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Home Based Remote Empathetic Listener Jobs in Boca Raton, FL

Alorica

Remote Healthcare Advocate-Hawaii Only

Plantation, FL · Remote

$16.75 - $22.25/hr

Remote Healthcare Advocate-Hawaii Only Location : Work at Home, permanent residence in Hawaii ... You know how to listen to what someone's really asking for (not just what they're saying), and you ...

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All JobsHome Based Empathetic Listener JobsHome Based Remote Empathetic Listener JobsHome Based Remote Empathetic Listener Jobs in Boca Raton, FL

Home Based Remote Empathetic Listener information

What is the difference between Home Based Remote Empathetic Listener vs Customer Service Representative?

AspectHome Based Remote Empathetic ListenerCustomer Service Representative
CredentialsNone required, but active listening skills preferredHigh school diploma or equivalent; customer service training often required
Work EnvironmentRemote, home-based settingRemote or in-office, depending on employer
Industry UsageCommon in mental health, coaching, and support servicesRetail, telecom, tech support, and various industries
Job FocusListening, emotional support, empathyProblem-solving, information delivery, customer assistance

While both roles involve communication skills, a Home Based Remote Empathetic Listener focuses on providing emotional support and active listening, often in mental health or coaching contexts. In contrast, a Customer Service Representative handles customer inquiries, troubleshooting, and product or service support. The former emphasizes empathy and emotional connection, typically with less technical training, whereas the latter requires specific product knowledge and technical skills.

What are popular job titles related to Home Based Remote Empathetic Listener jobs in Boca Raton, FL? For Home Based Remote Empathetic Listener jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Home Based Remote Empathetic Listener jobs in Boca Raton, FL look for? The top searched job categories for Home Based Remote Empathetic Listener jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Home Based Remote Empathetic Listener jobs? Cities near Boca Raton, FL with the most Home Based Remote Empathetic Listener job openings:
Home Based Remote Empathetic Listener jobs near you
Infographic showing various Home Based Remote Empathetic Listener job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 15% Part Time, and 7% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Florida-Based Helpline Counselor

211 Broward

Fort Lauderdale, FL • On-site, Remote

$45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Full-Time Helpline Counselor (Remote, Florida residents only)
Industry: Essential community services
Location: Fully remote in the state of Florida
Schedule: Full time, 40-hour permanent schedule between the hours of 9am - 9pm to be determined; training schedule Monday - Friday from 9:00am - 5:00pm beginning in September 2026
Compensation: $45,000 annual salary, plus generous benefits package (see below)
Summary of Mandatory Qualifications:
  • Must be a Florida resident living within the state
  • Be available remotely from 9:00am to 5:00pm Monday-Friday for six (6) weeks of initial training to begin in September 2026
  • Have at minimum an associate's degree from an accredited university
  • Have four (4) years of combined education and relevant work experience (see below)
  • Ability and interest in de-escalating callers experiencing crisis
  • Ability to pass a level two (2) DCF background screening and a drug test

Full Job Description
About us: 211 Broward is a free, anonymous, 24-hour helpline offering listening support, information, referral, and crisis services. We provide every caller with a place to turn to when they need answers to life's challenges--big or small--by connecting them with nearly 3,800 programs and services that are available in their area. We are a fast-paced crisis, information, and referral virtual call center that fills a critical need in the communities we serve.
About this position: We are seeking compassionate helpers who are knowledgeable, motivated, goal-oriented, technologically capable, and enthusiastic to fill multiple Helpline Counselor positions. Daily tasks include performing crisis/suicide intervention services, basic needs/safety assessments, and providing information, community service referrals, and supportive listening over phone or virtual chat.
We think the ideal candidate is someone who:
  • Is willing and able to learn our approach to crisis counseling through training and experience
  • Has demonstrated the ability to conduct self-care
  • Shows compassion, empathy, and respect to people from different cultures and backgrounds
  • Prefers to work autonomously once adequately trained
  • Is motivated to grow and learn in the position through training and coaching
  • Is passionate about assisting others and has a background in service
  • Is technologically savvy and able to take notes while talking or listening

If this describes you, please read on!
Requirements
To be considered for this position, you must:
  • Be a Florida resident residing within the state
  • Have a secure, quiet, and confidential workspace with reliable internet
  • Be free from caregiver responsibilities during work hours
  • Be able to pass a level two (2) DCF background check and drug test prior to employment
  • Meet or exceed our education requirement:
    • A bachelor's degree (or higher) in psychology, human services, education, mental health, social work, early intervention, or a related field, coupled with one (1)+ years of experience in crisis and suicide intervention, counseling, therapy, and assessment techniques, or experience working in children's behavioral health, substance use, or the special needs system of care OR
    • An associate's degree plus two (2)+ years of experience in suicide/crisis intervention
  • Have a minimum typing speed of 30 WPM
  • Be comfortable with a phone and virtual chat-based work environment
  • Be available remotely from 9:00am to 5:00pm (Eastern time) Monday-Friday for six (6) weeks of initial training to begin in September 2026 (hours will change to your permanent schedule once training is complete)

Benefits
We know satisfied employees are key to a thriving business. That is why we are pleased to offer:
  • Full-time employment at an annual rate of $45,000
  • 100% employer-paid individual health, vision, dental, life, and short-term disability insurances (coverage begins after 60 days of employment)
    • Dependent health, vision, and dental plans available for purchase
  • 403(b) retirement plan with potential for variable annual employer contribution
  • Paid Time Off (PTO) available after three (3) FT working months (accrues at a rate of 8.00 hours per pay period, up to 16 days per year)
  • Sick Leave available with the first pay period (accrues at a rate of 1.85 hours per pay period, up to 6 days per year)
  • Nine (9) paid holidays throughout the year
  • 100% paid six (6) week upfront training, plus future opportunities for employer-sponsored certifications
  • Work supplies such as company laptop, mouse, headset, paper, and pens

Our Commitment to Inclusion
We are committed to building a workplace that reflects the communities we serve. We value a broad range of perspectives, experiences, and skills, and believe they strengthen our organization and our impact. We encourage all qualified candidates to consider how their background aligns with this opportunity.
Build a challenging and rewarding career with us! We look forward to your application.
*Please only apply to one active listing at a time*

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