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Hitrust Contract information

What is the difference between Hitrust Contract vs Security Analyst?

AspectHitrust ContractSecurity Analyst
CertificationsHITRUST CSF, HIPAACISSP, CISA, Security+
Work EnvironmentHealthcare, compliance-focusedIT security teams, various industries
Employer & IndustryHealthcare providers, vendorsAny industry with cybersecurity needs

HITRUST Contract roles focus on ensuring compliance with HITRUST standards, primarily in healthcare. Security Analysts handle broader cybersecurity tasks across industries, including threat detection and risk management. While both roles require security certifications, HITRUST Contract positions emphasize healthcare regulations, whereas Security Analysts have a wider scope in cybersecurity practices.

What are some common challenges faced by professionals working on HITRUST contract compliance projects?

Professionals working on HITRUST contract compliance projects often face challenges such as interpreting complex regulatory requirements, coordinating with multiple departments to gather documentation, and ensuring that all security controls are properly implemented and maintained. Additionally, meeting tight audit deadlines and effectively communicating technical requirements to non-technical stakeholders can be demanding. These roles frequently require strong project management skills, attention to detail, and the ability to adapt to evolving compliance standards.

What is a HITRUST contract?

A HITRUST contract is a legal agreement that outlines the requirements and responsibilities for achieving or maintaining HITRUST certification, a widely recognized standard for information security and privacy in the healthcare industry. These contracts are often used between organizations and their vendors or partners to ensure compliance with the HITRUST Common Security Framework (CSF). The contract typically specifies the controls, reporting, and audit obligations needed to protect sensitive data, such as patient health information, and to meet regulatory requirements like HIPAA. Entering into a HITRUST contract can help organizations demonstrate their commitment to security and build trust with clients and partners.

What are the key skills and qualifications needed to thrive as a HITRUST Compliance Manager, and why are they important?

To thrive as a HITRUST Compliance Manager, you need in-depth knowledge of information security, risk management, and regulatory frameworks, typically backed by a degree in IT or cybersecurity and experience with HITRUST CSF. Familiarity with compliance management tools, GRC systems, and HITRUST certification processes is crucial. Outstanding attention to detail, problem-solving skills, and strong communication abilities help you interpret standards and guide organizations through audits. These competencies ensure organizations maintain robust data protection, regulatory compliance, and successful HITRUST certification.
What are the most commonly searched types of Hitrust jobs in Massachusetts? The most popular types of Hitrust jobs in Massachusetts are:
What are popular job titles related to Hitrust Contract jobs in Massachusetts? For Hitrust Contract jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Hitrust Contract jobs in Massachusetts look for? The top searched job categories for Hitrust Contract jobs in Massachusetts are:
What cities in Massachusetts are hiring for Hitrust Contract jobs? Cities in Massachusetts with the most Hitrust Contract job openings:
Hitrust Contract jobs near you
Infographic showing various Hitrust Contract job openings in Massachusetts as of August 2026, with employment types broken down into 55% Full Time, 5% Part Time, and 40% Contract. Highlights an 80% In-person, 4% Hybrid, and 16% Remote job distribution.

Director of Telecommunication

Harvard Partners, LLP, Trusted Advisors to IT

Boston, MA • On-site

$120 - $160/hr

Other

Re-posted 4 days ago

Job description

As the Director of Telecommunications, you will be responsible for the following:

Responsibilities
  • Lead the development of a multi-year telecommunications and contact center strategy, aligning voice and omnichannel capabilities with the goals of both clinical care and health plan operations.
  • Partner with senior leadership across Patient Access, Member Services, Care Management, and Pharmacy to define unified communication strategies that support member engagement and operational efficiency.
  • Lead multi-year planning for telephony and contact center modernization, including the consolidation and migration of legacy systems to cloud-based platforms (e.g., RingCentral UCaaS, NICE CXone, etc.).
  • Drive digital transformation of voice systems, including cloud migration, AI-powered virtual agents, and omnichannel integration (voice, SMS, email, chat).
  • Oversee day-to-day operations and performance of enterprise voice infrastructure across RingCentral, Avaya, and Cisco platforms supporting hospital campuses, ambulatory sites, member services, and remote users.
  • Direct a team of telecom engineers and administrators responsible for deployment, support, and troubleshooting of voice and contact center technologies.
  • Ensure system resiliency, compliance (e.g., HIPAA), and high availability of all telecommunications services supporting clinical care, safety systems, and business operations.
  • Monitor and report on system performance, call quality, and key performance indicators (KPIs) related to contact center efficiency and patient satisfaction.
  • Provide strategic direction for the organization's enterprise mobile device program.
  • Support the execution of large-scale mobility and paging modernization projects, including software/hardware upgrades and infrastructure improvements.
  • Ensure mobility services are aligned with the broader telecommunications and digital transformation goals of the organization.
  • Lead the design and implementation of next-generation contact center solutions that enhance patient access, member services, care coordination, and call handling across departments.
  • Enable and optimize self-service options for patients and members through IVRs, chatbots, and web portals.
  • Integrate contact center platforms with EHR (e.g., Epic), CRM (e.g., Salesforce), M365, and claims processing systems.
  • Manage vendor relationships, contracts, licensing, and service level agreements (SLAs) and assess cost-saving or service-improving opportunities.
  • Develop and oversee capital and operating budgets related to telecommunications infrastructure and strategic initiatives.
  • Negotiate with vendors to optimize cost, performance, and support alignment with health system priorities.
Qualifications
  • Bachelor's degree in Information Technology, Telecommunications, or a related field; and10+ years of progressive leadership experience in telecommunications or IT infrastructure, preferably in a healthcare setting; or equivalent combination of education and experience.
  • Strong experience managing RingCentral, Avaya, or Cisco voice platforms in a complex, multi-site environment.
  • Demonstrated success leading contact center strategy and operations, preferably in a health system or hospital network.
  • Experience integrating voice platforms with EHR (e.g., Epic), CRM (e.g., Salesforce), and claims or case management systems.
  • Extensive knowledge of enterprise voice and unified communications technologies, including RingCentral, Avaya, Cisco, VoIP, SIP, and UCaaS platforms.
  • Strong expertise in contact center platforms (e.g., NICE CXone), including design, operations, and performance optimization.
  • Solid understanding of healthcare delivery systems, ambulatory care, and health plan operations (e.g., member services, claims, provider support, care management).
  • Familiarity with healthcare and health plan regulatory requirements, including HIPAA, HITRUST, and CMS contact center standards.
  • Proven ability to develop and execute strategic roadmaps aligned with organizational goals across clinical and administrative domains.
  • Strong vendor management skills, including contract negotiation, service level management, and vendor performance oversight.
  • Demonstrated project and program management skills, with the ability to lead complex, cross-functional initiatives.
  • Financial acumen with experience in telecom budgeting, forecasting, and cost optimization.
  • Exceptional leadership and team-building capabilities, with a track record of mentoring high-performing teams.
  • Excellent communication and executive presentation skills, with the ability to convey technical concepts to non-technical stakeholders.
  • Ability to drive innovation, adopt emerging technologies (e.g., AI virtual agents, omnichannel platforms), and support digital transformation in both care delivery and payer environments.
  • Deep understanding of VoIP, SIP, UCaaS, PBX systems, IVRs, and contact center technologies such as NICE CXone.
  • Strong knowledge of Apple and Android mobile devices.
  • Strong knowledge of mobile device management platforms.
  • Strong understanding of healthcare operations, patient access models, and the regulatory landscape (e.g., HIPAA).
  • Excellent leadership, communication, vendor management, and cross-functional collaboration skills.
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