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Home Based Remote Call Monitoring Jobs in Tennessee

Liveops

Remote Customer Service Agent

Cordova, TN · Remote

$13.50 - $18.25/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Clarksville, TN · Remote

$13.50 - $18/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Chattanooga, TN · Remote

$14 - $19/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Memphis, TN · Remote

$15 - $20.25/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Cleveland, TN · Remote

$13 - $17.25/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Cookeville, TN · Remote

$13.25 - $17.75/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Murfreesboro, TN · Remote

$13.75 - $18.25/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Smyrna, TN · Remote

$14.50 - $19.25/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Maryville, TN · Remote

$13.50 - $18/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Antioch, TN · Remote

$14.75 - $19.75/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Hendersonville, TN · Remote

$14.50 - $19.25/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Franklin, TN · Remote

$15.25 - $20.50/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Lebanon, TN · Remote

$15 - $20/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Columbia, TN · Remote

$14 - $18.75/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Kingsport, TN · Remote

$14.75 - $19.75/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Mount Juliet, TN · Remote

$14.75 - $19.50/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Jackson, TN · Remote

$14.75 - $19.75/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Johnson City, TN · Remote

$15 - $20/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

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Showing results 21-40

All JobsHome Based Call Monitoring JobsHome Based Remote Call Monitoring JobsHome Based Remote Call Monitoring Jobs in Tennessee

Home Based Remote Call Monitoring information

What is home based remote call monitoring?

Home based remote call monitoring is a job where individuals listen to and evaluate recorded or live customer service calls from their own home. The main goal is to assess the quality of customer interactions, ensure compliance with company policies, and provide feedback to improve service. This role often involves using specialized software to access calls and fill out evaluation forms. Remote call monitors typically work for call centers, quality assurance companies, or directly for businesses looking to enhance their customer service experience.

What is the difference between Home Based Remote Call Monitoring vs Home Based Remote Customer Service Representative?

AspectHome Based Remote Call MonitoringHome Based Remote Customer Service Representative
CredentialsBasic computer skills, sometimes industry-specific certificationsBasic computer skills, customer service training
Work EnvironmentHome office, quiet environment, computer and headset requiredHome office, similar setup with focus on customer interaction
Industry UsageTelecommunications, healthcare, financeRetail, tech support, banking
Job FocusMonitoring calls for quality and complianceHandling customer inquiries and support

Home Based Remote Call Monitoring involves overseeing and evaluating calls for quality assurance, while Home Based Remote Customer Service Representatives directly interact with customers to resolve issues. Both roles are remote, require similar technical setups, and are common in various industries, but they serve different functions within customer support operations.

What are the key skills and qualifications needed to thrive as a home based remote call monitoring specialist?

To excel as a Home Based Remote Call Monitoring Specialist, you generally need strong analytical skills, attention to detail, and experience in customer service or call centers, often supported by a high school diploma or equivalent. Familiarity with call monitoring software, CRM systems, and quality assurance tools is typically required. Excellent listening skills, effective communication, and the ability to provide constructive feedback make someone stand out in this role. These skills ensure high-quality customer interactions, support continuous improvement, and help maintain service standards in remote work environments.

What are some common challenges faced by remote call monitoring professionals working from home, and how can they be overcome?

Remote call monitoring professionals often encounter challenges such as maintaining consistent focus during lengthy call evaluations, managing potential distractions in a home environment, and ensuring secure handling of sensitive call data. To overcome these challenges, it's important to establish a dedicated workspace, adhere to a structured schedule, and use secure, employer-approved software and devices. Regular communication with your team via virtual meetings can also help in staying aligned with quality standards and performance expectations.
What are the most commonly searched types of Remote Call Monitoring jobs in Tennessee? The most popular types of Remote Call Monitoring jobs in Tennessee are:
What are popular job titles related to Home Based Remote Call Monitoring jobs in Tennessee? For Home Based Remote Call Monitoring jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Home Based Remote Call Monitoring jobs in Tennessee look for? The top searched job categories for Home Based Remote Call Monitoring jobs in Tennessee are:
What cities in Tennessee are hiring for Home Based Remote Call Monitoring jobs? Cities in Tennessee with the most Home Based Remote Call Monitoring job openings:
Home Based Remote Call Monitoring jobs near you
Infographic showing various Home Based Remote Call Monitoring job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 15% Part Time, and 7% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Senior Mortgage Loan Officer-Home Lending Center ILC

PNC Bank

Afton, TN • On-site, Remote

$37K - $45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

PNC Bank rating

7.7

Company rating: 7.7 out of 10

Based on 345 frontline employees who took The Breakroom Quiz

93rd of 171 rated banks

Job description

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Mortgage Home Lending Center Senior Loan Officer within PNC's Mortgage organization, you will be based remote.This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description
  • Recommends loan solutions to existing firm's customers and/or perspective clients sourced through firm's strategic initiative platforms.
  • Manages a portfolio of customer relationships. Seeks prospective opportunities to retain and/or develop new clients.
  • Develops and prepares loan solutions and refers products and services. Reviews documentation to ensure compliance. Manages customer pipeline for efficiency.
  • Collaborates with internal and external stakeholders to complete mortgage transactions.
  • Collects and analyzes customer financial information for multifaceted and/or complex borrowers.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsBanking Products, Client Prospecting, Customer Relationships, Customer Solutions, Documentations, Innovation, Mortgages, SalesCompetenciesCustomer Experience Management., Effective Communications, Financial Analysis, Loan Origination, Matrix Management, Mortgage Products., Sales Tasks And Activities, Scheduling Work and Activities, Selling.Work ExperienceRoles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationNo DegreeCertificationsNo Required Certification(s)LicensesCandidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.Pay TransparencyBase Salary: $37,440.00 - $45,157.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.Application WindowGenerally, this opening is expected to be posted for two business days from 07/22/2026, although it may be longer with business discretion.BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)


PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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