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Home Based Digital Customer Service Representative Jobs in Michigan

Lakeside Surfaces

Customer Service Representative

Davison, MI · On-site

$14.50 - $19.75/hr

We help bring visions to life in homes, offices, and large-scale commercial projects across the ... Qualifying leads from digital campaigns, conferences, references, tradeshows, etc. * Maintaining ...

Ritchie Bros.

Customer Service Representative

Flint, MI · On-site

$15.50 - $21.25/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding ... Buyers have access to multiple digital bidding and buying channels, innovative vehicle ...

Ritchie Bros.

Customer Service Representative

Flint, MI

$15.50 - $21.25/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding ... Buyers have access to multiple digital bidding and buying channels, innovative vehicle ...

Ritchie Bros.

Customer Service Representative

Belleville, MI · On-site

$15 - $20.50/hr

Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way ... Buyers have access to multiple digital bidding and buying channels, innovative vehicle ...

U-Haul

Customer Service Representative

Saint Clair Shores, MI · On-site

$14.50 - $19.75/hr

MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ... Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ...

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Home Based Digital Customer Service Representative information

What is the difference between Home Based Digital Customer Service Representative vs Remote Digital Customer Support Specialist?

AspectHome Based Digital Customer Service RepresentativeRemote Digital Customer Support Specialist
CredentialsHigh school diploma or equivalent; customer service certificationsHigh school diploma or equivalent; customer support certifications
Work EnvironmentHome office, computer, internet connectionHome office, computer, internet connection
Industry UsageCustomer service, retail, tech supportCustomer support, tech companies, e-commerce
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, technical support, product guidance

Both roles involve working remotely to assist customers via digital channels. The main difference lies in their focus: Home Based Digital Customer Service Representatives primarily handle general inquiries and order processing, while Remote Digital Customer Support Specialists often focus on technical troubleshooting and resolving complex issues. Both positions require similar credentials and work environments, making them closely related but distinct in their specific responsibilities.

What cities in Michigan are hiring for Home Based Digital Customer Service Representative jobs?

Cities in Michigan with the most Home Based Digital Customer Service Representative job openings:

Home Based Digital Customer Service Representative jobs near you

Digital Customer Service Representative

28 Technologies LLC

Grand Rapids, MI • On-site

$14.75 - $20.25/hr

Other

Re-posted 13 days ago

Job description

About Us:
Stenger & Stenger, founded in 1994 in Grand Rapids, MI, is a fast-growing, dynamic law firm specializing in creditors' rights across 12 states. Our mission is to provide the highest quality legal services while ensuring fair and compassionate resolutions for consumers. Our success is driven by the highly effective use of legal remedies by dedicated and motivated team members. The firm offers a friendly, fast-paced work environment and is committed to facilitating professional growth for top talent in our collaborative, supportive, and technology-driven workplace. Our vision of setting the bar together through compliant, effective legal collections is done through our core values of:
  • Hard Work
  • Innovation
  • Teamwork
  • Performance
  • Excellence
Position Overview:
We are seeking a detail-oriented and professional Digital Customer Service Representative to monitor, review, and respond to incoming consumer emails. The ideal candidate will have strong written communication skills and the ability to follow legal and compliance guidelines when responding to inquiries related to outstanding accounts.
Key Responsibilities:
  • Regularly monitor and respond to a high volume of inbound emails promptly and professionally.
  • Ability to interpret detailed account information, including but not limited to: legal status of a case, financial information, and internal notes.
  • Deliver precise and clear information regarding settlement offers, payment arrangements, required documentation, and general inquiries.
  • Guarantee all written communication strictly adheres to federal and state law, internal firm policies, and all applicable legal standards.
  • Recognize and appropriately escalate complex cases, disputes, or issues requiring the attention of higher management or an attorney to ensure prompt and appropriate resolution.
  • Create and maintain detailed, accurate logs of all communications and actions taken.
  • Work closely with internal departments, including Legal/Attorney staff, Collections, Compliance, and Client Services, to obtain efficient resolutions.
Required Qualifications:
  • Optional: Associate or bachelor's degree in communications, marketing, legal or a related field.
  • Previous experience in customer service, legal office, or related professional field is strongly preferred.
  • Demonstrate excellent written communication and professional customer service skills.
  • Strong attention to detail and proven ability to follow structured communication and compliance guidelines meticulously.
  • Proficiency in using computer systems, including comfort and familiarity with email platforms and CRM/case management software tools.
  • A consistent ability to maintain professionalism and exhibit empathy in all communications, particularly during challenging interactions.
Preferred Qualifications:
  • Experience working in a debt collection agency or a legal services environment.
  • Familiarity with compliance requirements and best practices related to consumer communications.
  • An understanding of Federal law related to debt collection.

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