict compliance of state practice act requirements for full-service veterinary hospitals.
  • Conduct veterinarian candidate interviewing and onboarding.
  • Participate in hospital partner interviews.
  • Create veterinarian schedule, identify potential gaps and partner with Hospital Office Manager and field leadership to correct.
  • Closely monitor hospital performance, and in partnership with HOM and field leadership identify areas of opportunity to drive business results through exceptional quality of care and client communication.
  • Review P&L monthly reporting, and partner with HOM and field Leadership to increase revenue growth and exceed financial targets set by finance team through ensuring a high level of both quality and efficiency.
  • Conduct regular review of hospital electronic medical records regarding patient decisions and provide feedback and direction to hospital veterinarians as a means to elevate patient care.
  • Ensure all client concerns and reportable incidents are addressed swiftly, partner with the Hospital Office Manager and field leadership in appropriate resolution.
  • Maintain and be responsible for ordering, inventory, recording, and reporting of all controlled substances and keep hospital in compliance with state and federal DEA regulations.
  • Promote a strong culture of safety for team, clients, and patients.
  • Partner with Hospital Office Manager for hospital radiation safety training and compliance.

• Clinical Care duties:
  
  • Provide excellent patient care by performing physical examinations, diagnosing and treating diseases, and providing preventive care according to patient signalment, lifestyle and environment.
  • Utilize a problem-based approach that includes developing a complete problem list for every patient examined, a complete list of differential diagnoses for each problem identified, a complete diagnostic plan, and appropriate treatments based on interpretation of diagnostic test results leading to confirmed or suspected diagnoses.
  • Document all patient observations, findings of exams and diagnostics, treatments and medications, client interactions, and tentative and confirmed diagnoses in the medical record in a concise and detailed fashion, according to practice convention.
  • Perform routine and complex surgical procedures including (but not limited to) spays/neuters, exploratory laparotomy, and mass removals.
  • Perform routine and complex dental procedures including full dental examination, evaluation of dental radiographs, as well as simple and complex extractions and oral surgical procedures.
  • Develop treatment plans for patients undergoing daytime hospitalization utilizing a complete problem-based assessment. Transition patients to overnight care as needed and communicate effectively with referral hospitals and clients to ensure continuity of patient care.

Other Duties and Responsibilities:

• Participate in rounds as incoming or exiting doctor at beginning and end of shifts.
• Disseminate knowledge throughout team members to improve the level of care and communication provided by hospital, to both the patient and the client.
• Perform additional duties as assigned.
• Hold and maintain any required state premise permits or hospital vendor accounts as needed.

Nature of Supervision:
In all activities related to the care of individual patients, the Hospital Medical Leader will take direct supervision from the Area Medical Director. The Hospital Medical Leader has discretion related to decisions regarding patient care, however, it is imperative that the Hospital Medical Leader upholds the standards set forth in the Petco Veterinary SOPs. The Hospital Medical Leader should expect to receive direction and guidance based on electronic medical record reviews from the Area Medical Director regarding patient decisions and should accept such feedback as a means to elevate patient care and client interactions in the hospital.
All hospital veterinarians should work together in a collegial fashion and are expected to behave in a professional and personable manner.
Planning and Problem Solving:
Problem solving is at the heart of veterinary medicine, and it is expected that any successful candidate will possess excellent problem-solving skills that allow expeditious diagnosis of patient problems.
Impact:
This position will impact the organization by contributing to the growth of a productive practice while focusing on a high-quality standard of care. From an overall hospital organizational standpoint, this position is critical to ensuring that we have a cohesive, well-trained, and motivated team. The desired result is the creation of an optimal environment that ensures employee retention, patient well-being, and customer satisfaction.
Supervisory Responsibility:
This position has supervisory responsibility for all hospital veterinarians, including full-time, part-time, and relief veterinarians.
Education/Experience:

• Doctor of Veterinary Medicine or equivalent degree from an AVMA-accredited veterinary school.
• 1-3 years minimum of clinical veterinary experience.
• Experience mentoring and coaching veterinarians preferred.
• Active licensure as a veterinarian without contingencies in the state in which the hospital is located or ability to obtain by start date.
• Current DEA license.
• Current Controlled Substance License, if applicable, in state in which the hospital is located or ability to obtain by start date.
• USDA Category I (minimum) Accreditation or completion within two months of hire date.
• Strong skills performing anesthesia and routine surgeries including but not limited to: canine and feline spays, neuters, mass removals, and dental cleanings.
• Must have excellent written and verbal communication skills.
• Must be compassionate and sympathetic, and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
• Must have telephone and computer skills.
• Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.

Work Environment:
The majority of job duties are conducted in the Vetco Total Care veterinary full-service hospital. Position requires bending, kneeling, lifting (up to 30 pounds, as necessary), and standing for long periods of time. A large amount of this partner's time will be spent in direct contact with clients and their pets.
Contacts:
This position will regularly communicate with clients, veterinary specialists, and companies that provide products and/or services that the practice utilizes.
The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.
$126,880.00 - $202,800.00
Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
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