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Horse Racing Analyst Jobs in Kentucky (NOW HIRING)

AEG

Guest Services Manager

Louisville, KY · On-site

... horse racing during three race meets in the Spring, September and Fall. CDRT is located on 175 ... Monitor and analyze performance metrics by utilizing dashboards and key performance indicators ...

Churchill Downs Incorporated

Scrum Master

Louisville, KY · On-site

$47 - $63/hr

TwinSpires is the premier online horse racing wagering platform in the United States. TwinSpires is ... or analyze complex data and information, and draw valid conclusions; interpret procedures and ...

Twinspires

Scrum Master

Louisville, KY · On-site

$100 - $125/hr

... premier online horse racing wagering platform in the United States. TwinSpires is owned ... or analyze complex data and information, and draw valid conclusions; interpret procedures and ...

InforCapital

$80 - $100/hr

Execute complex conversion analyses and optimizations independently, contributing to how we think ... in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.

Ho-Chunk, Inc.

$80 - $100/hr

... horse racing venues, with properties in Lincoln, Omaha, and South Sioux City. WarHorse Gaming ... Forecasting and Cost Analysis * Building and Developing Successful Teams * Strategy and Problem ...

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Horse Racing Analyst information

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$7

$21

$54

How much do horse racing analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for horse racing analyst in Kentucky is $21.11, according to ZipRecruiter salary data. Most workers in this role earn between $10.32 and $25.35 per hour, depending on experience, location, and employer.

What is a horse racing analyst?

A Horse Racing Analyst studies past performances, track conditions, jockey statistics, and other key factors to predict race outcomes. They analyze data, trends, and betting markets to provide insights for bettors, racing teams, or media outlets. Their role may involve creating reports, advising on betting strategies, or identifying value bets. Strong analytical skills, knowledge of horse racing, and an understanding of statistical models are essential for success in this field.

What are some typical daily responsibilities of a horse racing analyst?

A Horse Racing Analyst typically spends their day analyzing past performance data, reviewing racing forms, and studying variables like track conditions, jockey performance, and horse health. They create reports or publish insights on upcoming races, sometimes contributing to broadcast segments, websites, or betting platforms. Collaboration with statisticians, broadcasters, and other racing professionals is common, ensuring the information delivered is accurate and timely. Staying current with racing news and trends is also an important part of the role to provide informed and up-to-date analysis.

What are the key skills and qualifications needed to thrive in the horse racing analyst position, and why are they important?

To thrive as a Horse Racing Analyst, you need a solid understanding of racing form, statistics, and handicapping, frequently supported by a background in mathematics, statistics, or sports analytics. Familiarity with horse racing databases, statistical modeling software, and data visualization tools is highly valuable. Strong attention to detail, communication skills, and the ability to interpret and explain complex information to both experts and the general public are essential. These skills enable accurate race predictions and effective insights that inform betting advice or industry decisions.

What are the most commonly searched types of Horse Racing Analyst jobs in Kentucky?

The most popular types of Horse Racing Analyst jobs in Kentucky are:

What are popular job titles related to Horse Racing Analyst jobs in Kentucky?

For Horse Racing Analyst jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Horse Racing Analyst jobs in Kentucky look for?

The top searched job categories for Horse Racing Analyst jobs in Kentucky are:

What cities in Kentucky are hiring for Horse Racing Analyst jobs?

Cities in Kentucky with the most Horse Racing Analyst job openings:

Horse Racing Analyst jobs near you
Infographic showing various Horse Racing Analyst job openings in Kentucky as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,909 per year, or $21.1 per hour.

Guest Services Manager

Louisville, KY • On-site

AEG
Recruiting and Staffing Services • 51 - 200 employees
Learn more about AEGexternal

