Home Based Remote Text Chat Operator Jobs in New York

Position Summary

Join K Health as a pioneering clinical leader and play a key role in transforming healthcare delivery. At the forefront of innovation, our AI-powered tools are redefining standards for high-quality, efficient care. In collaboration with leading hospital systems across the country, we are expanding access to healthcare through state-of-the-art Virtual Comprehensive Care Clinics.

We are looking for a dynamic clinical leader. Someone who is passionate about delivering exceptional patient care, embraces the use of cutting edge technology, and possesses an entrepreneurial spirit. As the head of our next 24/7 virtual clinic, you will oversee a team providing fully remote, text, and video-based care-both scheduled and on-demand. Supported by K Health's clinical-grade AI, you will lead clinicians in delivering comprehensive care, including primary care, behavioral health, and acute care, for patients aged 3 and up.

In this pivotal role, you will be the driving force behind our clinic's success, providing medical leadership, guidance, and policy oversight. You will collaborate closely with our medical network and lead initiatives to expand access care and optimize the use of our services. This role offers the chance to work alongside executive and senior medical leadership, clinical teams, and external stakeholders to drive clinical excellence, quality improvement, and strategic growth.

Join us in shaping the future of healthcare and making a meaningful impact on the lives of patients nationwide.

Responsibilities and Essential Duties

• Become an expert in our AI based care delivery model, which uses data driven models to provide quality care efficiently
• Develop a comprehensive understanding of our clinical practice within our consumer and partnership clinics
• Owner of clinical policy and regulatory oversight within Virtual Clinic
• Collaborate with Practice Manager to assess opportunities for continued operational improvement 
• Participate in the customization, development, design, standardization, implementation, and review of medical operations, protocols, and data to ensure operational accuracy and efficiency
• Lead a partnership clinic, from development to launch, be accountable for the oversight and management of clinic operations and practicing clinicians
• Provide clinical expertise to both internal teams (operations, product, medical, regulatory, non-clinical, marketing, and data science) and external teams to ensure that clinical needs and business strategies are met
• Share regular updates and create presentations to the Medical  Leadership Team as well as other key stakeholders  
• Develop and deliver best in class training for all clinical team members. Modifying as needed to meet the standards and requirements of each partner system
• Establish excellent communication and collaboration with cross-functional partners both internally and externally
• Responsible for timely delivery of high-quality clinical quality data and tools, working in concert with data science and analytics teams
• Support the establishment, maintenance and communication of appropriate policies, procedures, and clinical practice guidelines 
• Assist with planning, development, and modification of the clinical workflows and processes for each partnership
• Work with the operations team to develop and maintain scalable processes and procedures for the medical team  
• Lead or assist in writing, reviewing, and/or approving clinical project deliverables such as scope definition documents, product integration, handbooks, manuals, QA monitoring plan and tools, patient safety management, close-out and handoff plans, and readiness plans
• As our clinic expert you will assist with the development of media, presentations, and demonstrations

Additional Duties

• Clinical hours will vary but anticipate 8-20 hours per week based on clinic need
• Demonstrated experience managing and mentoring team members. Effective leadership and critical thinking skills and proven ability to foster team productivity, unity, and cohesiveness
• Educate patients on appropriate treatments and care plans for their health needs
• Co-manage patients with external partners within our healthcare delivery model 
• Manage patient follow ups for chronic care programs
• Prescribe medication and refills as appropriate
• Elevate comprehensive remote care; provide compassionate and meaningful care
• Think on your feet to devise creative solutions to problems that arise or escalate, as appropriate

What we're looking for:

• 5+ years of post residency experience
• Must be Board Certified in Family Medicine
• Comfortable treating patients of all ages in a remote setting
• Comfortable with EMRs, MUST have EPIC experience
• Prior experience in a leadership role preferred but not required
• Experience in start-up environments and Telemedicine; however, other relevant experiences and skills may be considered by the hiring manager
• Effective leadership and critical thinking skills and proven ability to foster team productivity, unity, and cohesiveness
• Highly motivated self starter who thrives working in fast-paced innovative environment while remaining flexible, agile, proactive, resourceful, and efficient
• Comfortable with technology and digital health
• Willingness to work clinically (25-50%)
• Local to NY City area is preferred 
• Some travel (domestic and international) up to 30%

Benefits & Perks: 

• 18 vacation days, 5 sick days, and 2 personal days 
• 9 company holidays
• Stock options for every full-time employee 
• Paid parental leave
• 401k benefit
• Commuter Benefits 
• Competitive health, dental, and vision insurance options