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Home Based Inbound Call Center Jobs in Nevada (NOW HIRING)

Ascensus

Call Center Representative

Las Vegas, NV · On-site

$19/hr

Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ... Note: For call center roles specifically, it is a requirement to either hardwire your equipment ...

ASCENSUS

Call Center Representative

Las Vegas, NV · Remote

$19/hr

Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ... call center or customer service experience preferred * Ability and proficiency with Microsoft ...

dtlvgroup

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.25 - $18.75/hr

Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center ... Willingness to work varying shifts, including weekends and holidays, based on business needs.

Circa Resort & Casino

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.25 - $18.75/hr

Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center ... Willingness to work varying shifts, including weekends and holidays, based on business needs.

dtlvgroup

CHG - Call Center - Agent

Las Vegas, NV

$14.25 - $18.75/hr

Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center ... Willingness to work varying shifts, including weekends and holidays, based on business needs.

Circa Resort & Casino

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.25 - $18.75/hr

Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center ... Willingness to work varying shifts, including weekends and holidays, based on business needs.

dtlvgroup

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.25 - $18.75/hr

Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center ... Willingness to work varying shifts, including weekends and holidays, based on business needs.

dtlvgroup

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.25 - $18.75/hr

Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center ... Willingness to work varying shifts, including weekends and holidays, based on business needs.

Circa Las Vegas

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.50 - $19/hr

Call Center Agent As a Call Center Agent, you will serve as the first point of contact for guests ... Willingness to work varying shifts, including weekends and holidays, based on business needs.

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All JobsHome Based Inbound Call Center JobsHome Based Inbound Call Center Jobs in Nevada

Home Based Inbound Call Center information

See Nevada salary details

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How much do home based inbound call center jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for home based inbound call center in Nevada is $17.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $18.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Home Based Inbound Call Center Agent, and why are they important?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What are home based inbound call center jobs?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What are some common challenges faced by home-based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.
What are the most commonly searched types of Inbound Call Center jobs in Nevada? The most popular types of Inbound Call Center jobs in Nevada are:
What cities in Nevada are hiring for Home Based Inbound Call Center jobs? Cities in Nevada with the most Home Based Inbound Call Center job openings:
Home Based Inbound Call Center jobs near you
Call Center Representative II

Call Center Representative II

Silver State Schools Credit Union

Las Vegas, NV • On-site

$24.32 - $26.11/hr

Full-time

Posted 16 days ago

Job description

Call Center Representative II
Full Time (40 Hours)
Monday - Friday (7:30am - 6pm)
Saturday (9am - 3pm)

Headquarters
630 Trade Center Drive
Las Vegas, NV 89119

PURPOSE:
The primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, "Excellent Member Service and Financial Solutions - For Life," by providing outstanding service to both members and internal members. A key component of this service is to identify member needs and provide appropriate credit union product solutions.
  • To deliver service in alignment with our Service Commitments:
    • I will earn respect and build trust by acting with integrity in every situation.
    • I will understand my role in supporting the team to achieve our purpose.
    • I will focus on people over products and build lasting relationships.
    • I will take ownership and accept responsibility.
    • I will treat my coworkers with the same high standards as I treat my member.
    • I will continuously look for ways to improve myself, my credit union, and my community.
    • I will accept there is no "they". We are one working toward the same mission.
    • I will commit to the core values.
  • Possess adequate product knowledge as measured by the annual product knowledge certification assessment.
  • Meet or exceed established sales and service goals.
SUMMARY:
Responsible for building relationships with our credit union members. Must be able to present credit union products and services that match the member needs. Assist members in resolving account and/or loan related problems.

Build member relationships through proactively identifying additional products and services that will aid the member in achieving their financial goals. Communicate effectively with prospective and current members and represent the credit union in a positive and professional manner. Provide highest level of caring, personalized service and quality products, while staying abreast of members' needs and expectations.

Primarily provides member services via telephone, email, text, or chat by performing transactions on members' accounts, answers questions and cross-sells credit union services, opening accounts, process loan applications, and resolving member concerns.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

In accordance with prescribed methods and operating policies and established practice, the Call Center Representative II:

  • Contribute to the development and refinement of the credit union's member growth and strategy working in a team environment dedicated to exceptional member service.
  • Ability to perform in a high-volume/production, fast-paced Call Center environment processing new accounts and assisting members. This includes inbound and outbound calls to members and potential members offering products and services to enhance the member engagement.
  • Ability to organize and prioritize work in a high volume and fast paced environment to ensure timely and accurate new account openings, processing of all requests, and resolving member questions, concerns, or issues.
  • Professionally greets and interviews members and potential members to determine financial needs. Suggests and explains appropriate deposit, lending, and investment products.
  • Answers questions about products and services and recommends suitable products and services as well as suitable insurance products and ancillary products; resolves problems that are within their authority; refers problems that are beyond their authority to their supervisor, along with their recommendations.
  • Uncovers opportunities to refer business to other lines of business partners within the credit union such as mortgage solutions, member business solutions, and investment solutions.
  • Responsible for accurately completing New Account applications received via online and mobile applications. Capturing member's direct deposit, gathering all required documents, properly following compliance, and regulatory guidelines.
  • Work cooperatively with Call Center team as well as other departments to assist members and connects members to appropriate staff member or department when needed with minimum transfers.
  • Processes a variety of financial transactions for members including processing transfers and loan payments within credit union accounts, issuing checks/drafts, and other negotiable instruments.
  • Identify cross-sell opportunities to enhance relationship with member and provide enhanced services to members by maintaining expert level of knowledge of Credit Union features and benefits, products, and services. This position models a retail type sales and service environment.
  • Responds and researches member inquiries regarding account history including loan amortization, access to services, resolving account discrepancies, balancing and reconciling, card and account disputes, adding or reducing service features on various accounts, assisting members to make the most effective use of automated services and explaining loan decisions.
  • Effectively explain the features and benefits of credit union electronic services and payments including debit and credit cards, eVoice, SilverConnect, online and mobile banking (consumer and business) including bill payment, mobile app functions, POPmoney (P2P), Card Controls, Positive Pay, online wires, direct deposit, ACH and payroll deduction.
  • Be familiar with Loans PQ, and able to review and communicate credit application decisions for consumer loans.
  • Take ownership of all member requests, with minimal need to refer to another department within the Credit Union.
  • Performs clerical duties such as photocopying, faxing, processing incoming and outgoing mail, filing and notary services.
  • May perform Senior Call Center Representative duties as required in their absence.
  • May assist in training new Call Center Representatives in all financial service transactions and Call Center procedures.
  • Meet and/or exceed all assigned call center goals (i.e. Average Handle Time, Abandon Call Ratios, Average Hold Time, and Percentage of Connected Calls. This includes all new account cross sell ratio goals and referrals.
  • Competent and confident in the sales environment.
  • Meet or exceed minimum expectations and referral goals as assigned.
  • Follow established credit union policies and procedures, government rules and regulations, and security guidelines.
  • Cooperative and positive attitude toward members, potential members, and credit union team.
  • Maintain a professional appearance and demeanor.
  • Adhere and promote the credit union's core values (SMART Pro).
  • Perform all required functions with accuracy, efficiency, dependability and within the Credit Union's standard of conduct.
  • Performs other duties as assigned.
EDUCATION and/or EXPERIENCE:
High School diploma or GED; two-five years related experience and/or training; or equivalent combination of education and experience.

Thorough knowledge of credit union's computer systems for performing basic input/output tasks including Word and Excel desired.


*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*
**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**
SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)
DRUG-FREE WORKPLACE