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Home Based Chat Moderator Jobs in California (NOW HIRING)

Live Chat Agent

Los Angeles, CA ยท On-site

$19 - $28/hr

Remote (Work from Home) Job Type: Full-Time / Part-Time Salary: $19 - $28 per hour (Based on ... Live Chat Customer Support * Respond to customer inquiries through live chat in a timely and ...

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Home Based Chat Moderator information

See California salary details

$13

$30

$52

How much do home based chat moderator jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for home based chat moderator in California is $30.52, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $35.82 per hour, depending on experience, location, and employer.

What is a home based chat moderator?

A Home Based Chat Moderator is responsible for monitoring and managing online chat conversations to ensure a safe and positive experience for users. This involves enforcing community guidelines, filtering inappropriate content, and responding to user inquiries in a professional manner. Moderators may work for social media platforms, gaming communities, or customer support teams. The role requires strong communication skills, attention to detail, and the ability to remain neutral in discussions. It is typically a remote position with flexible hours, making it a popular choice for those seeking work-from-home opportunities.

What are some common challenges faced by home based chat moderators?

One common challenge for Home Based Chat Moderators is handling high message volumes or multiple chats simultaneously while maintaining quality and accuracy. You may also encounter difficult or upset users, requiring calm conflict resolution and strict adherence to community guidelines. Working remotely can sometimes feel isolating, so proactive communication with your team and regular check-ins are important for support. Over time, mastering these challenges helps improve efficiency and builds valuable customer service skills for long-term career growth.

What are the key skills and qualifications needed to thrive as a home based chat moderator?

To thrive as a Home Based Chat Moderator, you need excellent written communication skills, attention to detail, and the ability to multitask efficiently, typically with a high school diploma or equivalent. Familiarity with chat management platforms, content moderation tools, and ticketing systems is usually required, and some employers may prefer prior experience with online community management. Strong problem-solving, patience, and a customer-focused mindset help moderators resolve issues while maintaining a positive environment. These skills are crucial to ensure effective moderation, quick response to user concerns, and a positive online community experience.

What are the most commonly searched types of Chat Moderator jobs in California? The most popular types of Chat Moderator jobs in California are:
What are popular job titles related to Home Based Chat Moderator jobs in California? For Home Based Chat Moderator jobs in California, the most frequently searched job titles are:
What job categories do people searching Home Based Chat Moderator jobs in California look for? The top searched job categories for Home Based Chat Moderator jobs in California are:
What cities in California are hiring for Home Based Chat Moderator jobs? Cities in California with the most Home Based Chat Moderator job openings:
Infographic showing various Home Based Chat Moderator job openings in California as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 79% In-person, and 21% Remote job distribution, with an average salary of $63,488 per year, or $30.5 per hour.

Live Chat Agent

Burjline Builders

Los Angeles, CA โ€ข On-site

$19 - $28/hr

Other

Medical, Dental, Vision, PTO

This job post hasย expired 1 day ago.ย Applications are no longer accepted.


Job description

Location: Remote (Work from Home)
Job Type: Full-Time / Part-Time
Salary: $19 - $28 per hour (Based on Experience)
BENEFITS
  • Health, Dental & Vision Insurance
  • Paid Time Off (Vacation & Sick Leave)
  • Paid Holidays
  • Flexible Remote Work Schedule
  • Career Growth & Professional Development
  • Employee Recognition Programs
  • Performance-Based Incentives
  • Supportive & Collaborative Team Environment
is a dynamic construction and project management company dedicated to delivering quality building solutions and exceptional customer experiences. We are seeking a professional, customer-focused Remote Live Chat Support Specialist to join our growing team.
In this role, you will serve as the first point of contact for customers, contractors, vendors, and website visitors by providing prompt, accurate, and friendly assistance through live chat. You'll help answer questions, resolve concerns, provide project and service information, and ensure every customer interaction reflects 's commitment to excellence.
Live Chat Customer Support
  • Respond to customer inquiries through live chat in a timely and professional manner.
  • Assist customers with questions regarding 's construction services, project updates, consultations, estimates, and general inquiries.
  • Guide customers through available services, scheduling, and online resources.
  • Troubleshoot basic customer concerns and provide effective first-contact resolutions whenever possible.
Customer Service
  • Deliver exceptional customer support while maintaining professionalism and empathy.
  • Respond to inquiries related to appointments, billing, contracts, project timelines, and company services.
  • Ensure every customer receives accurate information and a positive service experience.
Issue Resolution
  • Take ownership of customer inquiries from initial contact through resolution.
  • Escalate complex technical or project-related concerns to the appropriate department.
  • Coordinate with project managers, sales representatives, and administrative staff to ensure timely follow-up.
Documentation & Data Management
  • Accurately document customer interactions within the company's CRM system.
  • Maintain detailed customer records and update project communication logs.
  • Identify recurring customer concerns and report trends to management.
Knowledge Base Support
  • Assist with maintaining internal FAQs, customer support resources, and knowledge base articles.
  • Recommend process improvements based on customer feedback and recurring inquiries.
Required
  • Previous experience in customer service, live chat support, or virtual customer assistance.
  • Excellent written communication and interpersonal skills.
  • Strong problem-solving and multitasking abilities.
  • Typing speed of 40-50+ WPM with high accuracy.
  • Experience using CRM platforms and customer support software.
  • Ability to manage multiple chat conversations simultaneously.
  • Strong organizational skills and attention to detail.
  • Ability to work independently in a remote environment.
Preferred
  • Experience with Zendesk, LiveChat, Intercom, HubSpot, Salesforce, or similar platforms.
  • Previous remote work experience.
  • Basic knowledge of construction, property management, or home improvement services.
  • Familiarity with customer knowledge management systems.
Employee Benefits
  • Medical, Dental & Vision Insurance
  • Paid Vacation & Sick Leave
  • Paid Holidays
  • Ongoing Professional Development
  • Career Advancement Opportunities
  • Employee Recognition & Performance Bonuses
  • Fully Remote Work Environment

Locations Los Angeles