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Home Based Remote Call Monitoring Jobs in Tennessee

PNC Bank

Senior Mortgage Loan Officer-HLC SIT

Afton, TN · On-site +1

$37K - $44K/yr

If approved, work must be conducted from a quiet, secure, and confidential home-based workspace ... Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All ...

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Home Based Remote Call Monitoring information

What is home based remote call monitoring?

Home based remote call monitoring is a job where individuals listen to and evaluate recorded or live customer service calls from their own home. The main goal is to assess the quality of customer interactions, ensure compliance with company policies, and provide feedback to improve service. This role often involves using specialized software to access calls and fill out evaluation forms. Remote call monitors typically work for call centers, quality assurance companies, or directly for businesses looking to enhance their customer service experience.

What is the difference between Home Based Remote Call Monitoring vs Home Based Remote Customer Service Representative?

AspectHome Based Remote Call MonitoringHome Based Remote Customer Service Representative
CredentialsBasic computer skills, sometimes industry-specific certificationsBasic computer skills, customer service training
Work EnvironmentHome office, quiet environment, computer and headset requiredHome office, similar setup with focus on customer interaction
Industry UsageTelecommunications, healthcare, financeRetail, tech support, banking
Job FocusMonitoring calls for quality and complianceHandling customer inquiries and support

Home Based Remote Call Monitoring involves overseeing and evaluating calls for quality assurance, while Home Based Remote Customer Service Representatives directly interact with customers to resolve issues. Both roles are remote, require similar technical setups, and are common in various industries, but they serve different functions within customer support operations.

What are the key skills and qualifications needed to thrive as a home based remote call monitoring specialist?

To excel as a Home Based Remote Call Monitoring Specialist, you generally need strong analytical skills, attention to detail, and experience in customer service or call centers, often supported by a high school diploma or equivalent. Familiarity with call monitoring software, CRM systems, and quality assurance tools is typically required. Excellent listening skills, effective communication, and the ability to provide constructive feedback make someone stand out in this role. These skills ensure high-quality customer interactions, support continuous improvement, and help maintain service standards in remote work environments.

What are some common challenges faced by remote call monitoring professionals working from home, and how can they be overcome?

Remote call monitoring professionals often encounter challenges such as maintaining consistent focus during lengthy call evaluations, managing potential distractions in a home environment, and ensuring secure handling of sensitive call data. To overcome these challenges, it's important to establish a dedicated workspace, adhere to a structured schedule, and use secure, employer-approved software and devices. Regular communication with your team via virtual meetings can also help in staying aligned with quality standards and performance expectations.
What are the most commonly searched types of Remote Call Monitoring jobs in Tennessee? The most popular types of Remote Call Monitoring jobs in Tennessee are:
What are popular job titles related to Home Based Remote Call Monitoring jobs in Tennessee? For Home Based Remote Call Monitoring jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Home Based Remote Call Monitoring jobs in Tennessee look for? The top searched job categories for Home Based Remote Call Monitoring jobs in Tennessee are:
What cities in Tennessee are hiring for Home Based Remote Call Monitoring jobs? Cities in Tennessee with the most Home Based Remote Call Monitoring job openings:
Home Based Remote Call Monitoring jobs near you
Infographic showing various Home Based Remote Call Monitoring job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 15% Part Time, and 7% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Revenue Cycle Eligibility Associate

QHC ARM Shared Services

Brentwood, TN • Remote

Full-time

Posted 22 days ago

Job description

Revenue Cycle Eligibility Associate

Position Details:
Shift: Full-Time
Location: Remote
Reports to: Manager, RCM
You must reside in one of these states to be eligible for this position:

Arkansas    California    Kentucky
Massachusetts Nevada    New Mexico
Oregon     Utah     Tennessee
Texas     Wyoming

Job Summary:

This position provides Medicaid enrollment support and financial assistance services for community-based individuals.

Duties and Responsibilities:

  • Screen and assist with all steps of the Medicaid and Charity Care/Other Assistance Programs enrollment process.
  • Make/take phone calls related to the Medicaid and Charity Process to both patients and Medicaid state representatives.
  • Gather, verify, evaluate, and enter necessary social, financial, and medical information into various forms/applications.
  • Collaborate with on-site leadership and financial counselors to ensure timely submission of Medicaid or Charity applications based off program guidelines.
  • Maintain proper certification and training on federal and state level (if required).
  • Maintain a knowledge base of the current Medicaid/Charity/Other Assistance Programs within the state and keep up to date with ongoing changes to any policies and procedures – Federal, State, Organization.
  • Meet or exceed daily standards for performance, accuracy, customer service, and quality.
  • Performs other duties as assigned.

Knowledge, Skills, and Abilities:

  • Recognizes and consistently exhibits exceptional customer service as a critical factor in all duties performed.
  • The ability to work within a remote call center environment free from distractions and background noise.
  • Proficient in typing.
  • Ability to work independently, prioritize and multi-task.
  • General knowledge of health insurance guidelines.
  • Ability to communicate effectively and professionally in English, both verbally and in writing. Bilingual a plus.

Work Experience, Education and Certifications:

  • High School graduate or equivalent.
  • Previous enrollment experience in the medical field preferred.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional development and advancement.
  • Supportive work environment with a collaborative team.
  • Comprehensive healthcare coverage.
  • Retirement savings plan.
  • Paid time off and flexible scheduling options.
  • Student loan repayment program.