Temporary

Re-posted yesterday

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Requisition ID#: 3564
Location: Louisville, KY, US, 40208
Property: Churchill Downs Racetrack
Pay Range:
Churchill Downs Racetrack ("CDRT"), the world's most legendary racetrack, has been the home of The Kentucky Derby, the longest continually held annual sporting event in the United States, since 1875. Located in Louisville, CDRT features a series of themed race days during Derby Week, including the Kentucky Oaks, and conducts Thoroughbred horse racing during three race meets in the Spring, September and Fall. CDRT is located on 175 acres and has a one-mile dirt track, a 7/8-mile turf track, a stabling area, and provides seating for approximately 60,000 guests. The stable area has barns sufficient to accommodate 1,400 horses and a 114-room dormitory for backstretch personnel. CDRT also has a year-round simulcast wagering facility . www.ChurchillDowns.com.
JOB SUMMARY
The Guest Services Manager serves in a dynamic dual-role, functioning both as a frontline agent, and as a leader within the Guest Services department. This position is responsible for delivering exceptional service directly to guests while also supporting team operations through supervisory guidance, service-recovery efforts, and daily workflow management.
This role is essential in ensuring a seamless and positive guest journey-whether by answering and resolving incoming inquiries, troubleshooting issues across multiple touchpoints, or assisting staff with complex guest concerns. The Guest Services Manager helps uphold service standards, equips team members with the resources needed to deliver an excellent guest experience, and contributes to training, incident management, and departmental initiatives.
The individual selected for this position must be able to work a flexible schedule, including weekends, holidays, and select evenings, to support key operational needs and ensure consistent coverage during peak guest-facing periods.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Efficiently manage high-volume inbound call flow, including answering, documenting, routing, and resolving guest calls from a busy main platform. Ensure all incoming calls are handled professionally and aligned with service standards.
  • Demonstrate proficiency in navigating a high-volume environment using multi-channel communication tools and CRM technology. Utilize Salesforce for case creation, ticketing, documentation, guest history review, and workflow management.
  • Serve in a leadership capacity for team members by addressing questions, providing guidance, and assisting with service recovery efforts to resolve guest concerns effectively.
  • Monitor and analyze performance metrics by utilizing dashboards and key performance indicators (KPIs) to assess team effectiveness, identify trends, and support data-driven operational decisions.
  • Proactively gather and consolidate information from internal teams and external partners regarding guest inquiries, issues, and product knowledge; maintain organized digital and physical resource libraries for full-time, seasonal, and temporary staff.
  • Prepare and deliver summarized pre-shift notes, event briefings, operational updates, and critical information regarding topics such as onsite activities, parking, and event flow.
  • Track, document, and monitor guest inquiries, tickets and complaints across all communication channels including in Salesforce; respond promptly and professionally, or route to appropriate departments for resolution.
  • Partner with team members to troubleshoot guest issues, implement solutions, resolve concerns, and escalate critical matters when necessary
  • Perform service recovery efforts and train cross-functional departments in service recovery techniques and best practices.
  • Create and deliver training materials to ensure the seasonal workforce is equipped to deliver exceptional guest service.
  • Provide in-person support and resolution for on-site guest concerns and escalations.
  • Support team staffing efforts through interviewing, onboarding, training, and continued mentorship.
  • Using performance metrics and KPIs, provide recommendations on staffing and scheduling to Director of Guest Services.
  • Assist with Guest Services departmental projects and broader CDRT initiatives as assigned.
  • Assist with the fulfillment of the company's guest service Training Program, including facilitating employee recognition initiatives, material distribution, and participation in committee meetings.
  • Assist with off-season and dark-day events as assigned.
  • Report, monitor and assign operational and guest-related incidents during Live Race Meets to the appropriate departments using the 24/7 system or other authorized reporting platforms.
  • Perform additional responsibilities as needed to support overall business objectives and enhance the guest experience.

REQUIRED SKILLS AND ABILITIES
  • Candidate should be proficient with various software tools, such as spreadsheets, databases and web-applications, including but not limited to: Word, Excel, Outlook, PowerPoint, and other MS Suite applications. Experience with Salesforce and other CRM platforms is preferred. Ability to learn new applications as required.
  • Diplomatic personality, able to collaborate with wide variety of personalities and backgrounds, under pressure while maintaining calm demeanor.
  • Demonstrated ability to manage multiple projects concurrently.
  • Strong written communication skills, with ability to collect, analyze and disseminate information in a detailed and efficient manner

EDUCATION AND EXPERIENCE
  • Bachelor's Degree preferred.
  • Experience in a high-volume Contact Center environment and interacting with the public on a regular basis.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS
  • Ability to be exposed to adverse weather conditions when required to work outside.
  • Ability to be on your feet for long periods of time.
  • While performing the duties of this job, the employee may also be required to stand, walk, use hands to finger reach, handle, feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear.
  • Employees may be asked to occasionally lift up to 20 lbs.
  • The noise level in the work environment is moderate.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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