Hospital Client Assistance Jobs (NOW HIRING)

Salary : $69,601.00 - $110,382.00 Annually
Location : 12900 Middlebrook Road Germantown MD 20874 USA
Job Type: Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2026-00495
Department: Department of Health and Human Services
Division: HHS 60 Services to End and Prevent Homelessness Division
Opening Date: 09/10/2026
Closing Date: 9/17/2026 11:59 PM Eastern
FLSA: Exempt
About the Position
Please note: The salary range above represents the earning potential for this position. The anticipated hiring range for this position will be $69,601 to $100,683, based on the candidate's qualifications and experience.
WHO WE ARE
Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County is home to many major U.S. government offices, scientific research and learning centers, and business campuses.
The Department of Health and Human Services is responsible for delivering the County's public health and human services to meet the needs of our community's most vulnerable children, adults, and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.
As a department, we believe the county's health and wellness can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services to residents facing a variety of obstacles to achieving their full potential. HHS plays an essential role in building a healthy and strong community.
WHO WE ARE LOOKING FOR
HHS Services to End & Prevent Homelessness, Housing Stabilization Services, is recruiting a Client Assistance Specialist with a passion for service, strong communication skills, and experience working with low-income, homeless, or formerly homeless individuals and families. In this position, the Client Assistance Specialist will have the opportunity to make a meaningful impact by working directly to prevent homelessness and support households in achieving stability.
What You'll Be Doing
The position functions as a Client Assistance Specialist, Intake and Assessment Worker in the Housing Stabilization Services Unit.
Responsibilities include the following:

• Complete psychosocial assessments of residents experiencing a housing emergency and/or utility emergency and develop comprehensive person-centered service plans.
• Identify resources/services needed to prevent homelessness and quickly identify permanent housing solutions
• Determine eligibility for emergency financial assistance.
• Provide short-term crisis intervention and prevention case management services to help stabilize housing for at-risk households.
• Conduct home visits as needed.
• Participate in case reviews, unit meetings, and interdisciplinary teams both within and outside of the department to plan and coordinate service delivery.
• Enter client information into County and State data systems as required. The position also provides extended-hours coverage (currently on a rotating basis, Tues from 5 pm-7 pm).
• Must demonstrate excellent written and oral communication skills.
• Experience conducting assessments and expert work, working with low-income, homeless, and/or formerly homeless households preferred.
• Knowledge of community resources is strongly desired. Basic knowledge of WORD, EXCEL, e-mail, and database software, to include case management tools, is highly desired.
• Performs related duties as required.

Minimum Qualifications
Experience: One (1) year of experience in human services that involved substantive client contact and service delivery through direct assistance or referral. This experience must have included the ability to communicate effectively across a wide range of cultures and overcome potential barriers to service. For select positions, this experience must have required knowledge of the dynamics of trauma and victimization.
Education: Graduation from an accredited college or university with a Bachelor's Degree.
Substitutions: An equivalent combination of education and experience may be substituted.
Licenses, Registrations, Certifications, or Special Requirements: None
Medical Protocol: This position requires successful completion of a pre-employment medical evaluation, which includes a limited physical examination and drug screening.
Work Environment: Work is performed in offices, meeting rooms, and other places that are adequately heated, lighted, and ventilated. There are also visits to homes, hospitals, schools, senior centers, shelters, and other places.
Physical Demands: Work is mainly sedentary. It requires precise use of the hands or fingers for keyboarding, taking notes, and similar work. Ordinary physical effort is required.
Preferred Criteria, Interview Preferences
The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevance of training, and experience in the following areas:

• Do you have knowledge & experience providing social services, including assessment, service planning & case management?
• Do you have knowledge and experience working with homeless, formerly homeless, and/or at-risk households?
• Do you have knowledge of community resources for low-income households?

• Do you have knowledge and experience working with Microsoft Office and database systems?
• Bilingual in English and Spanish, Amharic, Chinese, Vietnamese, Korean, or French is preferred.

IMPORTANT INFORMATION
The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.
All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.
This will establish an Eligible List that may be used to fill both current and future vacancies.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.
Leave Benefits
Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.
Retirement Benefits
All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.
Tuition Assistance & Student Loan Forgiveness
Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.
Free Mass Transit Benefit
County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.
Reduced Child and Health Care Costs
Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.
Employee Wellbeing
We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.
Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits
01
How many years of professional experience do you have in human services that involved direct, substantive client contact and service delivery through direct assistance or referral? This experience must have included ability to communicate effectively across a wide range of cultures and overcome potential barriers to service and must have required knowledge of the dynamics of trauma and victimization.

• Less than a Year of Experience
• 1 Year Experience
• 2 Year's Experience
• 3 Year's Experience
• 4 Year's Experience
• 5+ Year's Experience

02
What is your highest level of completed education?

• N/A
• High School/GED
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Juris Doctor
• Doctorate

03
Do you have the knowledge & experience in providing social services, including assessment, service planning & case management?

• Yes
• No

04
If you answered "Yes" to the above questions, please provide a brief description of your experience in this area and identify where on your resume the work was performed. If you answered "No", please enter N/A below.
05
Do you have knowledge and experience working with homeless, formerly homeless, and/or at-risk households?

• Yes
• No

06
If you answered "Yes" to the above questions, please provide a brief description of your experience in this area and identify where on your resume the work was performed. If you answered "No", please enter N/A below.
07
Do you possess demonstrated knowledge and experience in utilizing Microsoft Office applications and database management systems?

• Yes
• No

08
If you answered "Yes" to the above questions, please provide a brief description of your experience in this area and identify where on your resume the work was performed. If you answered "No", please enter N/A below.
09
Are you proficient in English and any of the following languages: Spanish, Amharic, Chinese, Vietnamese, Korean, or French?

• Yes
• No

10
If you answered "Yes" to the above questions, please provide a brief description of the languages you speak. If you answered "No", please enter N/A below.
11
Do you possess knowledge of community resources available to support low-income households?

• Yes
• No

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