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Hospital Case Manager Jobs in Delaware (NOW HIRING)

HomeWell Care Services

Case Manager

Wilmington, DE · On-site

$19 - $21/hr

Case Manager Department: Care Services Reports To: Care Team Supervisor / Agency Director FLSA ... Conduct post-hospitalization phone calls or home visits following long-term hospital stays to ...

HomeWell Care Services

Case Manager

Smyrna, DE · On-site

$19 - $21/hr

Case Manager Department: Care Services Reports To: Care Team Supervisor / Agency Director FLSA ... Conduct post-hospitalization phone calls or home visits following long-term hospital stays to ...

Vivian Health

RN Case Manager in Newark, DE

Newark, DE · On-site

$41.28 - $66.05/hr

Christiana Care Hospital in Newark, DE is looking for a (RN) Case Manager with experience in Discharge Planning in an Acute Care Hospital Setting. The RN Case Manager will coordinate care and drive ...

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Hospital Case Manager information

See Delaware salary details

$14

$24

$42

How much do hospital case manager jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for hospital case manager in Delaware is $24.78, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What does a hospital case manager do?

A Hospital Case Manager is a healthcare professional responsible for coordinating patient care during a hospital stay. They assess patients' needs, develop care plans, facilitate communication among medical teams, and ensure patients receive appropriate services and resources. Case Managers also help with discharge planning, making sure patients transition safely to home or another facility. Their goal is to improve health outcomes while managing costs and ensuring quality care.

What are the key skills and qualifications needed to thrive as a hospital case manager?

To thrive as a Hospital Case Manager, you need a background in nursing or social work, knowledge of healthcare regulations, and experience in care coordination, often supported by RN or social work licensure and case management certification (such as CCM or ACM). Familiarity with hospital information systems, utilization review tools, and electronic health record (EHR) platforms is typically required. Strong communication, problem-solving, and negotiation skills help Hospital Case Managers excel in collaborating with patients, families, and multidisciplinary healthcare teams. These competencies are essential for ensuring effective patient care transitions, optimizing resource utilization, and improving patient outcomes.

What are some common challenges hospital case managers face when coordinating patient care, and how can they effectively address them?

Hospital Case Managers often encounter challenges such as navigating complex discharge planning, coordinating among multidisciplinary teams, and addressing insurance or resource limitations. Effective communication, attention to detail, and strong organizational skills are essential for overcoming these obstacles. Building strong relationships with healthcare providers, social workers, and insurance representatives can help streamline care transitions and advocate for patient needs. Staying informed about community resources and hospital protocols also supports successful outcomes.

What is the difference between Hospital Case Manager vs Medical Social Worker?

AspectHospital Case ManagerMedical Social Worker
CredentialsRN or licensed healthcare professionalLicensed clinical social worker (LCSW) or social work degree
Work EnvironmentHospitals, healthcare facilities, patient discharge planningHospitals, clinics, community health settings, patient support
Employer & IndustryHospitals, healthcare providersHospitals, social service agencies, community organizations
Primary FocusCoordinating patient care, discharge planning, insuranceProviding emotional support, counseling, social services

While both roles work within hospital settings and require healthcare-related credentials, Hospital Case Managers focus on care coordination and discharge planning, whereas Medical Social Workers provide emotional support and social services to patients. Understanding these differences helps patients and employers choose the right professional for specific needs.

How do I become a hospital case manager?

To become a hospital case manager, you typically need a bachelor's degree in nursing, social work, or a related healthcare field. Many employers prefer candidates with experience in healthcare settings and relevant certifications such as the Certified Case Manager (CCM) credential. Strong communication, organizational skills, and knowledge of healthcare systems are also important.

What cities in Delaware are hiring for Hospital Case Manager jobs?

Cities in Delaware with the most Hospital Case Manager job openings:

Hospital Case Manager jobs near you
Infographic showing various Hospital Case Manager job openings in Delaware as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $51,538 per year, or $24.8 per hour.

Case Manager

HomeWell Care Services

Wilmington, DE • On-site

$19 - $21/hr

Full-time

Posted 14 days ago

Job description

) Job Title: Case Manager
Department: Care Services
Reports To: Care Team Supervisor / Agency Director
FLSA Status: Non-Exempt, Full-Time
Work Location: In-Person (Delaware - New Castle County & Kent County)
Office: Smyrna & Satellite Office (Career Team - Wilmington, DE)
Position Overview
The Case Manager serves as the primary liaison between HomeWell Care Services, our clients, caregivers, and referral partners to ensure exceptional continuity of care. This role is responsible for coordinating client services, conducting assessments and reassessments, maintaining accurate documentation, supporting caregivers, and responding proactively to client needs.
The Case Manager plays a vital role in delivering HomeWell's commitment to compassionate, high-quality care while ensuring compliance with agency policies, state regulations, and payer requirements.
Essential Duties and Responsibilities
Client Care Management
  • Conduct initial client introductions alongside newly assigned caregivers on the first day of service to ensure a smooth transition.
  • Complete client reassessments according to agency standards and as changes in condition occur.
  • Maintain regular client "High Touch" communication through scheduled wellness calls and visits.
  • Conduct post-hospitalization phone calls or home visits following long-term hospital stays to ensure safe transitions back home.
  • Monitor client satisfaction and promptly address concerns.
  • Communicate changes in client condition to the appropriate clinical or management staff.
  • Assist with client service recovery efforts when concerns arise.
  • Fill in for caregiver call-outs when operationally necessary to maintain continuity of care.

