ZipRecruiter

Log In

1

Home Based Wfm Rta Jobs in Florida (NOW HIRING)

Optical Outlets

Front Desk/Technician

Brandon, FL · On-site

$14.50 - $18/hr

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.

Optical Outlets

Front Desk/Technician

Zephyrhills, FL · On-site +1

$14 - $15/hr

... e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must ... Actual pay will be determined based on experience and other job-related factors permitted by law.

Optical Outlets

Front Desk/Technician

Zephyrhills, FL · On-site

$14 - $15/hr

... e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must ... Actual pay will be determined based on experience and other job-related factors permitted by law.

Optical Outlets

Front Desk/Technician

Brandon, FL · On-site

$14 - $15/hr

... e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must ... Actual pay will be determined based on experience and other job-related factors permitted by law.

Optical Outlets

Front Desk/Technician

Tampa, FL · On-site

$14 - $15/hr

... e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must ... Actual pay will be determined based on experience and other job-related factors permitted by law.

Optical Outlets

Front Desk/Technician

Tampa, FL · On-site +1

$14 - $15/hr

... e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must ... Actual pay will be determined based on experience and other job-related factors permitted by law.

Optical Outlets

Front Desk/Technician

Tampa, FL · On-site

$14.75 - $18.50/hr

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.

Optical Outlets

Front Desk/Technician

Tampa, FL · On-site +1

$14 - $15/hr

... e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must ... Actual pay will be determined based on experience and other job-related factors permitted by law.

Optical Outlets

Front Desk/Technician

Zephyrhills, FL · On-site

$14.50 - $18/hr

... e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must ... Actual pay will be determined based on experience and other job-related factors permitted by law.

Optical Outlets

Front Desk/Technician

Tampa, FL · On-site +1

$14 - $15/hr

... e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must ... Actual pay will be determined based on experience and other job-related factors permitted by law.

Optical Outlets

Front Desk/Technician

Tampa, FL · On-site

$14 - $15/hr

... e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must ... Actual pay will be determined based on experience and other job-related factors permitted by law.

Optical Outlets

Front Desk/Technician

Tampa, FL · On-site

$14 - $15/hr

... e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must ... Actual pay will be determined based on experience and other job-related factors permitted by law.

Optical Outlets

Front Desk/Technician

Brandon, FL · On-site +1

$14 - $15/hr

... e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must ... Actual pay will be determined based on experience and other job-related factors permitted by law.

Optical Outlets

Optical Technician

Tampa, FL

$14.50 - $15.50/hr

... vendor based on vision plan Perform shipping functions including efficiently working with time ... e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must ...

previous pagenext page

Showing results 21-40

All JobsHome Based Wfm Rta JobsHome Based Wfm Rta Jobs in Florida

Home Based Wfm Rta information

What is a Home Based WFM RTA?

Home Based WFM RTA stands for Home Based Workforce Management Real-Time Analyst. These professionals monitor and manage workforce schedules and real-time adherence to ensure smooth operations, typically in call centers or customer service environments. Working remotely, they track metrics like agent availability, call volumes, and service levels, making adjustments as needed to meet performance goals. Their role is crucial for maintaining efficiency and service quality in distributed or remote teams.

How does a Home Based WFM RTA collaborate with remote contact center teams to ensure optimal staffing and real-time adjustments?

As a Home Based Workforce Management Real-Time Analyst (WFM RTA), you will work closely with remote contact center agents, team leaders, and other WFM staff through digital communication platforms like Slack, Microsoft Teams, and specialized WFM software. Your daily responsibilities include monitoring live queues, tracking agent adherence, and making real-time schedule adjustments to maintain service levels. Frequent collaboration with supervisors is essential to quickly address issues like unexpected absences or call volume spikes. Being remote, effective communication and proactive updates are key to ensuring the whole team stays aligned and operational goals are met.

What are the key skills and qualifications needed to thrive as a Home Based WFM RTA?

To thrive as a Home Based Workforce Management Real-Time Analyst (WFM RTA), you need strong analytical skills, attention to detail, and experience in workforce planning, typically supported by a background in operations or contact center environments. Proficiency with WFM software (such as NICE, Verint, or Genesys), Microsoft Excel, and real-time monitoring tools is essential. Outstanding communication, problem-solving abilities, and adaptability are vital soft skills for proactively managing staffing issues and ensuring smooth workflow. These skills ensure optimal staff utilization, service level attainment, and efficient remote operations in a dynamic environment.

What is the difference between Home Based Wfm Rta vs Home Based Wfm Rta?

AspectHome Based Wfm RtaHome Based Wfm Rta
CredentialsTypically requires certification in workforce management or related fieldsSame as Home Based Wfm Rta
Work EnvironmentRemote, home-based setting with flexible hoursSame as Home Based Wfm Rta
Industry UsageCommon in call centers, healthcare, retail sectorsSame as Home Based Wfm Rta
Job FocusWorkforce planning, scheduling, and analyticsSame as Home Based Wfm Rta

The Home Based Wfm Rta role primarily involves remote workforce management tasks such as scheduling and analytics. Since the comparison is with itself, the key differences are minimal, but understanding the role's focus on remote work and certifications helps clarify its position within the industry.

What are popular job titles related to Home Based Wfm Rta jobs in Florida?

For Home Based Wfm Rta jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Home Based Wfm Rta jobs in Florida look for?

The top searched job categories for Home Based Wfm Rta jobs in Florida are:

What cities in Florida are hiring for Home Based Wfm Rta jobs?

Cities in Florida with the most Home Based Wfm Rta job openings:

Home Based Wfm Rta jobs near you

Front Desk/Technician

Brandon, FL • On-site

Optical Outlets
51 - 200 employees
Learn more about Optical Outletsexternal

$14.50 - $18/hr

Other

Re-posted 16 days ago

Job description

Optical Outlets Assistant

The primary function of this role is assisting patients of Optical Outlets while supporting the Doctor and Office Manager to ensure excellent patient flow.

Essential Functions

  • Attract and retain customers by providing unsurpassed customer service
  • Greet customers and explain the process and exam pricing in a transparent way
  • Check-in and pretest patients in an efficient and accurate manner
  • Ensure insurance is properly verified prior to Doctor encounter
  • Answer phones properly and in a timely manner
  • Assist in other areas of the office as necessary, including dispensing eyewear
  • Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction
  • Handle tasks such as adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact
  • Inform Office Manager of any office problems noted by staff, doctors, or patients
  • Perform all tasks assigned by Office Manager

Requirements

Job Specifications

  • Typically has the following skills or abilities:
  • One to two years of experience in related field
  • Working knowledge of MS Office package
  • Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
  • Effective written communication skills to clearly document patient visits
  • Excellent interpersonal and rapport-building skills
  • Ability to ask appropriate and relevant questions to identify patient needs
  • Ability to listen, process transactions and interact with patients simultaneously in a fast-paced environment
  • For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding Optical Outlets benefits, please visit opticaloutlets.com/careers

Apply