Home Based Freight Forwarder Jobs in Decatur, GA

The Air Logistics Healthcare Customer Care Specialist is responsible for driving customer growth, retention, and satisfaction by delivering high-quality service and maintaining strong local ownership of healthcare accounts. This role ensures a seamless customer experience by managing end-to-end shipment coordination, proactively addressing customer needs, and resolving issues with a sense of urgency and precision. With a strong commercial mindset, the specialist contributes to profitability while ensuring compliance with healthcare-specific requirements and service standards across all touchpoints. As a member of theKN HealthChain team, the specialist is also required to maintain the appropriate level of training in accordance with HealthChain guidelines and direction from the Station Lead.

• Act as the primary point of contact for assigned healthcare customers, owning the end-to-end customer experience
• Deliver high-quality service to drive customer satisfaction, retention, and growth
• Support commercial performance by identifying upsell opportunities and contributing to profitability initiatives
• Execute and follow up on spot quotations to ensure timely closure and alignment
• Monitor shipments to ensure transit times and service levels meet agreed expectations
• Communicate proactively on bookings, shipment updates, delays, and resolution plans
• Support customer onboarding in line with established implementation processes
• Manage shipment files accurately, ensuring compliance with operational, regulatory, and security requirements
• Maintain accurate customer master data, including profiles, rates, and credit limits
• Handle customer complaints and claims professionally, ensuring resolution and proper escalation
• Ensure compliance with healthcare standards, including GxP, and support CAPA processes for deviationsComplete required training and maintain up-to-date SOPs and documentation
• Collaborate with internal teams and external partners to ensure seamless, customer-centric service delivery

• • Diploma in logistics, freight forwarding, or a related field preferred; bachelor's degree is a plus (relevant experience may substitute)
  • 1+ year of air freight forwarding experience and 1+ year in healthcare/pharma logistics
  • Strong knowledge of air freight operations (import/export) and shipment execution
  • Understanding of healthcare standards, including GxP and regulatory compliance
  • Ability to coordinate effectively with carriers, suppliers, and internal stakeholders
  • Customer-focused with strong relationship management skills
  • Commercially minded with the ability to support growth, retention, and profitability
  • Effective communication skills with the ability to manage customer expectations and escalations
  • Self-driven with a proactive, "can-do" attitude and strong sense of ownership
  • Strong problem-solving skills and attention to detail
  • Ability to work under pressure in a fast-paced, dynamic environment with flexibility

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. ase wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-SB1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.