Care Coordination
Review WellSky daily for:
  • New case assignments
  • Schedule updates
  • Tags and alerts
  • Outstanding documentation
  • Carelogs should be checked in the morning and end of day and signed daily to ensure compliance.
  • Unsigned carelogs that need additional attention need to be reported to billing immediately along with obtaining the missing information from caregiver and client, and provided to the billing team.
  • Coordinate caregiver schedules (in collaboration with Scheduling and Care Team leadership).
  • Assist with caregiver orientation as needed.
  • Participate in LEAP meetings and follow-through activities.
  • Support caregiver success through coaching and problem-solving in the field.

Documentation & Compliance
  • Maintain accurate client records.
  • Upload assessments, reassessments, and all required client documentation into OneDrive.
  • Ensure documentation complies with state regulations and HomeWell policies.
  • Complete mileage reimbursement forms accurately and on time.
  • Maintain confidentiality of all client and employee information.
  • Have knowledge of when client's authorizations are valid, and notifying appropriate staff when updated authorization is required.

Client & Caregiver Support
  • Conduct regular client high-touch contacts to promote satisfaction and retention.
  • Respond professionally to incoming telephone calls and route concerns appropriately.
  • Assist leadership with investigations involving clients, caregivers, or service concerns when requested.
  • Participate in problem resolution regarding caregiver performance or client concerns.
  • Support caregiver engagement and retention initiatives.

Recruitment & Team Support
  • Conduct walk-in caregiver interviews as needed.
  • Assist with caregiver orientations when requested.
  • Support office operations during periods of high volume.
  • Provide coverage for other Case Managers when necessary.

Community Engagement
  • Represent HomeWell Care Services at community outreach events, health fairs, and recruitment activities.
  • Promote HomeWell services while building relationships with community partners and referral sources.

Additional Responsibilities
  • Maintain professionalism in all interactions.
  • Participate in staff meetings and required training.
  • Support quality assurance initiatives.
  • Complete additional assignments as directed by leadership.
  • Assist with special projects that improve client satisfaction and operational efficiency.

Required Qualifications
Education
  • High school diploma or GED required.
  • Associate's or Bachelor's degree in Healthcare, Human Services, Social Work, Nursing, or related field preferred.
    Experience
  • Minimum of two (2) years of healthcare, home care, case management, or caregiving experience.
  • Experience coordinating client care preferred.
  • Experience with electronic medical records (WellSky preferred).

Knowledge, Skills & Abilities
  • Excellent customer service skills
  • Strong interpersonal and communication skills
  • Ability to manage multiple priorities simultaneously
  • Strong organizational skills
  • Problem-solving and conflict resolution abilities
  • Ability to work independently and collaboratively
  • Strong documentation skills
  • Computer proficiency including Microsoft Office, OneDrive, and electronic health records
  • Professional judgment and decision-making abilities

Physical Requirements
  • Ability to travel throughout the service area daily.
  • Valid driver's license and reliable transportation.
  • Ability to lift up to 25 pounds occasionally.
  • Ability to stand, walk, bend, and climb stairs during client visits.

Work Environment
  • Combination of office, client homes, hospitals, rehabilitation facilities, and community settings.
  • Occasional evening or weekend work for community events or client needs.
  • Local travel between Georgetown and Smyrna service areas is required.

Core Competencies
  • Compassion
  • Accountability
  • Professionalism
  • Communication
  • Adaptability
  • Teamwork
  • Customer Service Excellence
  • Time Management
  • Confidentiality
  • Problem Solving
  • Critical Thinking
  • Initiative

Performance Expectations
Successful Case Managers are expected to:
  • Complete reassessments accurately and on schedule.
  • Conduct timely first-day client introductions.
  • Maintain consistent client high-touch communications.
  • Audit and sign care logs promptly.
  • Monitor WellSky daily for assignments, schedules, and alerts.
  • Complete documentation within required timeframes.
  • Respond promptly to post-hospital follow-ups.
  • Assist with investigations professionally and objectively.
  • Maintain accurate OneDrive client records.
  • Submit mileage reports on time.
  • Support caregiver orientation and office operations as needed.
  • Represent HomeWell professionally at community events.
  • Demonstrate HomeWell's commitment to delivering exceptional experiences for clients and caregivers.

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