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Home Based Inbound Call Center Jobs in Spokane, WA

MultiCare

Centralized Patient Access Representative I

Spokane, WA · On-site

$17.50 - $22.25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The Centralized Patient Access Representative handles inbound calls for multiple MultiCare Primary ... a windows-based environment * One (1) year office, clerical, or call center experience; in a ...

Premera Blue Cross

FEP Customer Service Representative

Spokane, WA · On-site

$16.25 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Work from home, full time (40-hour week). Upon successful graduation of the 12-week training class ... Accountable for inbound and/or outbound phone-based customer service; provides first call and/or ...

Scholastic

Fair Consultant - Work from Home

Spokane, WA · On-site

$26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This is a remote/home-based role that collaborates closely with cross-functional teams. These ... inbound customer outreach, follow-ups, and account management activities Track and document ...

Premera Blue Cross

FEP Customer Service Representative

Spokane, WA · On-site

$16.25 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Work from home, full time (40-hour week). Upon successful graduation of the 12-week training class ... Accountable for inbound and/or outbound phone-based customer service; provides first call and/or ...

CHAS Health

Patient Experience Lead

Spokane, WA · On-site

$21.92 - $31.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience with call center metrics preferred. Skills: Computer skills required. High degree of ... CHAS Health will be based on merit, qualifications, and abilities. CHAS Health does not ...

CHAS Health

Patient Experience Lead

Spokane, WA · On-site

$21.92 - $31.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience with call center metrics preferred. Skills: Computer skills required. High degree of ... CHAS Health will be based on merit, qualifications, and abilities. CHAS Health does not ...

Aston Carter

Customer Support Representative

Spokane, WA · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer service experience, preferably in a customer service call center setting. * Experience ... Job Type & Location This is a Contract to Hire position based out of Spokane, WA. Pay and Benefits ...

Aston Carter

Customer Support

Spokane, WA · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer service experience, preferably in a customer service call center setting. * Experience ... Job Type & Location This is a Contract to Hire position based out of Spokane, WA. Pay and Benefits ...

Aston Carter

Customer Support

Spokane, WA · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer service experience, preferably in a customer service call center setting. * Experience ... Job Type & Location This is a Contract to Hire position based out of Spokane, WA. Pay and Benefits ...

Aston Carter

Customer Support

Spokane, WA · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer service experience, preferably in a customer service call center setting. * Experience ... Job Type & Location This is a Contract to Hire position based out of Spokane, WA. Pay and Benefits ...

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Showing results 41-60

All JobsHome Based Inbound Call Center JobsHome Based Inbound Call Center Jobs in Spokane, WA

Home Based Inbound Call Center information

See Spokane, WA salary details

$12

$17

$23

How much do home based inbound call center jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for home based inbound call center in Spokane, WA is $17.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $18.46 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a home based inbound call center agent?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What is a home based inbound call center?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What are common challenges faced by home based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.

What are the most commonly searched types of Inbound Call Center jobs in Spokane, WA?

The most popular types of Inbound Call Center jobs in Spokane, WA are:

Home Based Inbound Call Center jobs near you
Infographic showing various Home Based Inbound Call Center job openings in Spokane, WA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 16% Part Time, and 7% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $36,452 per year, or $17.5 per hour.

Member Service Representative (Remote) - must be local to Spokane, WA.

Medix

Spokane, WA • On-site, Remote

$16 - $20.35/hr

Full-time

Medical

Posted 20 days ago

Job description

Overview
We are seeking a candidate to join our team as a Customer Service Representative in Member Services. In this role, you will act as the primary point of contact for healthcare plan members, providing essential support regarding coverage, claims, and benefits. If you are an empathetic, dependable professional looking to grow your career within a top-tier healthcare system, we would love to connect with you!
Key Responsibilities
  • Member & Provider Inquiries: Answer high-volume inbound calls regarding insurance benefits, coverage details, claims status, and billing statements.
  • Issue Resolution: Handle member complaints and work diligently to resolve complex concerns with high empathy and emotional intelligence.
  • System & Website Support: Guide members through website navigation, online account troubleshooting, and locating in-network healthcare providers.
  • Billing & Financial Support: Respond to inquiries concerning premium amounts, remittance, provider assistance units, and Medicare units.
  • Multitasking: Navigate multiple internal computer systems and software tools simultaneously while assisting callers on live lines.

Work Environment & Schedule
  • Work Modality: 100% Remote. Candidates must be local to either Spokane, WA, or Renton, WA, for initial equipment pickup and in the event of tech/outage support.
  • Class Start Date: September 14, 2026.
  • Training Phase: 8:30 AM - 5:00 PM PST (Monday through Friday) for the first 3 weeks. Attendance is mandatory for all training sessions.
  • Nesting Phase: 8:30 AM - 5:00 PM PST for 2 to 3 weeks following classroom training, working directly with hands-on mentors.
  • Regular Schedule: After training and nesting, assigned shifts will fall within the operating window of 7:00 AM - 5:00 PM PST (8-hour daily shifts, 40 hours per week).

Requirements & Qualifications
Required:
  • Experience: Minimum of 1 year of high-volume call center experience.
  • Education: High School Diploma or GED (verification required).
  • Technical Setup: Dedicated, quiet, and private home workspace with high-speed internet.
  • Skills: Strong customer service background, computer proficiency, active listening, and the ability to handle upset callers with patience and professionalism.

Preferred:
  • Background or prior experience working in the healthcare/health insurance industry.

Background & Compliance
  • Full employment history and education verification are required.
  • Pre-employment background check (including Washington criminal search).
  • Drug screen required (note: drug panel tests for marijuana).

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
* As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients
Medix Staffing Solutions logo

About Medix Staffing Solutions

Sourced by ZipRecruiter

Since 2001, we’ve been dedicated to helping you achieve your goals. Medix was created to become a leading provider of workforce solutions for clients and candidates across the healthcare and life sciences industries. Today, we are that leader. Headquartered in Chicago, we have 23 offices across the United States, and staff talent around the world. Medix is committed to fulfilling our core purpose as an organization: to positively impact the lives of our talent, clients, and teammates through employment, philanthropy, and opportunity. The combination of purpose and values has nurtured our thriving culture that encourages our internal team to excel at work and in everyday life.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

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