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Holiday Inn Express Jobs in Texas (NOW HIRING)

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Holiday Inn Express information

What is Holiday Inn Express?

Holiday Inn Express is a mid-priced hotel chain under the InterContinental Hotels Group (IHG) brand, known for offering comfortable, affordable accommodations with a focus on simplicity and efficiency. These hotels typically provide essential amenities such as complimentary breakfast, free Wi-Fi, and convenient locations for business and leisure travelers. The brand is designed for guests seeking a straightforward stay without unnecessary extras, making it popular among families and business travelers alike.

What does a typical shift look like for a front desk agent at Holiday Inn Express?

As a front desk agent at Holiday Inn Express, your shift usually involves welcoming guests, handling check-ins and check-outs, answering questions about hotel amenities, and resolving guest concerns. You’ll also coordinate with housekeeping and maintenance to ensure rooms are ready and guest needs are met promptly. Communication and multitasking are key, as you'll be the central point of contact between guests and other hotel departments. Teamwork is emphasized, especially during busy periods or special events.

What are the key skills and qualifications needed to thrive as a Holiday Inn Express front desk agent, and why are they important?

To excel as a Holiday Inn Express Front Desk Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hotel property management systems (such as Opera or OnQ), reservation software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly, professional demeanor help agents stand out in guest interactions. These skills ensure smooth check-in/check-out processes, guest satisfaction, and effective resolution of issues in a hospitality environment.

What is the difference between Holiday Inn Express front desk agent vs hotel front desk clerk?

AspectHoliday Inn Express Front Desk AgentHotel Front Desk Clerk
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service skills
Work EnvironmentHotel lobby, customer interaction, shift workHotel lobby, guest check-in/out, shift work
Employer & IndustryHospitality, hotel industryHospitality, hotel industry

The Holiday Inn Express front desk agent and hotel front desk clerk roles are similar, both requiring customer service skills and working in hotel environments. The main differences are often related to brand-specific procedures and training. Both positions focus on guest check-in/out, reservations, and providing a positive guest experience within the hospitality industry.

What cities in Texas are hiring for Holiday Inn Express jobs?

Cities in Texas with the most Holiday Inn Express job openings:

Holiday Inn Express jobs near you
Infographic showing various Holiday Inn Express job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 59% Full Time, 30% Part Time, and 10% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Hotel Front Desk Agent

Holiday Inn Express and Suites Burleson Ft Worth by IHG

Burleson, TX • On-site

$12 - $13/hr

Full-time

PTO

Re-posted 3 days ago

Job description

Benefits:
  • Free uniforms
  • Paid time off
  • Training & development
  • Employee discounts
  • Flexible schedule
  • Free food & snacks

Benefits/Perks
  • Competitive wages
  • Career Growth Opportunities
  • Fun and Energetic Environment
  • Paid Ongoing training
  • Employee Discounts across 6,000 hotels worldwide (after 90 days of employment)
  • PTO Available after 90 days (40 Hours available after 1 year)
  • Paid Holidays (If working these days at Time and a half): New Years Day, Independence Day, Thanksgiving and Christmas Day

Position Summary
The Holiday Inn Express & Suites Burleson/Ft Worth is seeking a friendly, dependable, and service-focused Front Desk Agent to join our team.
Our Front Desk Agents are often the first and last people our guests interact with during their stay. This position is responsible for creating a welcoming environment, completing accurate check-ins and checkouts, assisting guests with questions or concerns, and helping ensure every guest has a positive experience.
The ideal candidate is professional, comfortable working with computers, able to remain calm under pressure, and genuinely enjoys helping people.
Primary Responsibilities
  • Welcome guests in a friendly and professional manner.
  • Complete guest check-ins, checkouts, room assignments, and payment processing.
  • Answer incoming telephone calls and respond to guest questions.
  • Assist guests with hotel information, directions, local recommendations, and special requests.
  • Make, modify, and review hotel reservations.
  • Respond promptly and professionally to guest concerns.
  • Communicate maintenance, housekeeping, and guest-service needs to the appropriate department.
  • Maintain accurate guest accounts, payment information, and shift records.
  • Keep the Front Desk, lobby, and surrounding areas clean and organized.
  • Follow hotel procedures regarding guest privacy, security, cash handling, and credit-card processing.
  • Assist other departments when necessary to support hotel operations.
  • Complete additional duties assigned by hotel management.

Qualifications
  • Previous hotel, customer-service, retail, or hospitality experience is preferred but not required.
  • Strong customer-service and communication skills.
  • Basic computer and data-entry skills.
  • Ability to handle multiple responsibilities in a fast-paced environment.
  • Ability to professionally resolve guest concerns.
  • Dependable attendance and punctuality.
  • Must be able to work independently and as part of a team.
  • Must be available to work a flexible schedule that may include mornings, evenings, weekends, and holidays.
  • Friendly and outgoing personality
  • Familiarity with hospitality industry standards
  • Familiar with Opera PMS a PLUS
  • Familiar with IHG Hotels and/or Holiday Inn Express a PLUS
  • Proficient in English; knowledge of other languages is a PLUS
  • Computer literacy
  • Able to resolve issues with a customer-focused orientation

Compensation: $12.00 - $13.00 per hour
About Us
Welcome to Holiday Inn Express & Suites Burleson/Ft. Worth in Burleson, Texas. Our hotel is near Fort Worth, Texas Christian University (TCU), and has easy access to I-35W.
Our hotel is near local attractions and businesses, making it the perfect home base for exploring Burleson and Fort Worth. Enjoy concerts or events at venues such as Dickies Arena, AT&T Stadium, and Globe Life Field. Tour nearby college campuses, including TCU, Texas Wesleyan University, and The University of Texas at Arlington (UTA). Spend a day exploring Fort Worth Stockyards or cities like Waco or Dallas.
Relax in our thoughtfully designed, comfortable rooms with modern amenities, including a Keurig coffee maker, microwave, mini fridge, and all-new 55-inch flat-screen TVs. Start your day right with our complimentary breakfast and coffee. Enjoy the convenience of free parking and Wi-Fi and maintain your fitness routine at our 24-hour fitness center. Experience a restful stay in Burleson, Texas.

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